Refund the Money You Stole From Me, VistaPrint!

Contact the AG's office in your state as well as theirs and reference
this site. I'm about to do that soon.

I too dealt with these folks, good luck getting anything from them
unless you enjoy speaking to outsourced employees with no power to do
squat.

Best bet is to let your bank or credit card company work it for you.

I agree with everyone else, you obviously checked something or didn't
uncheck it and signed up for this service.

This is just another reason to monitor your bank accounts.

to be able to go MONTHS without looking at your bank statement.

Wish I had money like that.

There really is not much to say that has not already been said. You
clicked on the box, and so they charged you. By clicking on the box
you agreed to the terms. As for your bank account....even if you do
not balance your checkbook ( I hardly do anymore) MOST banks offer
some sort of online statement. I check mine AT LEAST once a week if
not more to make sure everything is right. The fact that a $15.00
charge spun your account so out of control, is absolutely ridiculous.
I would take a class at your local C.C. on money management or
something similar....

You can't really expect them to refund EVERY month's worth of
fees/charges because you weren't looking over your monthly bank
statement. I also can see that maybe you didn't check a box, but that
a box was checked automatically and you failed to uncheck it. Sneaky,
I know. Just shows that we have to be careful when filling out online
forms.

I'd be ashamed to write a letter like this. You don't look at your
bank account for three months. Then $14.95 per month causes almost
$500 in overdraft fees?

You don't deserve a bank account. Pay all your bills by money order.

This letter is poorly written. It is very hard to follow. If the
extraneous and undeveloped details are removed, it seems to boils down
to:

"I placed an order, and in the process I authorized APL to charge my
checking account. I further checked a box that enrolled me in a
discount club with a monthly fee".

OK. So nothing was stolen from you. You were very fortunate that
your bank reversed the fees that they did. You should be very
greatful for anything further APL does for you. Yes, fees that come
in after something is cancelled should be removed. However, the rest
of the monthly APL charges sound valid.

In the future, you may not want to make nasty allegations against a
company from which you seek customer service.

I agree with the rest of the posters. They did not steal your money,
you checked a box allowing them to take out the monthly charge. You
are very lucky your bank worked with you. I would chalk this up to a
lesson learned and read what you agree to when purchasing things.

If nothing else this serves as a great reminder to balance one's
checking account each month. Better yet, with today's technology and
the fact that the vast majority of all banks have online service, a
person should look at their checking / charge accounts each and every
week and a minimum so you can "nip" any problem "in the bud".

I agree with Marge. My kids have ordered from VistaPrint using my
credit card, and I've never had a problem. Of course, they know
enough not to check any extra boxes.

What I don't understand is why it took you so long to discover the
withdrawals and the bank fees. Doesn't anyone balance their
checkbooks anymore? You need to be more responsible.

Nope, sorry. Your fault. I order from VistaPrint all the time and I
have never had any unauthorized charges.You must have clicked on the
offer that comes up after you submit an order. It offers discounts if
you join the club and $10 cash back on your order. You obviously saw
that and clicked away without bothering to read the rest that tells
you if you join you'll be charge $14.95. It's also not VistaPrint's
fault that you can't be bothered to check your account balance until
you start bouncing checks. You don't deserve anything back from
VistaPrint. It's not their fault you clicked without reading all the
info first.