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 Milkshake machine at Rally's
Posted Sat December 15, 2007 7:37 pm, by Rebecca D. written to Checkers Drive-In Restaurants, Inc.
Write a Letter to this Company
I just went to the Rallys/Checkers Drive Thru on Verity Parkway in Middletown Ohio and also the breiel location. I first went to the Breiel store to get food and a milkshake. I was told that the milkshake machine wasn't working. That normally would be okay, however, this is the 8th time in the last 2 weeks they have told me this. I have a shake Daily for the last 5 years, they are the best Shakes I have ever had. I wanted a milkshake so badly that I went all the way across town to the other location to get one. The girl informed me that the shake is very runny and is pure liquid because she only added the mix because we ordered one. I feel that any menu item should be kept on hand at all times. I took the milkshake but it was not enjoyable. Here in Ohio we are right in the middle of a snowstorm and I went through that just to get the shake. I am very disappointed that the machine on Breiel hasn't been working at all this month and it has not been fixed. I get a shake everyday on my way home from work and I will not settle for any other shake than Rally's so I will not go anywhere else to get it.
I would like for you to handle this the way you see fit and get back to me and I would also like to know why the machine is not fixed and when I can expect it to be fixed. Thanks in advance.
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by Daniel B. Posted Mon August 16, 2010 @ 7:50 PM
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Don't feel bad about your shake, they hardely wash the machine anyway.
Here is something to swallow. I was a manager at a Rallys in
Evansville, IN. An ex-employee robbed the place and I gave up info on
the robbery. When this ex-employee admitted his role, I asked about
the reward I was offered. My girlfriend and I were both terminated
with no reward, and are fghting unemployment issues. I have three
children who are starving because of greed. They also told everyone I
was a snitch, but it was other employees who snitched to me. I just
did my job and told what i thought was right. Best believe this wont
be the last you here from me. I will make sure you dont FRAUD or screw
anyone else. Your worst nightmare.
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by ~Fiƒi-la-ƒlea~ Posted Sun December 16, 2007 @ 5:39 PM
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I would have phoned them first since you have the snowstorm going on
to ask them if the machine was still having problems.
The second store may not be getting the volume of customers, because
of that snowstorm and might be why they just poured the mix for you.
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by SZ Posted Sun December 16, 2007 @ 3:52 PM
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Let's ass/u/me you work a five day week. After five years, that means
you consumed approximately 1,300 milk shakes. What size are you now?
42? 50? 62? I hope you walked to the second location because that
would at least have worked off some of the calories you've been
putting on. OTOH, maybe the employees only TOLD you the machine was
down--hoping you'd drop a few pounds.
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by DSG12 Posted Sun December 16, 2007 @ 12:51 AM
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What in the hell are you doing having a MILKSHAKE EVERY DAY FOR THE
LAST FIVE YEARS???!!!
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Seriously!
by Ms. Me Fri December 21, 2007 @ 8:47 AM
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FYI, shakes can't be "on hand" at all times. Shake machines need to
be emptied and all the parts (and the interior) need to be sanitized.
A person experienced at doing this process can do it all in about
60-90 minutes (if I remember correctly, there's a certain amount of
time that the parts need to be sanitized, and that is included in that
60-90 minute estimate).
So there will be a chunk of time every day at which the shake machine
will be out of order. If a restaurant is open 24 hours, the
restaurant will choose the best time that works for them to do this (a
person cleaning a shake machine can take orders and do other stuff but
at some times, there is no interruption possible). If a restaurant
ISN'T open 24 hours a day, it gets trickier. The time involved with
cleaning the shake machine means it needs to be started prior to the
restaurant closing. When I worked fast food, it took 3-5 people a
solid hour to close the restaurant, and that did NOT include cleaning
the shake machine.
Having said all that... perhaps you could contact the manager of that
location -- politely and calmly -- and discuss your complaint and find
out what is going on with their shake machine.
Good luck!
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