Honey Mustard NOT Mayonaisse

Posted Thu October 25, 2007 3:37 am, by PAUL G. written to Wendy's International, Inc.

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On Tuesday, October 23, I went to the drive-thru of my local Wendy's location (Brentwood Village Mall, Calgary, Alberta, Canada) and ordered my usual: A Ham and Swiss Frescata Sandwich, a Bacon and Cheese Potatoe, and a Large Coca-Cola.

The service, like always, was speedy and I was able to get in and out of the drive-thru in less than two minutes.

When I got to my meeting, I pulled out my purchase and started to eat my sandwich. To my digust, the sandwich had mayonaisse instead of honey mustard sauce. I hate mayonaisse!

This was not the first time Wendy's has put mayonaisse instead of honey mustard on my sandwich. So this time I decided I was going to go back and complain after my meeting.

Two hours later, I brought the sandwich back and went into the store and informed the lady at the counter that they made my sandwich wrong and I would like what I ordered and paid for; a ham and swiss sandwich with honey mustard sauce, like it is suppose to have. She got me to speak to someone else, I presume a manager but no where on her name badge did it say her title. I explained once more what had happened and pointed out it was not the first time this had happened.

She immediately went and got an employee to make me the ham and swiss sandwich properly. When she gave it to me, she thanked me for my patience (at no time, however, did she actually apologize). And I went home and enjoyed my sandwich two and a half hours later.

I think Wendy's did a okay job handling the situation once it was brought to their attention. However, I hope they are able to improve their accuracy and put the correct sauce on the right sandwich in the future.

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Re: Honey Mustard NOT Mayonaisse by RedAppleswRazors Posted Thu October 25, 2007 @ 12:38 PM My only question would be, does it normally come with mayo and ask for no mayo and substitute honey mustard? I can see how they'd screw that up on a regular basis. I suggest you admit defeat on getting the sandwich you want and stop for a moment (I take my food to a table or to the condiment bar) to check your sandwich before you leave. That 30 seconds of inconvenience is well worth it when compared to an inedible lunch. And I think more people need to learn the art of the apology. An authentic apology can undo so much damage. Reply Re: Honey Mustard NOT Mayonaisse by Brian D. Mon October 29, 2007 @ 4:38 PM It comes with Honey Mustard by griffinpaul Tue November 6, 2007 @ 3:48 AM Re: Honey Mustard NOT Mayonaisse by SiouxFan Thu October 25, 2007 @ 10:42 AM He said he was in a meeting by LadyMac Posted Thu October 25, 2007 @ 12:02 PM Sometimes meetings can't be rescheduled... sounds like he had no choice to wait and then go back. I give him kudos for going in and speaking to someone, in person, to remedy the problem. It speaks volumes that he did that. Reply You are correct by griffinpaul Posted Tue November 6, 2007 @ 3:51 AM You are correct, I was in a meeting and had no choice to wait to go back. I really was not complaining that it took 2 hours to get my sandwich as the previous replyer said. I was merely explaining what happened. I always feel that if you go in person you have a better chance of getting what you want than other methods of communication. It also solves the problem much better. Reply