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Hertz Employees Need Diversity Training

Posted Fri December 14, 2007 12:00 pm, by gene r. written to Hertz

Write a Letter to this Company


On Friday 14 December 2007 my nephew went to the lost and found section at the Ft Lauderdale Airport to retrieve personal items left in a rental vehicle after an accident. This turned out to be a very unpleasant situation. Upon arrival he was treated rudely and disrespectfully by the counter agent. He had previously called and was told his items would be held at lost and found until he called for them. When he got there he was told there was nothing and the agent proceeded to cart out various items that he didn't even claim were his. He then presented her with the accident report and she commented to another employee that He claims he was hit by someone who crossed into his lane. I and he do not appreciate his integrity being called into question. The agent then had someone go check the car where they found all his items except for a phone charger. In the meantime the agent closed the counter and disappeared while he was still waiting. The whole time he was conducting this transaction he was treated with disrespect because he his a young black man and was unshaven and wearing ripped blue jeans.

Hertz needs to counsel and retrain this employee and provide customer service and diversity training for the whole company. This employee should also write a personal letter of apology to my nephew.


Reply



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by John L. Posted Tue September 11, 2012 @ 2:50 PM

I had an experience with Hertz recently that was just the opposite. I
was clearly being disciminated against because I was white, and also
probably because I am male. I am seeking employment, so I responded
to an email invitation from Hertz to attend a "hiring fair" for
interviews at the their location at Hobby Airport in Houston. I am a
white male, age 52, with a great deal of customer service, call
center, and retail experience. All three counter agents working at
the counter during the hiring fair were black females. Both of the
supervisors who conducted the interview process were black females.
One of them was a location manager with considerable experience, but
the other was a corporate representative who had only worked for the
company 96 days. (And was making hiring decisions.) There were 6 job
seekers in my pre-interview group: myself and 5 black females.
Needless to say, I was not invited to stay for the second interview,
which is the sit-down interview that could have led to employment. so
yes, Hertz does need diversity training for its employees--it needs to
teach its black supervisors not to discriminate against white
job-seekers.

Reply
by Melissa Montoya71503@yahoo.com Posted Fri December 28, 2007 @ 12:29 AM

If they didn't say anything directly to him about his race how do you
know that is why they treated him "disrespectful"?

Reply
by lucky esc Posted Wed December 26, 2007 @ 12:42 AM



To start commenting about race card this, you pulled the race card
that, has no basis. None of us were there, so we don't really know
what happened. It very well could have been racial.



Reply

Neither was the OP by U B Wed December 26, 2007 @ 3:01 PM

I agree... by lucky esc Wed December 26, 2007 @ 11:27 PM

by Alexandra Posted Thu December 20, 2007 @ 10:41 AM

I am sick of people playing the race card. You think it's hard to be
black in America? Ask the Native Americans who are on reservations!

If anything blacks get preferential treatment. I have seen it happen.

Reply

I didn't believe your assertion, but since you said that you've seen it happen, NOW I do. by Ms. Me Fri December 21, 2007 @ 8:26 AM

LMFAO!! by lucky esc Wed December 26, 2007 @ 11:32 PM
by Alexandra Posted Thu December 20, 2007 @ 10:40 AM

If I hear "diversity training" or "sensitivity training" one more
time, I AM GOING TO SCREAM!!!

Reply
by Alexandra Posted Thu December 20, 2007 @ 10:40 AM

If I hear "diversity training" or "sensitivity training" one more
time, I AM GOING TO SCREAM!!!

Reply


by I\'m back Posted Wed December 19, 2007 @ 8:51 AM

You know, your nephew really should be writing this letter. That way
there is an actual side to the story, not just heresay.

Reply
by Rhet Canter Posted Tue December 18, 2007 @ 3:30 PM

I'm sure it sucks to be black in this country. Every time you turn
around you are getting discriminated against. I think you are lucky
because you have the card to use that white people don't have. The
"race" card. It gets used a lot on this site. It must be nice!

Peace!

Reply


Rhet.. by Queen Green Tue December 18, 2007 @ 9:47 PM

Sorry by Rhet Canter Wed December 19, 2007 @ 4:03 PM


Rhet by Queen Green Wed December 19, 2007 @ 7:13 PM

by mariam67 Posted Sun December 16, 2007 @ 7:55 AM

Did he actually say something about your nephew's race? If not, you
don't know if it was a race issue at all. Maybe he was just having a
bad day.

Reply


by Blondie Posted Sat December 15, 2007 @ 9:18 PM

OH PLEASE. I am sick and tired of people trying to say they were
treated like that just because they were black. Come on, I am white
and the same things happen to me and I do not say its because I am
white. The same goes with all the hispanics coming over here. Every
single time something bad happens to them, its because they are
minorities. BOO FREAKIN HOO!!! Its called life and stuff happens. Deal
with it.

Reply


Blondie, you are a piece of work! by Queen Green Tue December 18, 2007 @ 9:41 PM


Dont bother Queen by Adam D Wed December 19, 2007 @ 10:36 AM

by donno Posted Sat December 15, 2007 @ 7:13 PM

Dear Gene,

We are in receipt of your letter. Thank you for bringing this to our
attention.

We have investigated your complaint, and we find it to be completely
without merit.

Thank you for choosing Hertz, and the next time you or your nephew are
in the Ft Lauderdale area, we urge you to choose another rental car
company. We don't like being called racists.

Sincerely,
Ernest McScrooge
Customer Care Manager

Reply
by SZ Posted Sat December 15, 2007 @ 6:27 PM

Gene, in the deck of race cards, you're the Joker!

Reply


by Bill R Posted Sat December 15, 2007 @ 5:32 PM

Last night I started reading a response, got tired and said to myself
that I could check it out tomorrow.
Tomorrow comes and I don't see it.
Anybody else see it?
It made a reference to a United White College or something along that
line.
Thanks.

Reply


Found it. by Bill R Sat December 15, 2007 @ 8:29 PM

by dulynoted Posted Sat December 15, 2007 @ 3:01 PM

If in doubt pull the race card because people actually believe this
enhance the complaint when in reality it does not. It just makes the
substance of the complaint less valid!

There may have been miscomunication between the person he spoke with
on the phone and the person behind the counter. But it seems they did
find the items, sans the charger.

As for the accident itself if he was not at fault then who cares what
the counter agents thinks? This is not between the counter agent and
him its between Hertz and the people involved in the accident.

Go to Enterprise. I have for years and then finally purchased a car
from them. Had the best service from both sides of this company and if
I ever need to rent or buy another vehicle I will surely go back.
Their employees are very nice, very courteous and will do just about
anything for their customers.
(Ok..I know there will be someone out there who had a bad experience I
am sure!)



Reply

Re: Hertz Employees Need Diversity Training by U B Sat December 15, 2007 @ 2:10 PM

by Blondie Posted Sat December 15, 2007 @ 9:23 PM

Your reply was perfect. I feel exactly the way you do about this. I am
so tired of minorities thinking this way, almost like we should go out
of our way to accommodate them when they have problems.

Reply

by Queen Green Posted Tue December 18, 2007 @ 9:51 PM

See how the above poster made their point clear without appearing
obnoxious? I respect their opinion even though I may not agree with
everything stated, but they expressed themselves while keeping in mind
that racial issues can be controversial.

Reply


by Harleycat Posted Sat December 15, 2007 @ 8:54 AM

If your nephew is old enough to rent a car, he's old enough to write
his own letter. That being said, just because things didn't go
smoothly it's no reason to believe it had anything to do at all with
race. Playing the race card without proof or just for the heck of it
takes away from people who have legitimate claims of racial
discrimination.

Reply


How dare you! by Adam D Sat December 15, 2007 @ 1:40 PM


Now Adam.. by Queen Green Tue December 18, 2007 @ 9:52 PM


I agree! by Queen Green Tue December 18, 2007 @ 9:53 PM

by Casmly Posted Sat December 15, 2007 @ 6:53 AM

Have you ever been to Ft. Lauderdale Airport? There would be CONSTANT
discrimination if the counter agents harassed every person that was
black, hispanic, asian etc. etc. Unless they came right out and made
racist comments you really have no right accusing them of being
racist. Especially when you weren't even there.

Reply

by Beeracuda Posted Sat December 15, 2007 @ 4:55 AM

"he was treated with disrespect because he his a young black man and
was unshaven and wearing ripped blue jeans."

Leave race out of this, because it has nothing to do with it.
However, the important part of that sentence is the last part, about
being unshaven and wearing ripped blue jeans. If you show up to
anyplace looking like that, you WILL get treated differently than if
you were clean-cut and well-dressed - and it won't matter if you're
black or white.

There are times when I might go a few days without shaving - usually
after a few days off from work. And if I use my credit card for a
purchase, more often than not I will get asked for ID. This never
happens when I'm clean shaven. Guess what? I'm ok with it too.
After all, if you look like a bum, you'll be treated like one. That's
the way the world is. It has nothing to do with race. So put that
race card back in your pocket for another time.

And I agree with others here: You need to butt out and let your
nephew write the letter.

Reply

by tess4572 Posted Fri December 14, 2007 @ 11:49 PM

while I very much agree with rude employees and the fact that some
must need training on how to deal with customers, I personally don't
see how race enters into it. did the agents say anything to that
affect?

Reply

by RedheadwGlasses Posted Fri December 14, 2007 @ 10:58 PM

Butt out, Gene. This is your nephew's complaint letter to write, not
yours.

Reply
by Ruffino Posted Fri December 14, 2007 @ 10:44 PM

I am so sick and tired of the race card. The main point of your
letter is to make an allegation of racial discrimination. Instead of
contributing to the racial tension in this country, why not make
yourself part of the solution?

Reply


by MA Loper Posted Fri December 14, 2007 @ 10:10 PM

And I'm sure I'll get smacked around for being "racist," but can
someone PLEASE explain to me why whenever there is a complaint and the
OP just happens to be a different race than the employee, why the
immediate assumption is that it was "a racial" thing?

The only thing I am sure of is that rental car companies likely get
claims every day that the damage to their rental car was the fault of
someone else. That's ALL I got from the clerks comment. Not that they
didn't believe you because you were black, not that they were
disrespecting him, but because they probably hear the same song and
dance over and over again (much like we hear "They mistreated me
because of my race" over and over again.) they have become skeptical.

While they might have exercised a little more compassion and a little
less presumption, you are just as bad as them to ASSume they behaved
that way because your brother is black.

Apparently YOU need some training to understand that it doesn't always
have to do with the color of your skin.

Reply


You won't get smacked from me. by In support of stoicism...BellaSera Sat December 15, 2007 @ 5:24 AM

exactly! by tess4572 Sat December 15, 2007 @ 11:19 AM

by Blackrack Posted Fri December 14, 2007 @ 8:38 PM

Unless the agent actually said "I am treating you with disrespect
because you are a young black man", I doubt this was a race issue.

I've always wondered what diversity training contains...

"This is a black man. He's pretty much the same as a white man, but
with a little more pigment."

"Huh. How about that?"

"This is a Jew. You'll need the company-issued crowbar to get your
change away from them."

"Understood."

Reply


Now THATS funny!! by Adam D Fri December 14, 2007 @ 9:02 PM


*Laughing so hard I'm crying* n/t by Queen Green Tue December 18, 2007 @ 9:55 PM
by FLgirl Posted Fri December 14, 2007 @ 8:10 PM

I guess I don't see how this was a race issue. Even if they were rude,
maybe they are just rude in general- to everyone. That doesn't mean
they need diversity training.

Reply

by SusanB Posted Fri December 14, 2007 @ 6:48 PM

Were you there to personally witness the rude and disrespectful
behavior shown to your nephew by the Hertz employees? Were you there
when his personal integrity was allegedly called into question?

Race doesn't matter - - if he's old enough to rent a car then he is
old enough to fight his own battles and write his own letters.

Reply

by Adam D Posted Fri December 14, 2007 @ 5:52 PM

You leave way to much out of this letter. You go from being mad about
a cart of lost and found being brought out, to producing an accident
report. Secondly, you did not rent the vehicle, therefore YOU should
NOT be writing this letter. Hertz will throw this letter away, if the
person who rented the vehicle cannot be bothered to write the letter.
How do they know who you are? As far as you playing the race card,
its pathetic, this had NOTHING to do w/ race. Im guessing they were
pissed about the car being damaged. Stop using the race card, its not
helping you at all!

Reply

Reponse by K Fri December 14, 2007 @ 7:20 PM


Guessing that the car was damaged? by Bill R Fri December 14, 2007 @ 7:42 PM


I'm going to go with by Adam D Fri December 14, 2007 @ 8:13 PM


so Im probably just being driscriminating by Bill R Fri December 14, 2007 @ 8:19 PM


haha n/t by Adam D Fri December 14, 2007 @ 8:21 PM

lol by tess4572 Fri December 14, 2007 @ 11:54 PM

by Bill R Posted Fri December 14, 2007 @ 5:51 PM

gene r.,

Let's de-race this and suggest that the company might need to provide
Empathy Training as opposed to Diversity Training.

How was he treated with disrespect or better yet why don't you have
the nephew submit his firsthand experience so he can state exactly
what was said and done to make him feel ill at ease as well as what
the Manager said when he spoke with him/her.

Thanks.

BillR.

Reply


by In support of stoicism...BellaSera Posted Fri December 14, 2007 @ 5:33 PM

Since your nephew was the one who experienced this, he should be the
one writing the letter. Hertz has no idea who your nephew is.

Reply




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