Treated with Disregard by Ameristar Casinos

Would you have rather they left you inside with a gas leak & risk
getting blown up????

They comped you for the meal, what else do you expect????

Grow up & get over yourself.

And you want...what?

They had an emergency situation, you had to leave, it sucks that your
car was stuck there. You don't need gift certificates or other
goodies entitlement slug, you need to chalk it up to a crummy day and
stop looking for freebies.

Tacky.

I love when employees tell customers that they have to leave the place
because of a potential danger, they just stand/sit there and look
stupid. This happened at my store. Our electrical box started sparking
up in the back and 2 fellow employees came running up saying we had to
leave the store. The rude guy I was "ringing up" (our power had gone
out a few min. before) said "well your almost finished so just keep
going" i was like "he said leave.. i'm leaving!" and left. I hate
idiot customers

Anything else you want while you are at it?

She wants to be paid for the casino saving her life.

For all our sakes, I hope she does not breed.

then the events never happen. According to your sentence, if there
was a gas leak, then none of the events would have happened. But the
events did happen, so there was no gas leak. You have a valid
complaint! This logic makes as much sense as your letter.

Come on - - you don't really care what happened that day and an
apology would also not quiet you down. Be honest - - you're looking
for monetary compensation over and above the cost of the meal that was
interrupted - - right?

You dont have to turn on the red light....

So... you think they made up a story about a gas leak? For what
purpose?

Get a life.

Dear Ameristar,

We recently spent the day at your Black Hawk casino. While eating our
dinner, we were alerted that the building had to be evacuated. We
later found out that the evacuation was due to a gas leak. While we
were disappointed that we missed out on our dinner, we were glad that
action was taken that possibly saved our lives. Thankfully, we are
now able to continue living on Earth. In addition, we now have a
complimentary buffet meal to be used at another point in our lives,
which we are conveniently able to continue living thanks to your
decision to evacuate. Thanks!

Sincerely,
A grateful (and still living) customer

Get over yourself. Yes it was inconvenient and a hassle. Ameristar
has NOTHING to say in the matter of when officials will clear the
building as safe for re-entry, the gas company and utility officials
decide when things are safe. In your case it took 5 hours.

If you had been let into the building too early and were injured
because of that, you would be the first one in line to whine and sue
for your injuries.

Ameristar did nothing wrong and a complaint letter will only serve to
make you look ignorant of the way the world actually works.

"There had been some type of a natural gas leak that pre-empted this
series of events."

So... you are complaining because they were concerned for your
SAFTEY?!? and you have the gall to complain that all you got a FREE
MEAL COMP out of it!?

*small violins play softly"

Boy, you really like playing the odds! Gas leak v. loose slots.
Maybe the employee's smirk was really mix of fear and an attempt to
look professional and calm in the face of an emergency.

Actually, it sounded like you disregarded the employee and not the
other way around.

Things like this happen, and it sounds like they tried to make it
right by not only getting you out of the building (for your own
safety), but also offering comps for the buffet dinner.

One point here - you ask for a refund for the meal you never got to
eat in the end. However, you stated earlier in your letter..."There
were two exhausted employees at the front door writing out comps for
one buffet dinner. As far as I'm concerned, that was simply a refund
for the meal that we didn't get to eat!" So, even you seemingly
acknowledged that you were indeed refunded.

Roxanne, if you have children, please don't pass this same mindset on
to them. In this day and age, if someone tells you to evacuate, just
DO IT, and be grateful they got you out in time.

I don't know about you, but when someone working in the building tells
me to evacuate, I evacuate.

I worked in a movie theatre and we had a fire in the upstairs portion
where the projectors are. We had to stop all the movies where they
were and evacuate the patrons. We weren't sure how long it was going
to take, after all we were at the mercy of the fire department.
We wrote out comps, and most people left. It was their choice to
leave. It took 6 hours before people where allowed in.
There wasn't anything that we could do other then give out comps. None
of the patrons stayed for that length. It was unfortunate but we made
good.

As for Ameristar, I think they made good. They gave you credit for a
dinner that you didnt eat. Yes you had to pay to eat elsewhere but
since you got comped from the casino for dinner, I dont think that you
deserve or will get anything else. Also because some cities have
privacy laws, you may not be able to find out what happened at all.

Oh please. I would say they had complete regard for you considering
you're here to write this letter and not lying on a slab in the morgue
or in the burn unit of a hospital.

If was not a refund for a meal you didn't eat considering you did not
pay for the meal you didn't eat.

Next time, go ahead, start your car, create a spark and blow the whole
place up!

but I'll make this short and sweet. You would rather they let you stay
in the casino and risk injury or death, than to be a little brisk and
get your butts out?

You were not treated with disregard. You were treated with every
regard for your safety and health. You were evacuated and kept clear
of a potential hazard until it was deemed clear and safe for you to
return to the area.

So you would rather have stayed, and then you would be on here
complaining about natural gas leaks and employees doing nothing, you'd
want to be compensated for that too.

God help you if there had been a fire or explosion. These folks did
what was needed to keep the scene safe so we can do our work. Asshats
like you remind me of how people behave in emergencies and why some
people die needlessly, as well as cause others around them to suffer
for their stupidity.

I think you need to grow up and thank whoever you pray to that you and
everyone else is alive. Get a grip, and get some perspective on life.
Thanks for your post, it was entertaining none the less. Another
village idiot on PFB spewed forth...

Enough said!

Instead of thanking them, you're begging for free grub, after using
their parking lot all day to spend money in other casinos. Very
thoughtful of you to add that to the letter.
Who should apologize to whom?

I can tell from the tone of your letter that you've never had to deal
with evacuating from a natural gas leak. Gas leaks are not a joke, and
you are really making it out to see as if Ameristar purposely did this
to inconveinience you.

I also doubt that the person yelling for you to evacuate the building
was smirking. It's possible that he was trying to keep calm amid what
may have been a disaster if someone had not decided to comply to the
request to evacuate the building.

I find your lack of understanding disturbing most of all. Did you pay
for anything? Did you put down money for your meal then not get it?
You don't even mention ordering your food. Quoting you: "We had JUST
sat down for dinner" - therefore implying that you were preparing to
puruse the menu.

Perhaps you'll get something, maybe you won't, but I think the next
time you're faced with a crisis such as this, you will consider what
you need to do: get out and wait until it is safe to return. A gas
leak is no laughing matter.

This has to be one of the stupidest letters I've ever read on here.

Would you rather have stayed and have God knows what happen to you?

Stupid. Just plain stupid.

You said yourself that it was the patrons who treated the gentleman
who warned you to leave with disregard. If you had paid attention to
him, you could have gone directly to get a refund before leaving (it
sounds like you prepaid for this meal).

I suppose you would prefer being blown up in lieu of being
inconvenienced. Let me tell you, gas explosion risk is nothing to
fool with. Extremely dangerous.

Did you take a voucher? It sounds like you are a regular customer.
You can use the voucher next time. I really don't think they treated
you with disregard; this is an unusual event, and they did look out
for your safety and offer a voucher.

Would you rather they let you stay and breath in the toxic gases? They
did this to protect you. I'm sure they didn't like it any better than
you did. If they compensated everybody they would go out of business.
Just chalk it up to bad luck.

Roxanne L.
Disregard?
Just guessing here they might have had hundreds of folks to deal
with.
I think you should be beholding to them for taking the action they
did.
No compensation. No comps. No apology warranted.
BillR.

So if I am to understand you, Roxanne, there was a gas leak and you're
ticked off because it interrupted your evening?

I don't know what bizarre parallel universe you live in, but where the
rest of us mere mortals reside, crap happens. Must be terribly
frustrating to have to endure hassles and inconveniences like
everybody else. My sympathies to have to be demeaned to the level of
us ordinary folk.

They offered a comped meal. What the heck more do you expect from
them??? They can't go back in time and if it came down to letting you
blow up or wasting 5 hours of your precious time, I would hope you are
rational enough to choose the latter.

But maybe that's giving you too much credit - you did write this
letter.

I'm sure that Ameristar regrets that ensuring their guests and an
entire mountain valley's safety and possibly preventing your death
inconvenienced you in any way. It must have been horrible to walk a
few feet to another of the numerous casinos to dine and gamble.

For those that don't know, Black Hawk, Colorado, is an old mining town
in the mountains of Colorado, that was "revitalized" when gambling was
allowed. It is in a narrow valley, surrounded by pine forests, and
built to the hilt with casinos. In addition, the few ways out of the
area are winding mountain roads and usually congested. ANY
fire/explosion possibility needs to be taken extremely seriously,
which it sounds like is what this casino did. My hat's off to them.

Apology for what? Possibly saving your life?
Only smart thing you said was getting a refund for the meal you didn't
finish.

Personally, I think they should have let you back in, with the gas
leak, to get your car. Of course, they should have made you sign a
waiver for when you blew yourself up that you couldn't sue. Better to
be inconvenienced than dead isn't it?