|
|
GPS Feature Disabled by Verizon
Posted Sat October 6, 2007 12:00 pm, by david w. written to Verizon Wireless (Cell Phones)
Write a Letter to this Company | Rate this Company
Verizon has disabled the GPS feature that RIM has made available on all of their 8830 Blackberries. Verizon has disabled this feature in order to force customers to purchase its own locator services for an additional monthly fee. The crippling of this feature is unnecessary and unfair to Verizon customers. Competitor wireless companies such as Sprint and ATT have allowed full functionality of the GPS feature in their 8830 phones without charging additional fees. The GPS information is delivered to phones using technology that is not controlled by Verizon and available to anyone-free of charge-who has a receiver capable of receiving signals. I object to Verizon's decision to remove features from a phone that I would find useful. A feature that does not interfere with Verizon's ability to deliver its core services. This practice is unfriendly and unfair to Verizon customers who pay premium fees for sub-par services. Why should we be forced to pay more for a feature that was intended to be free by the original manufacturer?
I would like to add that the advertising from Verizon about the GPS feature is confusing at best. It is unclear that in order to use the GPS functionality, additional fees have to be paid. While I have the option of returning the unit, the time and trouble I have gone to through to resolve this issue - combined with the cost of breaking my contract and still being without a phone that delivers the functionality I desire, leaves me no choice but to turn to you for help. Thank you for your attention.
Please send a service book to enable the GPS feature for all customers who bought the 8830.
DW
Richmond VA
Reply
| Log In/Create an account | 10 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
 |
|
|
by jeremy Posted Wed July 23, 2008 @ 9:21 PM
|
|
|
Verizon's Marketing department is responsible for this decision. It is not only your phone with this issue. I have a Motorola Q9C in which on the Sprint network is fully functional, but is disabled on the Verizon network.
When entering the program menu and selecting "H" (GPS Settings) a screen is displayed that says, "ALERT: Modifying GPS Settings disabled." with nothing but an OK button.
I have, and suggest everyone do the same, written two letters to their corporate offices. One to New York, and the other to Illinois. These letters express my distaste for this kind of business practice. I also went to http://aboutus.vzw.com/leadership/executive/index.html and copied the letter I mailed into an email to many of the executives. I hope everyone does the same because it is the only way they will change their business practices.
I got a call from the Assistant to the President who thanked me for my input, and gave me 1000 free bonus minutes to use if I every go over. They are good for my entire two year contract.
In the mean time, does anyone know if the alert screen in the programming menu is issued by the Windows registry, in a dll, or somewhere else? I have been unable to find a registry key for it, but have found keys that control other message screens on my phone.
Any help would be appreciated. I do not expect Verizon to change their business overnight. I do, however want my GPS working by tomorrow. :)
Reply
|
|
 |
|
|
by jeremy Posted Wed July 23, 2008 @ 9:19 PM
|
|
|
Verizon's Marketing department is responsible for this decision. It is not only your phone with this issue. I have a Motorola Q9C in which on the Sprint network is fully functional, but is disabled on the Verizon network.
When entering the program menu and selecting "H" (GPS Settings) a screen is displayed that says, "ALERT: Modifying GPS Settings disabled." with nothing but an OK button.
I have, and suggest everyone do the same, written two letters to their corporate offices. One to New York, and the other to Illinois. These letters express my distaste for this kind of business practice. I also went to http://aboutus.vzw.com/leadership/executive/index.html and copied the letter I mailed into an email to many of the executives. I hope everyone does the same because it is the only way they will change their business practices.
I got a call from the Assistant to the President who thanked me for my input, and gave me 1000 free bonus minutes to use if I every go over. They are good for my entire two year contract.
In the mean time, does anyone know if the alert screen in the programming menu is issued by the Windows registry, in a dll, or somewhere else? I have been unable to find a registry key for it, but have found keys that control other message screens on my phone.
Any help would be appreciated. I do not expect Verizon to change their business overnight. I do, however want my GPS working by tomorrow. :)
Reply
|
|

|
|
|
 |
|
|
 |
|
|
 |
|
|
|
|
|
by AZL205 Posted Sun September 28, 2008 @ 2:01 PM
|
|
|
Go out and buy a Verizon cell phone and you will see that there is a fee for just about anything. How come people that use ATT or Sprint with the same phones have no problems using the build in gps with their favorite gps software? You are clearly working for Verizon. This is a Smartphone/PDA running windows mobile 6.1. People that have this phone have the option to buy and install programs. If I have my own GPS software I should be allow to use it. We are paying for Verizon phone usage not the pda part. They have no rights to block the PDA part of the device. You need to do the research yourself. Go to Motorola website and they clearly stated that they have no control over the GPS because VERIZON blocked it... This is the reason why I returned my LG dare. Verizon wanted an additional fee so I could sync my phone and transfer my schedule from Outlook. Like Dr. Phill would say... Are you kidding me? TTransfering files (Like Outlook) is done via your USB port and not over the air.. What gives them the right to do that.. It's amazing, isn't it? They busted Bill gates A$$ because they say that he had too much control over the business market.. Verizon is worst than Microsoft, not that I think that Microsoft is a bad company.. Microsoft is actually a great company. Verizon gives nothing for free.. Go to their website and you will see that everything comes with a fee.. They can't even transfer your contacts to your new phone without a fee.... Give me a break... As soon as my contract is up Sprint,, here I come..
PS.. By the way someone should get a legal team and go after them,,, the so called network doesn't come near my home like in the commercial.. Lots of dead spots in my area... Do you know what that's called,, FALSE ADVERTISEMENT..
AZL205
Reply
|
|
|
|
|
 |
|
|