Burger King Manager

If BK refused me because I work for WalMart, I'll write a complaint
letter.

Yup--I agree with everyone that this letter is either bogus or the OP
was refused service for his/her behavior. All you have to do is step
foot on any military post in the country and the first thing you'll
see is...yup, you guessed it--Burger King! I was in the Army for
years and was amazed at how everything on the post was a dull green (I
was in before Desert Storm and the current sandy brown became the
trend) but the bright shiny BK always stood out! We ate lots of it
too--it was better than mess hall food for sure :)

This is such an urban legend:

http://search.atomz.com/search/?sp-q=%22refused+service%22&sp-a=00062d
45-sp00000000&sp-advanced=1&sp-p=all&sp-w-control=1&sp-w=alike&sp-date
-range=-1&sp-x=any&sp-c=100&sp-m=1&sp-s=0

I think I have become dumber by reading this letter!!!

CAN WE PLEASE HAVE THIS ONE REMOVED AND TAKEN OFF THE TOP 25 LIST???
PULEEEZZZZ WITH SUGAR AND HONEY????????

You're full of crap.

Ok.
So you go in and order food, and ask for a military discount, which
they don't offer.

I beleive that this person was refused service at full price, but not
because his is in the military, but because the manager was kicking
him out for being an asshole to the cashier and manager about not
getting what he wanted.

Dude, it's Burger King. Be grateful that she/he didn't serve you that
nasty ass food.

BTW. Thank you. :-)

True patriots love their country and watch their government. Our
military was intended by the CONSTITUTION as our DEFENSE, not for
regime changes!

That being said, I find it a bit hard to believe this happened, and if
it did, that's just wrong.

Nope, I don't buy this for a second. good try though.

No disrepect to service personnel but unless you went in there,
ordered with the intention of not paying to begin with, there is no
way this happened.

Not that any business should not give servicemen and other
professional who put their lives on the line for all of us a discount
once in a a while, this just seem to be a total farse.

Imagine that there were camera's in the store, and if this is valid i
certainly hope BK is investigating.
BUT
If it was me, I would have listed date, time, manager name... this is
all kind of vague. I mean, did you come in in dress uniform and they
"shunned" you first before you spoke? Or did you insist you were
military while wearing your beat up sweats? Com'on folks, lets be real
here.

As everyone states...this letter is so vague it does not require a
response. Most responses can only make assumptions about what
actually occured. Other decide to make assumptions that assault the
"military discount". I would like to address this a tad. I am a
combat veteran who served over 20 years in the military. I do not
"Expect" a discount, but it sure is nice when I ask a business if they
give one and they do. I made many sacrifices during my military
service. The wages are far below the national average cost of living.
Imagine...a Private First Class with two children, living in Germany,
ON FOOD STAMPS! Hard to believe, but alot of the military in the
lower grades are at or near poverty level huh? Back to my point. I
always ask if a business gives a military discount because it helps
tremendously to supplement the meager retirement wage. I am appalled
at how many people have the cahonies to comment about Military life
when they themselves have no clue and have never served! You people
need to get a clue! If you want to discuss what's right or wrong in
the military, then join and become first hand knowledgeable! Kinda
like when you hear someone talking trash about the President and ask
them who they voted for and they didn't even vote! Shut the f-up! I
believe you can only talk about someone after you walk a mile in their
shoes....some of you need to keep walking! The military will always
have your backs btw.

I think that there are several details missing from this story.

Your in the service.. and wanted a discount at BURGER KING? I was at
work the other day and had a woman ask me if we did miltary
discounts.. I said no.. she said "thought i'd ask and try". Now, I'm
all for the military, but what gives them the right to expect a
discount? Nurses and doctors save lives but you don't see them
expecting discounts everywhere..Theres my rant of the month.

Baloney. Never happened. Check out snopes.com for baloney stories
like this.

I'd go a bit further than that, Michael, she should be fired. Denying
service to somone who protects your right to believe the things you
want to is hypocritical, and illegal. Some have said this OP was upset
about not getting a military discount, and made up the refusal of
service. I find nothing in the tone or content of this letter to
suppport that. This letter is short and to the point.

WOW! Have you contacted coporate? Many franchisees own several
restuarants, maybe they have a regional mgr. you could get in touch
with. I know the local TV stations would eat that up AND you would get
the appology you deserve

If you were in my presence, I would stand up and SALUTE YOU!!!!

If you have not been thanked lately for serving this great county -
THANK YOU!

This post is dead, I for one am moving on!

Clete

The OP is not telling us everything. I highly doubt that Michael was
refused service because he was a member of the armed forces. Why would
an employee go out of their way to refuse service unless the customer
was getting out of hand?

I think it's preposterous (even as I contribute to its
preposterousness) that such a piece of crap letter is #1. This has to
be the worst letter ever on this site to get ranked at #1.

Instead of going to BK and fighting for a few pennies off a
cheeseburger, the OP ought to consider visiting one of these
companies....

http://img.military.com/misc/DC/DealIndex.jsp

I only got one answer, and it didn't answer the question, just posed
another attack.

Now calm down little buddy......

You made your point (twice), now I will take the inputs from others

I'm serious. How am I attacking you or anyone when I say that their
have been far more failures then successes?

It's not an attack. I'm trying to debate you here. It would be the
courteous thing of you to respond to it.

After reading your letter, I tried to fill the gaps in your story. You
leave out so much that I came to the conclusion that you got upset
that the BK lounge does not offer a military discount, and took it out
on the poor employees. Then the manager refused you service because
you were being irate.

I just cant believe that a manager would refuse service ONLY because
you were in the military. I dont know ANYONE who is THAT against the
military that they would not even serve a stupid burger at their job.
Against the war, maybe, but not against the military itself. I mean,
I'm sure there are nuts out there, but I dont know of any, and I
really doubt thats what happened here.

If I am wrong, please, feel free to fill in the gaps of this story
yourself and prove me wrong.

Heres my opinion on military discounts (mind you i am not in the
military, or know anyone IN the military, so i do feel that my opinion
is a little less valid then someone who has served or married to
someone who has served) That they are definitly a nice gesture, and it
really does show that the company supports the military, but it isnt
mandantory and does not make the company completely unpatriotic and
undeserving of business.

Counseled on patriotism??? Wtf do you think this is, Communist Russia?


If she did say that, she should be given the customer service lecture.

Rockville, IN is a small conservative town in a very conservative
state. I find it hard to believe that the manager behaved this way
unprovoked.

That particular Burger King may not have a policy to give a military
discount. I'm sorry to have to explain that not every business is
required to do this.

As for not serving the OP for regular price, that is very hard to
believe unless the OP threw a fit and she refused to serve him at
all.

That being said, it is not impossible that a rogue manager with
personal beliefs in direct conflict with nearly everyone living around
her couldn't have refused service solely on the basis of the OP's
military status, it is just very unlikely.

you know who you are

No way this happened. At least not the version being put forth by the
OP.

No way.

are you an armed guard at the Mall? Are you a Private in the Taliban
armed forces?

details my good sir, details.

You are not entitled to a discount but you are entitled to service
just like anyone else.

Some places have a military discount. Some don't. That is something
you'll have to deal with.

However, she should not have refused you service because of her
beliefs. If she feels so strongly, she should have had another
employee take your order. Where I work, it is considered
discrimination to refuse the sale of an alcoholic beverage to a
pregnant woman. And honestly, if she were to order a glass of red
wine, or an O'Douls beer, I probably wouldn't have an issue. But I
would certainly get a manager to serve her if she wanted an Long
Island Iced Tea. I just have issues with that. But it's my personal
feelings, and the establishment as a whole can't refuse service,
unless the woman herself is intoxicated.

Why is it because you serve your country you should be treated
special? That makes me so sick! how about i complain to BK about not
treating me special because I work for Wal-Mart? Psyche!

bleh. nevermind, not even taking the bait.

Bass Pro Shop gives a 20% military discount, I get it every time I
shop there.

Busch Gardens gives four free tickets to military members

Sea World gives four free tickets to military members

Chevy has a military discount for active duty members

Los Palapas (a mexican food joint) give military in uniform 50% off

Maryland State Parks offer free admission to active duty military
folks

I think Golden Corral give free meals to the military at least once or
twice a year.

Apple Computer gives a military discount.

A lot of companies do, I can't posssibly list them all. C'mon folks,
add to the list!

All people should be charged the same, military people should not pay
more or less than anybody. Period.

Assuming this really happened...

As the manager, she should respect the rules of her employer. If her
employer says that members of the military should be served, then she
must do so.

That said, no, she does NOT need to be counseled on patriotism.
Having a strong anti-military belief is not being anti-patriotic.

Nor is it BK's business to teach someone to be patriotic. Follow the
rules of the company? Yes. But to change personal beliefs, no.

For example, I am currently doing some work for the US Military. I
may disagree with certain aspects of the military, but my job is to my
job. If I'm not comfortable reconciling my personal morals with my
job, then I need to look for a new job.

Well, this just could not have happened THIS way, could it? There
must be something missing.

I know you can refuse a customer service for any reason, but it can't
be that because the OP serves in the military she refused him? This
is the way I read the letter. I'm guessing part of the conversation
is missing?

"The rooster has sex with all of them? That's perverse! Something's
missing." "Something's missing, alright!"

Huh? I hope you're not in some sort of decision-making position in
the military. If so, we're in for a world of hurt.

I seriously doubt that this is a real letter, but if it is, it is a
tremendous exaggeration with serious omission of the facts.

Burger Kings are on just about every Air Force and Army Base in the
continental United States and overseas. We even had a Burger King in
the middle of the Saudi Arabian Desert when I was there. On a side
note, the Saudi BK was the best ever... always fresh, hot and quick.

How many of you knew BK was in the desert? This is a war zone folks!
How many of us would fault them if they didn't set up camp in the
desert?

Back to my point... BK doesn't give discounts to military on the
bases, what makes this guy think he is getting it anywhere else?

Sure, they have an advantage by being in close proximity to such a
large number of hungry people, but they have always served the
military well. They even have special "military" offers all the time.

Don't you think that if BK had some sort of "anti-military" policy,
they'd pack up and leave all the military installations? I am sure any
number of fast-food joints would be willing to take their place.

and for the navy folks, I know Naval Installations have McDonalds, but
we get the point.

Bottom line, this is some feeble attempt at a coupon or some free
grub.

I doubt this guy is even in the military, probably some high school
ROTC HACK!

Patriotism issues aside, any discount any establishment gives is up to
the discretion of the establishment's management. We're talking about
a hamburger here. You were not refused service, you were refused a
discount, there is a difference.

Here is Burger King's Website, their official policy on military
discounts can be found by typing "military discount" into the search
window and clicking "Go"

If what you're saying is accurate (the only reason I put that
disclaimer in is that I've read through a lot of "I was discriminated
against" complaints that I don't believe and now I'm wary of the
entire genre), the manager (and the location) acted reprehensibly.

As far as patriotism goes, though, you seem to have a limited idea of
what counts. Even if there were only one way to be a patriot, it's
not her responsibility to think people in the military are awesome.
It's merely her job to serve you.

While I do not agree with the manager's actions - just like I think
it's a crock that pharmacists can refuse to fill certain
prescriptions- it is her job after all, to make you a burger, uniform
or no. Neither to do I agree with your attitude. Patriotism means
different things to everyone and it is not your job to decide whether
or not someone is patriotic enough to suit you.

If this is really true, she needs to be fired.

I am sorry you were treated that way, and thank you for your service.