Saltgrass in Plano

Good Lord, you can't wait 13 minutes for an order for ten people to be
filled at the height of lunch hour? And you expect to be greeted by
the manager every time you walk into a restaurant?

Furthermore, "misconstrued" does not mean "lied". It means
misinterpreted. Not to mention the fact that you made your employees
pay for everything just because you didn't like the service. I'll bet
they really appreciated that. Your pompous attempt to impress people
by writing about how important you are is pathetic. You were in the
wrong. Get over it.

If you really just wanted to get the managers attention for whatever
under lying reason you might have had in mind, there are better ways
to do that than throw a hissy fit because you weren't treated as
Royalty at a chain restaurant. No one, and I mean no one is that
important. It appears that this boils down to self esteem issues
which play out as conceit which really means that a dose of humility
might be in order. And God only knows how your co-workers feel about
you behind your back. Have you ever considered that? Free lunch or
not, I'd bag out on you the next time you gave me my 10 thousand
dollar Queen for a Day food card!

Peace

"We work for the largest wholesale lending company in the Southwest.
I have a team of 237 staff members and gave them all $20 gift cards.
$4740
I have a team of 62 Vendor Relations Managers and gave them all $50
gift cards $3,100
I have 5 Tax Managers and the expensed $5,345.19 for client luncheons
for this quarter alone.
This was not limited to the personal amounts I have spent with my
family of 5 over $1,200.00 with the last 6 months according to my
Chase account."


Someone want to fill me on what, if anything at all, this has to do
with a perceived slow meal (with a large party at peak lunchtime) at
"Saltgrass"?

I can't imagine how the employees who ended up paying for their own
meals after you little tantrum must have felt. Too bad you didn't list
your turnover rate in those figures.

What an unreasonable witch you are! I would have been embarassed and
ashamed to send a letter admitting that I acted like this!

You show up for lunch during the peak and then proceed to show your
lack of class with your poor behavior.

Personally, I think the staff at Saltgrass are all breathing a
collective sigh of relief to be done with your smug, over-entitled
butt!

I love it when people give their resume and work experience in
complaints. Everyone puts on their pants one leg at a time. Although
I feel this lady might have had a tight wedgie this particular day.
Geez lighten up lady.

The only thing I can say about this, is that I would have been
horrified at your reaction if I was one of your employees. I can
assume some of them felt that way about it since they paid for their
own food.

At all restaurants I have been to, entree orders are usually not taken
until the whole party is there. So everyone eats at the same time.
(Not including appetizers)

When you say the "8th" guest didn't arrive til 11:52 AM, I am under
the impression that the 9th and 10th guest are not there yet.

Because the order wasn't put in until 12:24 pm, I'm assuming the the
9th and 10th guest didn't arrive until shortly before then, giving
them time to look over the menu.

You are a pompous fool.

And I think your company spends WAY too much on food, but that's just
me.

It sounds like you really showed yourself to be a royal idiot. You
treated hard working people like peons in front of your staff. The
customer certainly is NOT always right. And you were not.
Your party arrived at different times, you took drink orders over the
phone. There were 10 people to prepare meals for (you only mention 8
meals). According to your timeline, the food order was put in 21
minutes after the final guests arrived. That sounds about right for 10
people to decide and order. The staff there must have been pulling out
their hair.
Then you acted like a jerk. I doubt your "team" was impressed by your
actions.
I really just don't believe you would stop going to a place because of
one incident, especially when you have spent so much money there. You
need to remember how chaotic you and your "team" caused the situatuion
to become. YOU owe THEM an apology.

I truly hope you stay away from that place.

Dear ma'am,

Perhaps Saltgrass is done with you.

Sorry, I just get really annoyed, when people think that the world
owes them everything. Perhaps I was a little harsh.

Perhaps a little, but if anyone deserved it, she did.

You spent so much time on this letter making sure to get the exact
times, and showing off how important you are, that you forgot to
address this letter to Saltgrass.

I agree with every comment here. I bet the manager hopes you never go
there again.

I've been in retail for almost 5 years now, and I've known since DAY 1
to never treat anyone as rudely as you did the manager. You should be
ashamed of yourself.

Wow, you are really full of yourself aren't you? You're so high and
mighty that you can't even tell the difference between AM and PM.

You had some minor issues but since they didn't bow down and kiss your
butt you're ready to write them off. It sounds as if you are
impossible to please anyway. I can just imagine you dismissing the
manager with a wave of your hand.

BTW, it's relations not realtions.

You sound like an overprivilaged, overentitled, high-maintenance
person. No, the service wasn't perfect, but MAN oh MAN your attitude
comes through loud and clear.

You know, if I were a member of your team I would be a lot more
unhappy that you refused to pay for your meal than with the fact that
service was slow. Especially since you were seated (and apparently
ordered, because I only count 8 meals for the 10 of you) before all
your party had arrived; and especially (assuming you mean 11:27 am,
which is the only way the mention of "lunch" makes sense for the kind
of work you do) during a busy part of the day. It would have put me
in a very difficult situation: I would not have thought that the
service was poor, and I would not have wanted to shortchange the
restaurant, but I would also have felt very uncomfortable paying for a
supervisor's meal in front of her when she had just thrown a hissy fit
about not paying for it.

And sometimes it just isn't possible to make customers feel as if
they're right. Especially when they don't know the difference between
"to lie" and "to misconstrue". Team leaders, as I'm sure you know,
also have to make their team members feel as if they'll be backed up
in their dealings with customers.

Assuming that the flounce is for dramatic purposes and that neither
you nor your 237 staff members and your 62 vendor relations manager
and your 5 tax managers and everybody's family will actually boycott
Saltgrass from here on out -- and seriously, for the amount of money
you apparently spend there it seems awfully fickle of you to actually
quit going there after one "bad" experience -- I would encourage you
to collect everybody's orders and call ahead if you're going to take a
large party there during a rush. Since between you you've spent
$14,000 there recently, I'm sure you already have a pretty good idea
of what you like.

Greetings and Salutations, your royal highness! feel better, Maria?


Fact:
You are special and unique, just like everyone else.(My new mantra)
Your letter is a pathetic example of someone who feels they deserve
special treatment because of their attitude.

You learned nothing in 21 years of customer service, if you seriously
think what you spent in the past entitles you to preferential
treatment, your entire "I told him to stop talking to me about
anything further because I know the facts" attitude sums it up. I feel
embarrassed for you.