Last Ford I Will Ever Purchase

First the independent company will find a problem with your tires,
they want to sell you new ones. Second the tire company does not know
Fords warranty. Third the tire company wants you to haggle with Ford
so they will not have to replace the tires. Fourth I find it hard to
believe three tires have seperated belts. Even the cheapest tires
going do not have that high of a failure rate. Finally the original
Ford/Firestone recall was pure bs. Total driver neglegance.

The tires were manufactured in China and contain lead. Don't lick
them. You'll die.

This is the reason that people no longer want to purchase American
brand "assembled" vehicles any more... because they do not stand by
their warrenty's.

What cost would it be to them to replace these tires under the bumper
to bumper warrenty? Monetarily next to nothing but it will cost them a
customer which should be more important!

I have an Impala and my knobs on the radio were loose...took it right
into a Chevy dealer and they installed a whole new radio/CD player
because they could not just fix the knobs. No cost to me at all
because it fell under my warrenty.

I am a diehard Ford fan (guess its all that "hayseededness!") I've had
4 Fords since I started driving (2 Mustangs and 2 trucks) and they are
FAR less problems than the Chrysler products my hubby insists on
buying.

But I've also been to EVERY Ford Dealership in a 4 county radius of my
home and you'd be amazed at the difference in the service from shop to
shop. 2 have GREAT sales staffs and terrible service departments. 3
have awful sales and great service and one I won't touch at all
because EVERYTHING they do seems to cost twice as much as the others.
It's amazing that there is such a wide variance and its essentially
the same cars on every lot!

So what do I do? I bought my cars at the dealerships I liked and had
them serviced at the dealerships that had good service. Ford's
warranty is a National database, so no matter where you take it to get
serviced, they can pull up your car's history by it's VIN. There is
nothing that obligates you to tolerate bad service just because you
got your car there.

Another thing I found that helped was getting in contact with my
salesman or the sales manager if they still won't work it out. The
sales people WANT to see you come back. If the service dept. is
screwing that up for them, they need to know about it.

Don't write off Ford yet, you just might not have gotten the right car
for you, but the isuse with the tires should definitely be addressed.
Please let us know what the outcome is.

Thanks for the imput and enthusiasm.
I will keep you posted.

Many thanks,
lynn

Lynn,

I can understand your frustration with the situation and I agree that
Ford should try to help facilitate it to a reasonable conclusion.

However, American made products are not bad. You can get bad products
from any region on the globe. And while Ford is an American company,
Conti is not. Conti is a European company (German), and it is they
who seem to have a problem based upon your description of the issue.
Conti tires are on many makes and models. Would you no longer buy a
Toyota if conti tires were on some of their cars?

Again, I completely sympathize with you and hope that one or both of
them work to make it right for you.

Best of luck,
Chris

I was under the impression that tires are warrantied by the tire
manufacturer and not the car maker or dealer. I recently purchased a
new vehicle, and it was made crystal clear to me that any issue with
the tires should be taken up with the manufacturer of the tires. My
warranty for my car and for the tires are handled on two seperate
contracts.

I agree, though, if they are listed in the recall, and there's nothing
about the suspension, shocks, alignment etc that may be causing this
seperation pocess, the tire company should replace the tires.

Have your specific tires been recalled? You posted a link about
recalled tires in your letter, but you didn't say if your tires have
been recalled.

I agree with what he (Bill) said. Take it back with the tire
specialist's report. Good luck.

Lynn B.,
Sorry to hear about your problem.
If it were me I'd take it back to the dealership with what your Tire
and Front End Specialist found in writing and plan not to leave until
the issue is addresed.
Good luck and let us know how the whole issue shakes out.
BillR.