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Pumped more than I asked for

Posted Sat December 1, 2007 3:52 pm, by Emanuel L. written to ExxonMobil Corporation

Write a Letter to this Company

I had an experience today at the Exxon station at the corner of RT 37 and West End Avenue in Toms River NJ. The Dealer # was 4759650 according to the receipt and my INV# was NVM4687.

I went to this station and asked for $30.00 in regular gas and gave my SpeedPass to the pump attendant. He confirmed with me the amount and swiped my SpeedPass then he went away.

When he came back he went to the pump, came back to me and said "You said thirty. I'm sorry it went over is it a problem?"

I told him it that I had only asked for $30.00 and I did not authorize any amount over it. He told me that he could not do anything about it.

I want a refund of $4.85 applied to my ExxonMobile account that my SpeedPass is attached to. If I had been paying in cash I would not have been responsible for the pump attendants mistake and I feel it is not my responsibility now.


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by MannyL Posted Wed February 27, 2008 @ 1:09 PM

I received a call today from Exxon customer relations.

I received more than I was expecting with this outcome.

I was hoping for acknowledgment that what happened shouldn't and that
the employees would be instructed to pay more attention to what they
are doing.

Based on the conversation I had that had occurred and I am being
compensated for my troubles.

by eckounlmted609 Posted Thu January 3, 2008 @ 7:24 PM

i have to ask if this is a joke? because seriously its not even $5. I
could see if it was like $10 . And you got & used the gas !


Re: Gas by Lorren Sat January 5, 2008 @ 9:24 PM
by Melissa Montoya71503@yahoo.com Posted Thu December 27, 2007 @ 11:55 PM

Yes it is their fault and I can't believe he couldn't refund you your
money, but it is $4.XX and you got the gas. I would chalk this one up
and be done with it. I know for me the time spent trying to get $4.XX
back would not be worth it.


by Mrs. L. Posted Thu December 27, 2007 @ 10:33 AM

People working at a gas station make like $6-$7 an hour. They work
long hours, hard shifts, and they have endless responsibilties to
attend to. EX: stocking shelves, inventory, cig. counts, stocking
coolers, ringing customers, authorizing pumps, and dealing with irrate
customers.... If this was a problem for you, pay with a card at the
pump. Then pump what you want, and the attendent won't even be
involved in the transaction. You won't even ned to go inside the

Maybe this will help in the future.


but by Nate269 Thu December 27, 2007 @ 7:28 PM

NJ doesn't allow self-service filling... by Drew Tipton Fri December 28, 2007 @ 1:11 PM

So, just because the employee is low-paid by Jugi Tue January 1, 2008 @ 6:46 PM

Wrong by Cee Dub Sat January 5, 2008 @ 3:03 PM

by Nate269 Posted Tue December 25, 2007 @ 1:29 PM

You're right, it's his mistake.
If you tell him 30.00, he shouldn't charge you for more. Thats the
amount you authorized!

The station should hire attendants that are competent at working the
pump. If there was a manager around, which the would have to have been
at some time, they should be able to adjust the charge.

by Ruffino Posted Tue December 11, 2007 @ 4:52 PM

You've got to be kidding. Give them back the $4.85 in gas and perhaps
you will get your refund. Look at it this way: if that is the worst
thing that happened to you that day, it was a pretty good day!


Re: Pumped more than I asked for by dulynoted Thu December 6, 2007 @ 4:39 PM

Speedpass is the reason... by Harleycat Fri December 7, 2007 @ 5:10 PM

by The New and Improved Brenda Posted Sat December 8, 2007 @ 9:55 AM

If you called Speedpass to get a refund, why would they believe you?
As far as they know the guy could just be some guy who wants free gas.
Do they just believe everyone that calls them?

There really should be some kind of link between the stores and
Speedpass so if something happens like this the attendant can call and
verify that yes, they did pump more than he wants or charge too much
or whatever the problem is. Alternatively they should have some way to
refund Speedpass users through the register. When a mistake is made by
the store a customer really shouldn't have to fix it them self.

I have a Speedpass but I haven't used it in forever and I've only used
it a few times because it's linked to my Mobil card and Mobil is soooo
expensive. It sounds like it can be a big hassle though.


by donno Posted Sat December 8, 2007 @ 9:17 PM

I agree with your thoughts, but notice that Manny never came back to
respond to questions as to if he called SpeedPass. He didn't respond
even before he left the last time.

My guess is he either got his refund, or he was embarrased he had
screwed this tale of woe up so badly he crept away. He probably
called (why wouldn't he?), got his refund, and said screw the people
at PFB. That's fine - his story was odd right from the get go. He
essentially left with what he paid for, and to make such a big deal
out of this was over the top from the start. Especially given the
hidden details that dribbled out in some of his replies. He was
offered multiple solutions right on the spot to leave with more than
he paid for, but he conveniently left that out of his original

He cast aspersions upon this establishment, and it isn't right to just
leave this slop here and walk away.

As you say, it would be nice if this could be corrected on the spot.


I don't think it by The New and Improved Brenda Sat December 8, 2007 @ 10:45 PM
by April Smith Posted Sat December 8, 2007 @ 9:20 PM

is going to have to use some common sense. i highly doubt he is lying
in order to steal less than $5 in gas


April by The New and Improved Brenda Sat December 8, 2007 @ 10:25 PM

by Harleycat Posted Sun December 9, 2007 @ 8:29 AM

that's it's not usually much of an issue is that most states allow
self service and that's how the Speedpass is usually used. It even
shows that in their advertisements.


But by The New and Improved Brenda Sun December 9, 2007 @ 1:13 PM

by Adam D Posted Thu December 6, 2007 @ 4:34 PM

It's people like you that are part of the problem and not part of the


This post was meant for Brit...n/t by Adam D Mon December 17, 2007 @ 9:23 AM
by brit62 Posted Thu December 6, 2007 @ 4:15 PM

I don't care if it was 10 cents over what you had asked for...gas is
more expensive than ever and it is not coming down in price any time
soon...so paying any amount over the due amount is abominable!

This is not the same as paying 'over' for anything else by 'mistake'
this is so much more, when paying for gas.
It doesn't matter whether you filled up in NJ, PA or any other
lower-priced gas states.One should not pay one cent over than the
price you agreed to pay at the pump that stated the price.


Did you even read the post? by Harleycat Fri December 7, 2007 @ 8:29 AM

Sigh by donno Fri December 7, 2007 @ 1:58 PM

Yes, it is.. by Harleycat Fri December 7, 2007 @ 5:08 PM

by Andrew 1 Posted Thu December 6, 2007 @ 8:36 AM

It's good you put the name and location of this gas station in your
letter. If it's a scam, as some have suggested, then perhaps someone
else will see it here.
I once had an attendant put six gallons into a five gallon
If you ask for thirty dollars worth, that's what you should get. No
questions. If the attendant offers you a solution you don't like,
there's no reason for you to accept it. I would contest the charge on
my credit card, and tell them why. It would be good if you got
something in writing from the attendant to back it up...if you could.


The OP states in one of his replies he was told by the attendant to call SpeedPass to get the $4.85 refund by donno Thu December 6, 2007 @ 2:34 PM

Tell me you believe... by Andrew 1 Sat December 8, 2007 @ 1:00 PM
by justforlaughs Posted Thu December 6, 2007 @ 8:28 AM

That's why I always pay with cash at the gas station. In oregon we
can't pump our own gas either, however, it has happened that the guy
put more gas that I needed. Not only did I not have money to pay for
the extra gas at that moment, but I didn't pay him, because it's
something I didn't ask for.

by JonathanL Posted Thu December 6, 2007 @ 12:28 AM

Yes, he will use the extra gas eventually and the $4.85-interest-free
loan to ExxonMobil probably will not break him. No, it is not a lot
of money (although I don't see anyone below offering to send him $4.85
to prove the point).

So what? It is his decision how much gas to purchase. If he wants to
buy $30 worth and have to fill up again a little sooner, that is his
decision to make. The attendant filled his order wrong and the excess
should be free as a matter of good customer service. I am willing to
believe the attendant may not have been given the tools to correct the
problem immediately by issuing a refund, either in credit or cash.
However, that is management's problem, not the customer's. Either the
station owner or ExxonMobil should make the situation right -- and,
for that matter, throw in something extra for the customer's trouble.


If you read the posts, all of them, the attendant offered this solution by donno Thu December 6, 2007 @ 2:26 AM

Plus, by SiouxFan Thu December 6, 2007 @ 11:31 AM

That's... by Andrew 1 Thu December 6, 2007 @ 2:19 PM

by Rhet Canter Posted Wed December 5, 2007 @ 4:05 PM

You're eventually going to need the additional gas. And obviously
your tank wasn't full, so what's the big deal, regardless of the
dollar amount. Again, you'll need the gas eventually. This is s
frickin stupid letter dude!


by SouthernBreeze Posted Wed December 5, 2007 @ 9:49 AM

It's amazing the thing you can learn here. I honestly had no idea that
you couldn't pump your own gas in NJ.

Okay, here's my two cents. I know that less than $5.00 may not seem
like a lot, but I know there have been more than a few times I
couldn't have gone a dollar over the amount. Right now, I literally
search for loose change under my bed, pockets, and the floor of my car
for gas money. I didn't qualify for any grants this semster and my
loans only covered housing and books. I know that's not the situation
here, but I can't help but be sympathetic because of that.

The attendant probably honestly made a mistake, but I know that I
probably would have been annoyed if it happened to me.


Oregon too.. by Harleycat Wed December 5, 2007 @ 10:57 AM

He originally stated he was after the principAL by donno Wed December 5, 2007 @ 12:16 PM

Yeah by SouthernBreeze Wed December 5, 2007 @ 2:08 PM
by a_simple_girl Posted Wed December 5, 2007 @ 12:24 AM

I completely agree with the OP. If $30.00 is all he asked for, then
that's all they should of pumped.
Some people are on a tight budget, especially around the holiday
season. $4.85 may not seem like a lot to some people, but to others it
actually is.


I agree by Richard S. Wed December 5, 2007 @ 9:27 AM

Paying a premium? by Harleycat Wed December 5, 2007 @ 10:56 AM

Higher in NY, higher in DE, higher in PA. by donno Wed December 5, 2007 @ 1:02 PM

NJ drivers DO NOT pay a premium, they pay LESS by donno Wed December 5, 2007 @ 11:24 AM

by Ayo Posted Tue December 4, 2007 @ 7:20 PM

Hello TRNJ. I enjoy visiting from Philly for the cheap gas and cheaper
wine. I cannot agree with one of the responants that the $4.85 is the
price we sometimes pay for the convenience of getting our gas pumped
for us. If it's mandatory in Jersey then it's not a "convenience" I
can control; and quite frankly, in Philly I don't have to wait for the
attendant. I put the thingy in the tank, click the hold down jigger
and get back into my car.

More importantly, I just bought a house which has brought new meaning
to "living paycheck to paycheck"! That overage of gas breaks my
budgets, causing me to get an overdraft of $30 thereby costing me
twice as much for gas. So that 2.88 per gallon of gas has now gone to
5.76 a gallon (where am I, London?!?!)


At least you get to pay by the gallon by Get well soon, Dad Wed December 5, 2007 @ 9:16 AM

Yikes! Canada's cheap! by Andrew 1 Tue December 11, 2007 @ 9:52 AM

by donno Posted Tue December 4, 2007 @ 6:17 PM

I'm from NJ. Imagine my surprise when I emigrated following
graduation from college to a self serve state. I have since lived
outside NJ the majority of my life, but I have gone back frequently to
visit. Did it take a bit of getting used to someone else pumping my
gas when I return? Yes. I still get out and open the flap, and
frequently put the handle back and put the cap back on.

I really don't see what all the hubbub is here. Look at all the
products we buy where you have to stand in line. If I want milk at my
local store, there is no self serve. I get in line. At some stores
they have self serve, and if I want to be unsociable and fast I go to
the self serve. Otherwise, I get in line. I am not demanding all
stores have self serve.

I now live NEAR NJ. What I find is that NJ has the lowest gas prices
in this area. This is because the taxes have been kept low. I could
care less that it takes me an extra 3 minutes to fill up, when I am
saving .20 a gallon. At 18 gallons, that is $3.60. That is an hourly
rate of 20x3.60, or $72. That, to me, is worth the wait.


Missing the point by Richard S. Wed December 5, 2007 @ 9:26 AM

Maybe a point that is in your head by donno Wed December 5, 2007 @ 11:45 AM

It's not just "lazy" people by RedheadwGlasses Wed December 5, 2007 @ 12:03 PM

Here too! by Harleycat Wed December 5, 2007 @ 12:55 PM

by Bill R Posted Tue December 4, 2007 @ 4:05 PM

I found a piece on this topic:



by donno Posted Tue December 4, 2007 @ 3:04 PM

"They told me to call SpeedPass to have it credited but could not give
me a ph#. I lost the # I had for SpeedPass. I did try calling
ExxonMobile (Citicards) because thats the card tied to my SpeedPass.

Citi could not help, but the telephone number for SpeedPass customer
service (which is where the attendant said to call) is on their
website. If you haven't called already, here it is:

"For other questions and comments, you may contact Speedpass Customer
Service by completing the form below or calling toll free
1-87-SPEEDPASS (1-877-733-3727)"


So what did SpeedPass have to say? by donno Wed December 5, 2007 @ 9:01 PM

I've got gas by sooman Wed December 12, 2007 @ 2:30 PM
by Chris Pattullo Posted Tue December 4, 2007 @ 2:48 PM

I tried getting through this mess, but have since given up. In one of
his responses, Manny said the operator asked if he could pump in the
$4.85 at no cost to him. But intelligent(?) Manny said 'No.' A
mistake was made, the operator offered to rectify it, but in his
infinite wisdom, Manny decided to make a big deal out of it! I think
he's a first-class trouble maker.


Incorrect Chris by MannyL Wed December 5, 2007 @ 9:43 AM

I read that you were told to call SpeedPass to get the credit applied by donno Wed December 5, 2007 @ 11:51 AM

I see now by donno Wed December 5, 2007 @ 12:12 PM
by Sean Noname Posted Tue December 4, 2007 @ 2:39 PM

I have to agree with the letter. Though not necessarily the way the
writer is going about trying to solve the issue.

If I say I'm going to pay for X dollars worth of something and you
agree to that, we pretty much have a contract. If you inadvertently
give me Y dollars worth of that product, and you cannot retrieve the
difference in the amount of product then that's your problem, not
mine. I agreed to pay you X dollars, not Y.


by RedheadwGlasses Posted Tue December 4, 2007 @ 2:02 PM

Someone below posted, what if the guy had only enough cash for the gas
he wanted, and no other form of payment on him? What would they do?
I'm curious.


Report him to the state for not paying by MA Loper Wed December 5, 2007 @ 2:13 PM

by Harleycat Posted Tue December 4, 2007 @ 10:12 AM

OK, curious myself, I looked this up. This law was put on the books
in 1949 when it was thought that having untrained individuals pumping
flamable liquids was dangerous.

The current govenor, Jon Corzine, tried to change the law recently and
allow self serve. This was met with more opposition than a proposed
1% rise in sales tax.

His reasoning was that it would lower the price of gas but many were
still concerned about the safety issue and that it would put thousands
out of work.


correct by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 11:20 AM

You are spoiled! by Chris M Tue December 4, 2007 @ 1:20 PM

Chris M by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 3:41 PM

I've decided by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 5:16 PM

Stupid law by Richard S. Tue December 4, 2007 @ 1:25 PM

I live in NJ and ... by ChrisMcD Tue December 4, 2007 @ 1:31 PM

Your lower gas prices are because of taxes by Sean Noname Tue December 4, 2007 @ 2:35 PM

Sean, by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 3:37 PM

Please, take the gas tax by RedheadwGlasses Tue December 4, 2007 @ 5:25 PM

Here are by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 5:49 PM

You're completely right by RedheadwGlasses Wed December 5, 2007 @ 7:42 AM

Richard by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 3:21 PM

Fifi by Richard S. Tue December 4, 2007 @ 4:27 PM

The fine by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 4:56 PM

Oh by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 5:02 PM

$500 fine by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 11:07 PM

by RowdyRetailer Posted Tue December 4, 2007 @ 9:53 AM

This is another appropriate place for me to say that Cash is King.


by MA Loper Posted Tue December 4, 2007 @ 9:24 AM

That the OP didn't pump this himself. NJ has a law that there is no
"Self-Service" gas. Everything is pumped by an attendant (don't ask
me why)

The OP had no control at all over this and as others have said, $1 or
$2, OK, I can see that happening accidentally. But you have to
seriously suffer a severe case of "Cranius Rectus" to go almost $5
over (unless, as others have suggested, the attendant was deliberately
trying to gouge.)

The thing that worries me is that it is relatively easy for a store to
write off that small an amount as an overage or as a customer
complaint, so who's to say that the attendant wasn't in the habit of
writing these off and pocketing the money for himself.

When you only make $6 an hour, an extra few bucks from every customer
can come in handy.


The Attendant.. by Harleycat Tue December 4, 2007 @ 10:05 AM

hmmm by U B Tue December 4, 2007 @ 11:25 AM

Again.. by Harleycat Tue December 4, 2007 @ 11:39 AM

My brother by MA Loper Tue December 4, 2007 @ 12:46 PM

Again again by U B Tue December 4, 2007 @ 7:28 PM

Explain this then. . . . by MA Loper Wed December 5, 2007 @ 1:56 PM

Agree with your math and logic. by donno Wed December 5, 2007 @ 1:15 PM

by RedheadwGlasses Posted Tue December 4, 2007 @ 8:25 AM

I have to say that I"ve changed my mind. If the attendant/gas station
aren't going to be responsible when they overpump (whether it's on
purpose or an accident doesn't really matter), then where is the
incentive to pay attention and pump correctly? The "shrug" type of
attitude the attendant seems to have had shows that it isn't a big
deal to him. And I agree with the poster one or two posts below me
who said that to let a pump go nearly $5 over is quite a decent amount
of time -- I don't know about you folks, but in Minnesota, there's a
sign at the pumps saying that state statute requires that the person
pumping gas be in close proximity to the the nozzle and pump, so as to
better supervise the process.

So I changed my mind: The station should eat the $5. Perhaps getting
his butt chewed out a couple of times will cause this attendant to be
more careful in the future.

I also think it's time for New Jersey to get with the program and let
people pump their own gas if they so choose.


Still Respectfully Disagree.. by Harleycat Tue December 4, 2007 @ 9:11 AM

I want you to DISrespectfully disagree by RedheadwGlasses Tue December 4, 2007 @ 12:16 PM

Biker Chicks Gone Wild! n/t by Harleycat Tue December 4, 2007 @ 1:07 PM

The station should eat the $5. Nope!!!! by Bill R Tue December 4, 2007 @ 9:19 AM

How? by U B Tue December 4, 2007 @ 11:16 AM

But.. by Harleycat Tue December 4, 2007 @ 11:37 AM

The point by U B Tue December 4, 2007 @ 7:21 PM

by Casmly Posted Tue December 4, 2007 @ 7:22 AM

On the one hand I agree that you shouldn't get something for nothing,
and gas is unique in that normally you'll need to fill up at least
weekly. So, most likely the OP will use the $4.85 in gas at some
point. HOWEVER, I just can't get on board with the fact that the
attendant "accidentally" went over by nearly $5. Either he was
completely not paying attention to the pump, or he entered the wrong
amount into a computer. Either way, it was the attendant's fault.
What also bothers me is the statement from some posters that "It's
only $5". The OP budgeted $30 for gas, no more no less. We have no
idea what his financial situation is, so we are not qualified to say
that he should just suck up the cost. What if the OP had written a
letter to his bank complaining of bounced checks or an overdrawn bank
account because of this incident? I'm able to leave at least a little
padding in my bank account, but some people aren't. What if that was
his last purchase prior to pay day and he cut it a little
close...Probably the OP is in neither of these situations, but we
don't know that. And neither did the attendant. A manager should
have been brought in to this situation so that they were aware of this
employees mistake. Most likely if anything could have been done to
rectify the situation they would know about it.


agree, especially with prices these days by dottiejean28 Tue December 4, 2007 @ 9:18 AM

Exactly my point! by Casmly Tue December 4, 2007 @ 1:35 PM

by Nicole F Posted Mon December 3, 2007 @ 11:48 PM

I agree with the OP. He couldn't pump his own gas because he can't. He
didn't ask for 34.85; he asked for 30. It's like the gas attendant
price gouged. What if this guy did this to every customer? "Oops,
sorry sir, I accidentally went over a dollar" "Ooops, I went over by
two dollars" etc. This can add up to a lot of money that customers did
not intend to pay.

I don't know why you guys aren't on the OP's side. I know it's just
five dollars, but what if the attendant at this gas station made a
regular habit of "accidentally" overpumping to score a few dollars. A
lot of people might not worry about one or two dollars; they think
it's just a mistake. How do we know that this is a way for the station
to scam more money?

I mean...it's hard to go over by five dollars on accident, in my
opinion, unless that pump is really fast. I just don't like the idea
of not being able to pump my own gas...


This is why by Angelic Princess:) Tue December 4, 2007 @ 10:52 AM

It is little more than a gallon and a half. by donno Wed December 5, 2007 @ 12:58 PM
by T. H.M. Posted Mon December 3, 2007 @ 8:57 PM

So I guess you're gonna have them take $4.85 worth of gas out of you
tank when they give you your credit, right?


Absolutley by MannyL Wed December 5, 2007 @ 3:18 PM

That's the stupidest thing I've ever heard... by T. H.M. Thu December 13, 2007 @ 6:18 PM

by donno Posted Mon December 3, 2007 @ 8:14 PM

give it back. Then it won't be your responsibility. This is a really
silly complaint. No, you didn't ask for it. But, you got it and
unless you are headed to the junkyard, you'll use it.

How far does $4.85 take you these days, 30 miles?


ummmmm by U B Mon December 3, 2007 @ 11:28 PM

by Ahsha Posted Mon December 3, 2007 @ 5:39 PM

"I was given the name of the manager
of the station but it's not worth my time to go back there again."
Then it is not worth taking the time to write and read all these
letters. It seems to have been an honest mistake. Let it go, drive a
few more miles before refueling and enjoy life. You could be using
this time with your family. Life is too short to worry about the small


by Bill R Posted Mon December 3, 2007 @ 3:44 PM

Emanuel L.,
This is the way I understand it.
You authorized a purchase of $30.00.
While pumping it yourself it did not stop at $30.00 and you got $4.85
that you did not authopize but did end up paying for.
My guess is the attendent did not put in the correct amount to begin
If all my assumptions are correct you paid for the gas, got the gas,
although it was more than what you approved, and probably won't be
getting a refund.
Stop back and let us know how it all shakes out.


There is a good point here. by Jeffrey Mon December 3, 2007 @ 4:16 PM

return the gas to them by Bill R Mon December 3, 2007 @ 4:41 PM

try again... by P A Mon December 3, 2007 @ 5:41 PM

Interstate 70 does not go through Nebraska. by Bill R Mon December 3, 2007 @ 5:58 PM

Interstate 80 by RedheadwGlasses Mon December 3, 2007 @ 7:51 PM

Every road in Nebraska by Peregrina Mon December 3, 2007 @ 10:39 PM

by Get well soon, Dad Posted Mon December 3, 2007 @ 2:22 PM

I live in Toronto where it gets really cold this time of year. I
always pump my own gas, this way if I go over then oops, silly me.
Really what would you have done if you had pumped it yourself and you
went over? I think that you would still be asking for a refund on the
overage amount.
Just be glad there are gas stations that still serve you, I can think
of one station in Toronto. Not one company, but one individual


Pumped it myself. by MannyL Mon December 3, 2007 @ 2:42 PM

In my state it is by Bobosgirl Mon December 3, 2007 @ 10:53 PM

Only one way by Get well soon, Dad Wed December 5, 2007 @ 8:45 AM

by Adam D Posted Mon December 3, 2007 @ 2:13 PM

Seriously, grow up and get over yourself and stop crying about
something so stupid.


Thanks for the constructive critisam by MannyL Mon December 3, 2007 @ 2:18 PM

by RedheadwGlasses Posted Mon December 3, 2007 @ 12:08 PM

I agree with HarleyCat on this one. Yes, he made a mistake, but it
wasn't even $5. Suck it up, enjoy driving around an extra day or two
without having to get gas again.


What if I couldn't afford it by MannyL Mon December 3, 2007 @ 2:08 PM

I can understand that point by Melissa Savelloni Mon December 3, 2007 @ 2:14 PM

Well, if you could get something for free, why not complain? by donno Mon December 3, 2007 @ 9:51 PM

If you couldn't afford it then.... by Adam D Mon December 3, 2007 @ 4:18 PM

Then.. by Harleycat Mon December 3, 2007 @ 5:03 PM
by dottiejean28 Posted Mon December 3, 2007 @ 11:03 AM

Hi Im writing under another handle (dottiejean28) Who is my wife. I
worked for years as a gas attendant while going to school. If it's
cash it should be the responsibility of the pumper and should come out
of his check. It's not a huge blunder, it's under five dollars and
it's an easy mistake to make on a busy day working overtime with six
hundred customers at once. I once overpumped a guy by twenty dollars.
He probably forgot to set the pump and then caught it too late. So I
doubt that he's a crook. But if it's a speedpass, then they should
credit you for the $4.85 since they gave it to you against your
wishes. Even if by accident. Well, that's what the place I worked
for would have done, it was a little mom and pop garage with a gas
island. Just call the 800 number and I'm sure that it's going to be
reconciled. Take care and tell me what happens.


They said they can't credit by MannyL Mon December 3, 2007 @ 2:12 PM

I wish Exxon by Chris Pattullo Tue December 4, 2007 @ 2:43 PM

So there you have it by SusanB Fri December 7, 2007 @ 6:25 PM

by dottiejean28 Posted Mon December 3, 2007 @ 10:46 AM

I am in COMPLETE agreement with you Manny. I would have asked for a
supervisor or write a letter like you did...actually was there a toll
free number you could have called? Thanks for the info on this service
station though! You can be sure I won't be filling up there.


Supervisor by MannyL Mon December 3, 2007 @ 2:18 PM

Why no Self Serve in NJ by Richard S. Mon December 3, 2007 @ 3:25 PM

Can you explain why NJ does not have self serve pumps? by Bill R Mon December 3, 2007 @ 4:56 PM

State Law.. by Harleycat Mon December 3, 2007 @ 4:57 PM

State Law by KevinG Mon December 3, 2007 @ 6:35 PM

People of NJ need to change the law by Richard S. Tue December 4, 2007 @ 10:53 AM

They tried.. by Harleycat Tue December 4, 2007 @ 12:57 PM

Here is an article about that by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 11:10 PM
by Richard S. Posted Mon December 3, 2007 @ 10:43 AM

Are the pumps in NJ set up for pre-pay? Here in Illinois some stations
make customers pre-pay an amount and when the amount is reached the
pump shuts off.


No.. by Harleycat Mon December 3, 2007 @ 11:21 AM

I travel up to NJ to visit my friend sometimes... by a_simple_girl Mon December 3, 2007 @ 11:32 AM

Prepaying.. by Harleycat Mon December 3, 2007 @ 1:22 PM

Prepaying by MannyL Mon December 3, 2007 @ 2:21 PM

I've never.. by Harleycat Mon December 3, 2007 @ 5:05 PM

Ive had by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 4:02 PM

Regardless of Self Serve by Richard S. Mon December 3, 2007 @ 3:23 PM

Pump amounts by MannyL Tue December 4, 2007 @ 9:53 AM

But he offered by Chris Pattullo Tue December 4, 2007 @ 2:36 PM

by ~Fiナ-la-ネea~ Posted Mon December 3, 2007 @ 10:33 AM

That gas station charges $2.93 currently. The Exxon up at Hooper on
the West side of 37 is much less and more competitive in their
pricing, you could consider going there sometimes.

They are mostly Indian with accents but I don't know if that is why he
didn't or couldn't hear, or comprehendd what you asked. They are
making only minimum wage and it's gas you are going to eventually use
anyway. This may have even saved you a trip for it. It would be unfair
to have them take it out of pocket for the mistake. I personally
wouldn't sweat such a small amount. It's not as if they charged you
$25 or more extra. Then I could be inclined to agree with you on this.


* by ~Fiナ-la-ネea~ Mon December 3, 2007 @ 10:38 AM

. by Sarah Saint Mon December 3, 2007 @ 12:07 PM

No it's not by ~Fiナ-la-ネea~ Mon December 3, 2007 @ 2:51 PM

Well by Sarah Saint Mon December 3, 2007 @ 4:33 PM

Two Things.. by Harleycat Mon December 3, 2007 @ 5:23 PM

two things by Sarah Saint Tue December 4, 2007 @ 1:06 PM

I mirror Harley's point by ~Fiナ-la-ネea~ Mon December 3, 2007 @ 7:06 PM

Thanks Leanne.. by Harleycat Mon December 3, 2007 @ 9:08 PM

Deli by MannyL Tue December 4, 2007 @ 9:49 AM

I was with you...until by Chris Pattullo Tue December 4, 2007 @ 2:31 PM

Again please read by MannyL Wed December 5, 2007 @ 9:56 AM

are you serious? by ~Fiナ-la-ネea~ Tue December 4, 2007 @ 3:45 PM

He's losing all credibility.. by Harleycat Tue December 4, 2007 @ 5:04 PM

Re-Read what I wrote by MannyL Wed December 5, 2007 @ 9:54 AM

But it's not against your ethics.. by Harleycat Thu December 6, 2007 @ 9:22 AM

by Harleycat Posted Mon December 3, 2007 @ 9:16 AM

I'm going to go against the others. I think you are making a big deal
out of nothing. It's not like you're never going to need or use that
gas. The attendant made a mistake and mistakes happen. It's not like
he pumped your gas and spilled it and wanted you to pay for the
spilled amount.


How much would not bea big deal by MannyL Mon December 3, 2007 @ 2:57 PM

But The Point Is.. by Harleycat Mon December 3, 2007 @ 5:01 PM

I don't know... by Casmly Tue December 4, 2007 @ 7:06 AM

$5.00 by Harleycat Tue December 4, 2007 @ 8:06 AM

Pumping by MannyL Tue December 4, 2007 @ 9:46 AM

by Jeffrey Posted Sun December 2, 2007 @ 12:19 PM

First, you are wrong about one thing: cash, credit, SpeedPass.... it's
all the same.

If you were a cash customer and they overpumped, and you refused to
pay them... they'd call the police. While you might be able to
convince the police that it wasn't your fault, driving off without
paying the full amount is not something you want to do.

OK, but you DO have a point. You should not be responsible for their

The only way the can "correct" this is to siphon out the excess. They
aren't going to do that (excess out of spite) and I'm not sure that
it's legtal.

The answer to his question is: no, it's not OK. You can either take
back the gas I didn't ask for... or you can give me the excess gas for
free. Then, if he refuses, you ask to use the phone so YOU can call
the police. (Not that I recommend bothering the police, mind you).


free gas by MannyL Sun December 2, 2007 @ 12:38 PM

I see their point... by Jeffrey Mon December 3, 2007 @ 7:10 AM

Make it right by MannyL Mon December 3, 2007 @ 2:24 PM
by DSG12 Posted Sat December 1, 2007 @ 7:05 PM

Is $4.85 really going to break you before the NEXT time you've got to
get gas...probably in a few days anyways...


by MannyL Posted Sat December 1, 2007 @ 3:56 PM

Before any of you say I should pump my own gas it is illegal in New
Jersey to pump your own gas.


I was just gonna point that out by MA Loper Sat December 1, 2007 @ 6:59 PM

hoe by T. C. Mon December 3, 2007 @ 9:37 PM

Gouged by MannyL Tue December 4, 2007 @ 9:43 AM

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