Offer Me the New Customer Rate, Comcast

I used to work for Verizon and we got the same complaints every day.
If on Monday the new 'XL500' phone was offered as a free phone for new
service, exisiting customers would demand it for free. Then on
Wednesday the newer 'XL900' was offered as the new free phone the same
customer would want that for free too. Verizon ate the cost of the
phone upfront but made it up during the contract anyway.

Look, they are offering a TEMPORARY discount to get new customers to
sign up. After the "newness" of those customers wears off they will
pay the same thing as you. When your price goes up I expect you would
want whatever the new promotion is at that time. What you want is
permanently discounted service and that is not going to happen.

If they had a promotion when you signed up for Comcast as a new
customer you would have received that TEMPORARY discount.

The bottom line is that cable runs around $130 for service. If that
price is not agreeable to you, go elsewhere.

The loyal part is what gets me. Most people consider themselves loyal
but when given a cheaper choice drop the company like a rock. I've
been in retail a long time and I've seen this happen first hand. The
20 percent that are truelly loyal helped keep one of my companies a
float.

Comcast is aggressively fighting to keep FIOS out of my area. Comcast
is the only choice. My landlord doesn't want satellite dished on the
building. I have to be "loyal."

Offer me a pony, Comcast. I want one.

Hmm....for new customers only. Yup, you dont count, imagine that!

I would try calling again for a new CSR. My mom does this all the time
and gets the current deals.

Oh wait, she usually threatens to switch to all verizon stuff if they
dont.

Man, I'd hate to deal with my mother a customer :-P

he knew that going into it all, I still have no issues with trying in
this case. I learned a few years ago to call once a year, complain
about my rates, get put into a one year promotional plan and tell the
CSR nicely "Thank you, talk to you in a year." In the end, I save
hundreds of dollars a year that would otherwise be wasted on
overpriced cable. :)

Others at my work have tried it with the same results as me.

This exact thing happened to me with a few companies, and I did not
feel "slighted" or that my "loyalty" to these companies gave me
special rights. I knew what I was signing for when We entered an
agreement.

Off topic, but it may apply:

This is what got to me with the entire "I-Phone" fiasco. I felt Steve
Jobs did a dis service to consumers everywhere by offering the rebate
after the price drop. Those people knew what they were signing up for
and should have been held to their original terms.

I don't understand.... You want to recieve the "new" customer
promotion when you are not a new customer. I am a customer service rep
for a company we have customers that call in and say I saw something
advertised on TV and I want that. I will tell them that is the
advertisement for new accounts. Sometimes they fuss and say they want
the same but unfortunantly the advertisment isn't for them it is for
new customers so that our company can continue to grow. To ultimatly
keep the cost low for everyone. Look at it this way the more customers
we obtain the more we can keep the cost low and offer services that
you currently have like being able to call a CSR for free.

Your pointing out in your own letter why you are not getting the new
customer deal. You are NOT a new customer. My wife and I also have
Comcast, and we cannot just call a CSR and demand a new customer rate,
just because we do not want to pay what we are paying now. If we want
a lower rate, we either change our plan, or go somewhere else. I
believe that someone below already stated that, the reason they do the
bundle packages, is to hook people into their service. You prob. got
a similar deal (as did we) when you started your service. If you want
a lower rate, get rid of your HD or go to another place that sells
cable, or go with Dish network. They are fairly cheap.

But you're NOT a new customer, you're an existing customer. The new
customers get that deal to get them in the door, and after 3 months or
so, the 'new' rate goes up to the standard rate, since they aren't new
themselves anymore. That's just the way companies bring new customers
in, I'm afraid. If you don't like what you're getting from Comcast, go
somewhere else. I'm sure Dish Network or DirecTV will give you a great
deal, but then when you are with them longer than 3 months, and start
getting charged standard prices, you'll fuss about THAT because you're
not getting the NEW customer rates anymore, or they'll offer some new
gimmick and you'll feel cheated because you didn't get it. Sheesh.

You probably got a deal when you signed up as most new customers do.
It was probably for 6 months or a year discounted service. Now that
your price has gone up, you start fussing. You got your "discount"
let others have the same thing you had.

The reason new customers pay less is so that they can GET the
customers. They take a "loss" on these customers to get them.

I'm fully behind the idea of asking for a discount. If they refuse,
then you can either pay the price that every other "existing" customer
pays or you can leave.

Some companies have retention departments that will offer you
something (e.g., discount) if you try to cancel. Be aware, though,
that you can't bluff. If they don't/won't offer you a discount at
that point, be prepared to cancel.

You could be talking about cell phones, tv services, cable etc. etc.
This is how these companies work. They offer low introductory prices
to get customers through the door. They know it's a hassle for people
to switch services once they have settled. And even when they do lose
customers, they gain new ones with their spectacular introductory
deals. If you want a better deal than what you are currently getting,
go someplace else.