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Iced tea at TGIF's is no longer potable

Posted Tue November 6, 2007 7:31 pm, by Don M. written to TGI Fridays, Inc.

Write a Letter to this Company

I visited your Easton, PA location last night. This was my fifth visit in five months. The previous visits have been most enjoyable.

When I took the first sip of my iced tea, I was shocked. It has been consistently excellent, but this was absolutely horrible. I took a few more sips, and tried to figure out what was wrong.

The first thing I noticed was it tasted like it had been shot out of a gun. There was a mix of flavors, with a tinge of possibly flavored tea. It also tasted somewhat like an instant mix. The bottom line was it bore no resemblance whatsoever to the fine product delivered on previous visits.

When I began to question the server, she immediately nodded and said "I have heard a lot of complaints. They switched from fresh brewed to the beverage shooter." I switched to the flavored tea, which was much better than first drink, but not something I enjoy drinking.

I noticed when I paid that the price for this vastly inferior product is the same as the orginal. This really galls me. The current product isn't even as good as what fast food restaurants serve, for much less cost. Not that I would buy theirs either, but the point is that what you are serving is unacceptable.

Switch back to fresh brewed tea. While TGIF's is not fine dining, it is a far cry from ordering off the value meal at a fast food joint. I paid $17 for an entree and the tea. I should get a decent beverage with such a meal.


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by T. C. Posted Thu November 8, 2007 @ 10:57 PM

I had a similar experience with another resteraunt a couple years
back. Turned out they made tea and coffee ont the same machine and
forgot to switch out the coffee grounds and another employee added
more tea to what they thought was tea. Yuck!


Hmm, coffee-flavored tea... by MizFan3817 Fri November 9, 2007 @ 11:41 AM
by dottiejean28 Posted Thu November 8, 2007 @ 1:29 PM

This gun they use...it is attached to the bar? If so, perhaps you are
getting the remnants of soda water or alchohol or something else along
with the tea. Sometimes soda fountains that have a drink next to the
water dispenser come out watery flavored, becaue the tubes sometimes
leak into the adjacent flavor.


It doesn't really matter by donno Thu November 8, 2007 @ 4:18 PM

ok...i understand... by dottiejean28 Thu November 8, 2007 @ 7:04 PM

by Gino Posted Wed November 7, 2007 @ 6:28 PM

Excellent Letter!

Was Dixie still working there? or was it a different TGIF?

I noticed this myself. I usually drink coffee and recently started
drinking iced tea. I noticed a difference at TGIF near us, it's a
strange metallic after taste. I'm glad they at least responded but it
is kind of lame to wait before switching back.


This "tea" tasted odd from beginning to end by donno Wed November 7, 2007 @ 6:54 PM

About "waiting" by donno Wed November 7, 2007 @ 7:56 PM

TGIF coffee...mmmmm by JuliePie Thu November 8, 2007 @ 12:30 PM

by Queen Green Posted Wed November 7, 2007 @ 6:01 PM

I understand where your coming from, I am a avid "real" tea drinker,
and I can smell the powdered stuff a mile away!


by The New and Improved Brenda Posted Wed November 7, 2007 @ 5:25 PM

You should have just gone to the Texas Roadhouse next door
mmmmmmm....... now that's good eats!!

I'm in Whitehall. Howdy neighbor!


Well, howdy to you as well! by donno Wed November 7, 2007 @ 5:49 PM

by donno Posted Wed November 7, 2007 @ 1:31 PM

It turns out (Tracy was right again) I should have found the manager
of this location before writing here.

I just got off the phone with the manager, and his comments were:

"We have to serve the Mango-Strawberry brewed tea because Friday's
tells us to. An additional urn would cost $1000. Our group decided
to move to a [brand] product that could be served out of a gun for
regular tea. In the past, we changed our coffee. I complained for 6
months about it and we eventually switched back. We do value our
customer's comments, and I will mention this at our group meeting.
Hopefully the Mango tea will be a trendy item, and it will go away."

This was informative, but frustrating. Because they have to serve a
new concoction, a staple like brewed tea gets shoved aside. Fads,
fads, fads. Sigh.

"I mean, this move is no good, Jerry. It's just taking up a lot of my
time. And I...will not stand by and allow him to perform this move on
me, when a perfectly good move is just sitting in the barn doing


Yup, that's what I was thinking! by JuliePie Thu November 8, 2007 @ 12:27 PM

by Tick Tock...Tick Tock...BellaSera Posted Wed November 7, 2007 @ 1:15 PM

I love iced tea, so I'd be annoyed to find out they changed the flavor
to something less palatable.

Since even the server said they've received a lot of complaints, I
wonder if they'll consider going back to the original.


by RedheadwGlasses Posted Wed November 7, 2007 @ 12:46 PM

Good letter, good complaint.

When I worked at Hardee's in high school/college, we made brewed iced
tea several times a day, and people loved it. It isn't that expensive
to do, and from everything I've heard, it's just so much better than
instant tea that I don't see why more restaurants don't offer the
brewed version.


I only make.. by Harleycat Wed November 7, 2007 @ 1:19 PM

Answer is above by donno Wed November 7, 2007 @ 1:33 PM

by JuliePie Posted Wed November 7, 2007 @ 12:34 PM

Sounds like all the TGIF locations have different iced teas. Where I
work, we have fresh brewed, strawberry-mango fresh brewed (also
unsweetened), and Nestea Raspberry, which is in the gun. Oh, and we
charge the same price for all 3.

I think the choice to change the plain tea to the gun was made at that
particular chain. You might want to speak directly to the manager of
that location and give him your feedback. When we replaced Sweet n'
Low with Splenda, we got lots of people missing their Sweet n' Low.
They spoke directly to our management We ended up ditching Equal, and
having Sn'L, Splenda, and sugar, and now all is well. But I see a lot
of locations have different sweetners available.

Good luck.


Same three choices by donno Wed November 7, 2007 @ 12:43 PM

Sounds like they ran out of tea urns? by JuliePie Thu November 8, 2007 @ 12:25 PM

Wow. by Peanut's Mom Wed November 7, 2007 @ 2:37 PM

I agree by JuliePie Thu November 8, 2007 @ 12:23 PM

by Adam D Posted Wed November 7, 2007 @ 12:34 PM

Being someone who carries a gun on a daily basis, I am yet to shoot a
drink out of it yet, so I do not know what it tastes like! But, in
all seriousness, I agree, I think they should be consistent in how
they make the drink, or at least post some sort of a notice.


Okay, but by calm Wed November 7, 2007 @ 1:15 PM

by Potato Erik Posted Wed November 7, 2007 @ 11:37 AM

Ah, crap. I misread "potable" in the title of this letter as "potato"
and got all excited. Turns out you're not supporting my cause after

Oh, well. Good letter anyway.


hehe by ~Fiナ-la-ネea~ Wed November 7, 2007 @ 11:54 AM

Thanks for the potato. by Potato Erik Wed November 7, 2007 @ 2:04 PM

No I hadn't by ~Fiナ-la-ネea~ Wed November 7, 2007 @ 2:53 PM

by "Clete" Posted Wed November 7, 2007 @ 11:32 AM

TGIF is a Hack Organization, they cut corners and I haven't eaten
their SLOP in years.

If you want some really good tea, go to Olive Garden and order the
Peach Tea!



I agree by Melissa Savelloni Wed November 7, 2007 @ 11:49 AM

by Jeffrey Posted Wed November 7, 2007 @ 10:35 AM

Actually, I think this is a valid issue, but I find the tone of the
letter a bit off.

Instead of being galled, you should simply state that you prefer the
old tea and would, respectfully, like them to consider bring it back.

Anger has no place in an issue like this. Simply state your
preference and, hopefully, when combined with other feedback, they're
make the right choice.


You're right. by donno Wed November 7, 2007 @ 12:28 PM

by ~Fiナ-la-ネea~ Posted Wed November 7, 2007 @ 8:43 AM

This is a great letter and if they get enough complaints, as they may
from what you describe the servers comments were, they may consider
changing back. I hope they respond to your letter and please share it
if they do.


by Not Taking The Bait Tracy Posted Wed November 7, 2007 @ 6:37 AM

Good letter.

I would have mentioned it to the manager, though.


I didn't mention by donno Wed November 7, 2007 @ 12:18 PM

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