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DEFFECTIVE PRODUCTS

Posted Mon December 10, 2007 5:04 pm, by connie k. written to Target Corporation

Write a Letter to this Company  |  Rate this Company


Robert J. Ulrich CEO
I purchased a "CHEFMATE" electric canopener from you store in Morrow GA. on July 8 2007 my 90 days were up on Oct. 8 2007. I went back into the store the end of oct to get a refund or exchange and the store refused to help me. I even spoke with one of the managers and they still refused to help me. I tried to call the corporate office but no one would give me the number. They also were not of any help to me. I even offered to pay to return the product to have it fixed or replaced and still was told that they could not help me in any way. I have never been a fan of Target any way and even more so when I found out that Target does not support our Military men. During the 90 day time things were up in the air for me my son was returning home from Iraq after being over there for a year. I was not going to give up my opportunity to go to WA to see him upon there home coming after a year in a war. Your people are in no was willing to try and keep a customer happy and satified so that they will still shop in your stores. All they kept telling me was sorry but we can't help you and I was stuck with a defective product from targe. I was even told that there was no manufacture that I could contact to have the situtation of the deffective electric canopener. On the box it state product of Target Corporation someone had to make this product it did not just happen out of thin air. It is very wrong of you people not to back your product when it is deffective and give a customer a break when it is just a small amount of time past. It is not like I came into the store 6 months later and expected you to do something about it. It was only a short peroid of time. I also never plan to step foot in any of your stores as long as I live and will make sure that I tell every one that I know so they can tell everyone they know not to shop at Target, they do nothing to work with a customer on a defective product that is made by Target and no way to contact a manufacture.

What I want is to have my $6.69 + tax replaced at this time because the chance for an exchange is gone because I will never owe a piece of merchandise that comes from Targer again. You had your chance to try and change my attidute about Target and keep me as an occasional customer. As I stated above I will neve step foot in a Target store again and will tell all my friends how bad you are about helping a customer. I want a check for the amount of $7.14 sent to me. I will also be sending you a hard copy via snail mail return receipt requested.


Reply



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by Uncle G Posted Wed June 18, 2008 @ 12:45 PM

The rest of you people should be ashamed. The store has an obligation
to help the customers, even if it's only to help get in touch with a
manufacturer (yes ALL products are manufactured by someone!). So what
if the store return date was expired, they sold it, they know who made
it, they can help by telling her who to talk to. They weren't even
polite. I don't shop at Target, partly because of the rude service,
mostly because of their corporate attitude. They don't support the
Military in any way, in fact they have policies and practices that
border on anti Military AND anti America. If you can't see that, time
to get some glasses, or maybe an education.

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by dulynoted Posted Sat December 15, 2007 @ 2:45 PM

..."You had your chance to try and change my attidute about Target and
keep me as an occasional customer."

Sigh...and you will be occasionally missed by the Target staff I
assume.

Reply
by Ruffino Posted Fri December 14, 2007 @ 11:05 PM

Wow. That's it. Just wow. Oh....and get a life.

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by Blackrack Posted Fri December 14, 2007 @ 4:40 PM

With all due respect (no matter how much or little that is), your son
was coming home for ninety whole days? And in that case, seven dollars
isn't worth spending time with your son?

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by Teq Posted Fri December 14, 2007 @ 12:01 AM

=0.o= you waited too long to return the thing. Deal with it. and just
because you're pissed off about them not honoring your tardiness to
exchange your product, don't start whining that Target doesn't support
the war in Iraq to get everyone else fired up about Target. You broke
the product, it's too late to return it. Just buy a new one and move
on. Jeez!!
this is clearly your own fault and Target is not to blame.

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by petgiraffe Posted Thu December 13, 2007 @ 6:07 PM

I took more than $7.14 worth of my time to read this letter. Send me a
check!

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by Marty5223 Posted Thu December 13, 2007 @ 4:13 PM

Why didn't you write this letter at the end of Oct? It is dated
12/10/2007. Why the delay?

Also I just wanted to see the item you are talking about and went to
Target.com. I can't find an electric one at all under that brand.
Perhaps the item is very old and was on clearance. Anyway most things
have a warranty. Did yours not have anything for a warranty? If not
I would not have purchased it to begin with. 90 days was your
warranty in that case and you missed it.

Think of it like a rental 2 dollars a month. What a deal!


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by me&you Posted Thu December 13, 2007 @ 11:13 AM

Damn, you are cheap. STFU and just buy another can opener. You're
talking about a son in Irag and are bitching about a cheap-ass can
opener?
WTF is wrong with oyu?

Reply
by billt Posted Wed December 12, 2007 @ 10:55 PM

Good for you. Target does not need any defective customers.

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by Casmly Posted Wed December 12, 2007 @ 3:16 PM

This has got to be a joke! Rewrite this letter, it's terrible! I
never tell people this, but there are so many errors in this letter
that it's almost impossible to read properly. As you state in your
first few sentences, your 90 days were up Oct. 8. That's it, end of
story! I LOVE Target because from everything I've heard they stick to
their guns. They don't let customers that feel they are entitled get
away with anything. You had the item well over 90 days...a $7 item at
that. Cut your losses and move on.

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by Alexandra Posted Tue December 11, 2007 @ 4:52 PM

90 days are up? Do not pass GO, do not collect $200.

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by Srgntpeppr Posted Tue December 11, 2007 @ 4:36 PM

I'll send you a check for $7.00 if you promise not to ever post
anything on the internet again...especially the foolishness about not
supporting the military. What in the world does any of that have to do
with anyhing???

Reply

by RedheadwGlasses Posted Tue December 11, 2007 @ 5:33 PM


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by donno Posted Tue December 11, 2007 @ 6:33 PM

and thought they would get a heck of a lot of mileage out of
mentioning the military. We haven't had one of those military
discount letters for a few weeks now. Ho hum.

Reply

by Rhet Canter Posted Tue December 11, 2007 @ 2:06 PM

Let's just blame the entire world for your problems! No one cares
about your little problem. Least of all the CEO of Target.
Warranties are dated for a reason. I'm pretty sure you could have
found the 2 seconds it took to return your defective can opener if you
wanted to. And stating that Target doesn't support the war is
ridiculous. You really made yourself sound particularly foolish on
that point.

Your letter has no basis for anything other than the fact that you
made a fool of yourself. Proof read before you send something like
this out too. That was pretty terrible too!

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by SusanB Posted Tue December 11, 2007 @ 11:58 AM

90 days = 90 days. End of story.

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by Angelic Princess:) Posted Tue December 11, 2007 @ 10:44 AM

Ms. Connie.. you obviously don't know how to write a business letter.
The military info has NO place in this letter. Also, if you write a
letter to a business.. SPELL THE NAME OF THE PLACE RIGHT! :: Shakes
my head::

Reply


by Harleycat Posted Tue December 11, 2007 @ 8:38 AM

Are you serious? All this over a $7 can opener that you tried to
return when you knew it was beyond the return period? You really are
a tool! I don't think they are shaking in their boots over losing
your business.

The icing on the cake here is that you are going to waste money
sending them a letter return receipt! I'm sure they'll jump right on
that.

Your son's military service has no bearing on this complaint.


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by having a bad week Posted Tue December 11, 2007 @ 8:36 AM

1. What store do you have an issue with? You taled about Targe, Targer
and Target.

2. Kudos to Target for standing up to the customer

3. Why would you think that you could return something after the 90
day return period

4. Why would you make a sticnk 2 months later

5. In the big scheme of things, is $7.14 really worth all the hassle
that it is causing? I think not.


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by MA Loper Posted Mon December 10, 2007 @ 8:54 PM

Problem #1 - You KNEW the 90 days was up Oct. 8th. The fact that you
tried to return it after that either makes you really ballsy or really
stupid.

Problem #2 - WTH does your son being in the military have to do with
the time of day in Baghdad? Surely the defect became apparent long
enough before your trip to see your son that it could have been
returned. This argument has NO bearing on your complaint and merely
makes you look ridiculous.

Problem #3 - You want them to keep you as an occasional customer?
OOOOH, such an incentive!

Problem #4 - You're going to tell ALL your friends not to shop there?
OK, I'll be back in 5 minutes and you can let us know how that worked
out for you.

Problem #5 - Why should your happiness and satisfaction take
precedence over their very clearly stated return policy (which you
admitted to knowing in the first sentence of this letter!) when you
already stated you hate Target?

Problem #6 - $7.14??? SEVEN FREAKIN' DOLLARS AND FOURTEEN STINKIN'
CENTS????

Reply


I swear by Jen v2.0 Tue December 11, 2007 @ 9:06 AM


I agree.. by Harleycat Tue December 11, 2007 @ 10:00 AM


by RedheadwGlasses Posted Mon December 10, 2007 @ 7:40 PM

All this drama and wringing of hands and gnashing of teeth... for not
even $7.

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by SiouxFan Posted Mon December 10, 2007 @ 6:45 PM

And it begins...

You say you saw the receipt expired October 8, yet you still were
upset when you went at the end of October to get a refund. Is there
something you don't understand about 90 days?

Then you say you tried to call corporate but no one would give you the
number, but the next sentence says they were no help anyway. Obviously
you got the number. If not, the 1-800 is on the return policy sign
behind Guest Service and on the back of the receipts to name a few
places.

And where in the world did Target "not supporting our military men"
come into play? Besides being completely false, it doesn't relate to
your letter at all.

You want them to refund you the item so badly, and yet you say you
weren't a fan of them in the first place, and even if they do refund
you, that you will only be an occasional shopper. What kind of
incentive is that?

"It is not like I came into the store 6 months later and expected you
to do something about it." But it is like you came into the store
almost 4 months later and expected them to do something about it. If
they granted an exception for you, where do they draw the line? 5
months? 6 months? A year?

Have you ever heard of the saying "You get what you pay for"? An
electric can opener for $6.69 is not going to last long. If you want
quality, you'll have to pay more for it.

Target did not make this item. It is under the Chefmate brand. Try
calling 1-800-303-0308 (Target's Guest Relations) and asking for
Chefmate's information. Maybe Chefmate will be able to help you.

And please leave the military excuse out of it. It is not a reasonable
excuse and to use it only takes away from those who actually have it
as a reasonable excuse.

Reply

You pay for what you get. by me&you Thu December 13, 2007 @ 11:36 AM

by StoicGrrl Posted Mon December 10, 2007 @ 6:44 PM

1. In what way was the can opener defective? You make no mention of
what the problem that made you decide to return it was, or even that
it was defective until well into the letter.

2. Did you literally not leave your house the entire time you were
waiting to find out if your son would be coming home? If not, you
could have run by a Target at any point in the 90 day return period
and I'm sure they would have been happy to exchange it for you.

3. Target not allowing you to return a product outside of their
return period does not equal Target not supporting, "our Military
men." Surely you're not trying to use your son's incredible bravery
to get special treatment for yourself from a store? If you have some
other issue with Target's support of the military that should be
stated in the letter. By the way, what about military women?

4. I doubt they will be too upset about this letter. Target has
stuck to their return policy in spite of many letters like this, and
the threat of losing you as an "occasional customer" is not likely to
change their minds.



Reply

Trying guilt. by me&you Thu December 13, 2007 @ 11:41 AM


by donno Posted Mon December 10, 2007 @ 6:37 PM

"I purchased a "CHEFMATE" electric canopener from you store in Morrow
GA. on July 8 2007 my 90 days were up on Oct. 8 2007. I went back into
the store the end of oct to get a refund or exchange..."

"blah blah blah how could you do this to a military blah blah blah"

You were over the 90 day period, period. One day, one week, one
whatever. You missed it. Military service is irrelevant to this
complaint.

All this for a $6.69 item? Please. What incentive do they have to
break their policy on your behalf? You are never going there again.
You are going to tell everyone you know how bad they are. I wouldn't
send you as much as an empty envelope.


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agree by T. C. Mon December 10, 2007 @ 9:10 PM
by Ahsha Posted Mon December 10, 2007 @ 6:08 PM

Connie, please rewrite this letter. Spell check is your friend.
"I even offered to pay to return the product to have it fixed or
replaced ". It would cost as much to ship as you pais for the thing.
Also, the return period was up. One day, one month, one year, it is
all the same. Time is up-time is over.

Reply




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