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Betrayed by Menards

Posted Mon November 19, 2007 12:00 pm, by A D. written to Menard, Inc.

Write a Letter to this Company


To Whom It May Concern:

My name is Andrew. I am a Sergeant in The ARMY National Guard. After returning from a 16-month deployment in Iraq I was informed that Menards offered a 10% military discount. I am usually in Menards about 3-5 times a week getting supplies for my various projects. There have been quite a few weekends I'd be in 5-6 times.

After finding-out about the discount I exclusively patronized Menards for all of my home improvement needs. I thought it great that a company would be so patriotic by offering our armed services a small token of their appreciation for the sacrifices that we have made to defend freedoms (often taken for granted) in this great nation. My enthusiasm regarding your discount encouraged me to share this with my fellow soldiers at the National Guard armory. As a result of my word-of-mouth advertisements, and my expertise with my 100+ residence to remodel, along with a rental property, I feel that your company has benefited greatly from me, and my words of sponsorship. Even everyone in my family knows the perfect gift to giveMenards gift cards.

My wife and I often joke that our house should be a Menards advertisement because everything remodeled in it has been from Menards. People don't even have to ask where I got my supplies. I was happy to go to just one store that took great care of me. I would drive past Lowes, and Home Depotknowing I was shopping for more than a bargain I was shopping to support a company that supports the troops.

Recently, I have found the discount offered to Veterans has disappeared. When I asked why I never received a response. I am very disappointed that a store that once valued my fellow soldiers and all our sacrifices no longer offers a discountwith no reason why. "It will still be offered on Memorial Day & Veterans Day." Was what I was told by many managersand I accepted that.

Therefore, this last Veteran's Day I went to get my discount.

I had received a Lowes flier exclaiming a 10% discount for soldiers with valid military ID. With my wish list in hand, and my hopes high for the projects I would be soon completing I went to Menards.

And so, my complaint begins . . . 11/11/07 V-Day, upon checking-out of your store in Marion I requested my discount. "We no longer offer it." said the cashier. "But it's Veteran's Day, and besides, you honor your competitor's discounts!" I responded. A manager then proceeded to call and confirm this. The manager gave me the discount, and reminded me that it would end Monday night.

Therefore, on Monday my wife and I went to the Menards Cedar Rapids South store at 2800 Wiley Blvd. SW Cedar Rapids, IA 52404. After spending nearly ninety minutes gathering supplies we found ourselves in the check-out lane facing the same problem we had in Marion. The same words were exchanged and a manager was again called. Unfortunately this time we found ourselves faced with an incorrigible manager who refused to even hear us out. We requested that he call to confirm this with the store in Marion, or to call Lowes directly. "NO! NO! NO! I'm not going to do that!" was all he could say. After his rude approach to the situation we asked to speak to his manager.

Ironically we stood in view of a banner that read something to the tune of best price guaranteeWe match our competitor's (Beat it by 11%). Both of us thought that a person with such little interpersonal skills could not possibly be this far up on the totem pole. He assured us that there was no one above him. My wife then asked, "Surely you must have a corporate/district phone number I can call." He insisted that no he was all there was. My wife proceeded to inquire if he then was the owner. And he informed us that he was not. When I informed him I was not satisfied, he push our cart aside, and said "Fine go to the competitorHave a nice day." All stated in a mocking tune.

This incident bothered me enormously. And, I went clear across town, to the Marion store. I was cheerfully given the discountand was even thanked for my service.

I feel betrayed by a store that I spent so much time and money at. As I explained the series of events that transpired to my fellow soldiers this last drill-weekend; a lot of disbelief and anger was shared with my troops. Several people suggested that I start a petition by the military to boycott that Westside Menards location. That incident left a bitter taste in my mouth, and I will not ever go to that location again. No longer do I pass Home Depot and Lowes on my way to Menards. If I find myself at Menards it will only be for some absolute necessity.

Please resolve my grievance,

Andrew

Resolve my grievance.

Match competitors price

Reinstate discount


Reply



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by Maximo Posted Sat March 5, 2011 @ 4:12 PM

Andrew, I had nearly the identical experience at the Menards in North
Platte NE. I also gave all my contractor money to Menards when they
offered a small military discount. It was important to me and my
fellow vet buddies. Several who are also contractors.

Now we take our business to Home Depot who happily give us 10%.

Andrew, you did a fine job of explaining how we feel too. Wheni think
of my buddies who didn't come home, I have absolutely no problem
driving past Menards and encouraging everyone I know to shop at Home
Depot.

Andrew, I wonder how much more money they'll make losing thousands of
veteran patrons and others who understand what freedom costs....and
it's a hell of a lot more than 10% Menards!

Reply
by karavm Posted Mon August 23, 2010 @ 8:08 PM



I am not mad that they don't give a discount, but I am frustrated
that
some Menards do offer the discount and the ones that don't are rude
when you ask.

My mother lives in Sioux City, IA and receives the 10% military
discount at Menards every time she makes a purchase. When she visits
me in Ankeny, IA and she tries to use her military discount, she is
rudely told that they no longer offer the discount. Why does Sioux
City, IA offer her the discount (they scan a bar code in the back of
their cash register book labeled "Lowes 10% military discount") but
Ankeny, IA refuses? I have recently gone to the Ankeny, IA Menards in
uniform, and I was given the discount, but this weekend I went with
my
mother and we were told "we don't give military a discount".


Reply

by duttycallsme Posted Fri November 23, 2007 @ 6:10 PM

I really need to know why, if the manager at one store told you that
this discount would be ending Monday, why would you go to another
Menards and try to obtain it? Did you think he was lying?
You alone put this problem in motion.

The only request I can validate is the one to reinstate the discount.



Reply

by Rhet Canter Posted Tue November 20, 2007 @ 4:33 PM

Boycotting would bring you down to his level. Now why would you want
to do that? It would only make things worse. You made your point.
I'm sure he feels like an ass. You don't need to be one too! You
ended up getting your discount at the other location and that's what
you were after. There are some very unhappy people in this world
unfortunately, and it has nothing to do with you. It just gets taken
out on you, so don't take it personally.

BTW........great letter. Very upbeat, positive, and nice. Thanks!

Reply
by DSG12 Posted Tue November 20, 2007 @ 3:05 PM

I'm probably going to catch hell for this from at least someone, but
here goes anyways...

First, both of my grandfathers fought in World War II, so I have
nothing but respect for the men and women who serve in our military.

I am also a "uniformed" worker- a paramedic. I remember going to grab
lunch at Chick-Fil-A here in town one day, while in uniform. When I
ordered my usual, it came out to be like $2 instead of the normal $6
or so. Apparently, they give a "police/fire/EMS" discount. I had no
idea. I didn't go there looking for a "discounted lunch," they just
did it. I thought that was pretty cool.

It's hard to give everyone who "deserves" it a discount on everything.
Firefighters, paramedics, and cops risk their lives everyday for
complete strangers. Nurses take care of people who are at death's
doorstep. Teachers help shape young people into the future of our
world. Somewhere there's a single mom working 3 jobs to support her
kids. All these people may "deserve" discounts, but I don't think
anyone has the "right" to go around "demanding" them.

If companies want to give discounts to certain groups of people, let
them. If not, oh well...

Reply

An excellent point by freeby4me Thu November 22, 2007 @ 8:26 AM

by Queen Green Posted Tue November 20, 2007 @ 1:34 PM

First, God bless you for your service, this country owes you, your
family, and all soldiers a debt that we will never be able to repay.
If the store had never had a discount that would have been one thing,
but the fact that they had a military discount, and did away with it
is wrong.

Reply


This argument by Moldy Cheese Tue November 20, 2007 @ 2:20 PM

For the most part by T. C. Wed November 21, 2007 @ 12:03 AM


I understant what you are saying, but what I meant was.. by Queen Green Wed November 21, 2007 @ 4:27 PM


Oops, "Understand!" by Queen Green Wed November 21, 2007 @ 6:50 PM


We'll probably be in Iraq for several more years by Oyster dressing Sun November 25, 2007 @ 9:30 PM


Wubya's out in 2008! I think we'll be exiting soon after that. by Queen Green Mon November 26, 2007 @ 8:10 PM


by MA Loper Posted Tue November 20, 2007 @ 12:23 PM

Main Entry: incorrigible
Pronunciation: \(ˌ)in-ˈkȯr-ə-jə-bəl,
-ˈkr-\
Function: adjective
Etymology: Middle English, from Late Latin incorrigibilis, from Latin
in- + corrigere to correct more at correct
Date: 14th century
: incapable of being corrected or amended: as a (1): not reformable :
depraved (2): delinquent b: not manageable : unruly c: unalterable

Now, as you can see, I don't think you seriously meant to imply that
the manager was a degenerate lowlife, incapable of mending his errant
ways. Inveterate, possibly. Inflexible, definitely. But not so much
incorrigible.

Which brings me to the "rest" of your complaint.

So basically, you are telling us that your trumped your militaty
service on Veteran's day to get a discount and then deliberately went
to another store to do it again because the first manager told you it
was "just this once."

And you're disgusted with Menard's again because????

Please understand that 10% is paltry at best and you degrade and
devalue yourself to accept such a joke of a discount as a "thank you"
for serving your country. The fact that you argued the point only
served to make a bad situation worse.

Reply


Went to another store by Moldy Cheese Tue November 20, 2007 @ 2:54 PM

2b by T. C. Wed November 21, 2007 @ 12:08 AM
by Matt Rodman Posted Tue November 20, 2007 @ 12:20 PM

Blame the people who took advantage of this deal.

I USED to work at Sears and we had diffrent discount days. One day a
month was senior day. Many seniors came in and bought. Also they
brought in their families and friends and bouht things for them. Plus
if there was a line, the senior would "purchase" the item for the
person or people behind them. The store I worked at had to get rid of
the discount becausde of the people who took advantage of it.

I guess the same goes for the millitary discount
It just takes a few greedy people to ruin it for everyone.

Reply
by Angelic Princess:) Posted Tue November 20, 2007 @ 12:04 PM

What the hell is with the military discounts now-a-days?? I think they
should do away with that discount. I'm sick of reading letters about
"they didn't give me a discount and I'm in the military wehhhhhh
wehhhhhhhhhhh"

Reply

ok by Sarah Saint Wed November 21, 2007 @ 3:36 PM


. by swiss cheese please Thu November 22, 2007 @ 12:10 AM

No by Sarah Saint Mon November 26, 2007 @ 9:20 AM


by RowdyRetailer Posted Tue November 20, 2007 @ 11:41 AM

I get 10% discount ads and coupons from home depot all the time. It
doesnt matter whether you are a veteran or not, everyone gets a
discount.

Reply

by mary jo Posted Tue November 20, 2007 @ 9:28 AM

This seems to be a big to do over nothing. 10% barely covers taxes. So
I am guessing this is over principle.

Do yourself a favor. If you can get stuff cheaper somewhere else..GO
THERE. It never ceases to amaze me the amount of people who go to a
store and insist they match the price of another store instead of just
going where it is cheaper in the first place.

So they no longer offer the discount. Such is life. Cant you just be
thankfull they had it in the first place and you got to take advantage
of it as long as you did?

I am wondering what the point in going to different stores was. Thats
a bit strange. With the gas prices as high as they are, and your
insistance in saving money, one would think you would go to one store
and get everything you need at one time instead of driving all over
town multiple times.

Reply


Good thoughts, MJ! by RedheadwGlasses Tue November 20, 2007 @ 12:14 PM


What about the PX? by BarbaraT Tue November 20, 2007 @ 8:36 PM


Perfect idea! by mary jo Wed November 21, 2007 @ 11:27 AM


Simple..... by swiss cheese please Thu November 22, 2007 @ 12:07 AM

principle by T. C. Wed November 21, 2007 @ 12:11 AM


Nope by mary jo Wed November 21, 2007 @ 11:26 AM

wrong by T. C. Wed November 21, 2007 @ 10:07 PM

by Harleycat Posted Tue November 20, 2007 @ 8:08 AM

You know, you almost had me until I got to the end of your letter.
You had one problem, with one manager at one store and now you will
only patronize them if it is absolutely necessary. That's just wrong!
How much money have you saved by going to them when they were
offering the discount? This is how you pay that back.

It's nice that stores offer the discount since they do not have to.
Since they don't have to, they can withdraw it at anytime. As Redhead
said, many stores took it away because people were abusing it. They
think that because their second cousin on their father's side is in
the military, they are entitled to the discount to.

Thank you for your service from the wife and daughter of veterans.

Reply


by Gino Posted Tue November 20, 2007 @ 2:33 AM

First and above all, My Thanks for your service to our country.

There have been many letters concerning discounts being taken away in
the past. As private owned businesses, they have the right to make
these business decisions for any number of reasons.

Any discount is given at the discretion of the company. Them taking
the discount away does not equal "anti military" sentiments or being
"unpatriotic".

Our own government curtailed greatly the GI benefit that once paid for
the education of returning soldiers. There's an article this week in
Newsweek about this issue.

http://www.newsweek.com/id/70996

It may be apples vs oranges, but by extension, does this mean our
government is not "patriotic"?

I do understand there's a percieved loss that must be difficult to
come to terms with. Their price match policy is seperate from this
discount issue. At any rate, I hope they find a way to respond and
explain their policy in a way that makes it easier to accept.

Reply

by American Cheese Posted Mon November 19, 2007 @ 10:17 PM

The low-price guarantee is to beat the competition by 11%, not to
match their price OR their discounts. If you are saying you should
have been eligible for the Lowes military discount at Menards, that is
not true. This statement "you honor your competitor's discounts!" is
not the case, Menards does NOT match the competitions discounts. They
say they will match special offers, if the customer qualifies in both
stores. If Menards no longer has a military discount, you don't
qualify.

If Menards beats the competition's advertised price by 11%, that
discount is better than the 10% discount anyway. Or why not just go
to Lowes?

This complaint seems to be about... military discounts. We are
hearing a lot of complaints about these. Menards has no statement on
their website about them. But, if both stores told you "we don't do
that anymore," it seems like they don't do that anymore. That is
consistent.

Menards maintains a good website, with a customer service email
function. Maybe they can explain why the discount was eliminated. I
have a question though. Does it matter why it was eliminated?

Reply

by RedheadwGlasses Posted Mon November 19, 2007 @ 10:42 PM

...Menards stores stopped allowing the 10% military discount after too
many people demanded the discount when they weren't actually entitled
to it (such as spouses without the actual military member with them,
etc.). It's just a theory, based mostly on letters to this website
(such as, the wife who complained that she should get a military
discount at the restaurant because her husband is active duty, even
though he wasn't with her at the time).

Reply

Menards is not consistent with discount. by karavm Mon August 23, 2010 @ 8:07 PM




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