Upgrade Your Unfair Feedback System, Ebay!

You lost me at "large companies do not care. Once they make it
big-time, then the couldn't care less about their customers."
______________________________________________________

It seems when people have a complaint that does not go their way, they
resort to this rhetoric. They blame the company, the stockholders,
the CEO, they call them greedy, etc etc etc. Complaints are probably
more effective when you leave this type of speech out.

I put the question to eBay plus I checked my Feedback.

In my case I've had 160 transactions, some with same persons, plus
some that gave Feedback are no longer active on eBay.

Other than only getting one Feedback from the same buyer/seller( which
I knew from the Rules ) my score has not been reduced plus the
Feedback from those no longer active is still there and able to be
read.

Here is the response from eBay, take what you may from it:

Dear Bill,

Thank you for writing eBay in regard to knowing about feedback left to

the member who is now no longer a member.

I understand your concern and I'll be glad to help you in resolving
this.

.I would like to inform you that eBay will automatically remove
feedback from members indefinitely suspended within 90 days of
registration. Not all suspension types qualify for automatic feedback
removal. For example, accounts that are suspended for non-payment of
eBay bills and instances when eBay provides the member with the
opportunity to fix the
issue (and be reinstated), do not qualify for automatic removal

However for more information click on the link given below:

http://pages.ebay.com/help/policies/feedback-abuse-withdrawal.html

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
Jason P. L.

eBay Customer Support

Maybe you are mistaking the total feedback with the feedback that
shows? You do get the total feedback from the same seller, it shows in
your profile but will only reflect as one feedback per seller/buyer
next to your ebay name.

Wait a minute, if a buyer or seller who left you positive feedback
un-registers from ebay, you lose that feedback rating? Are you sure?
I've been on ebay for 10 years and have almost 700 positives. Surely
some of those people are no longer registered users, but I've never
seen my feedback decrease.

But I have to agree with Redhead. Whether you have 365 or 480 positive
ratings, you're obviously a seller in good standing. I certainly
wouldn't hesitate to bid on one of your auctions going by your
feedback profile.

What's the difference between 365 positive feedbacks and 480? I mean,
if you have 99+% positive feedback, and you've reached a certain
number (50? 100?), then people will know you're a reliable ebay
member. I don't think someone will think, "Oh, I deal only with those
who have at least 400 feedback ratings in their account."

no no no...he means that if a person leaves him positive feedback,
then closes their ebay account, the feedback they left gets removed.
so if 115 people who left him positive feedback close their accounts,
then he loses 115 feedback points....

I read it the first time, but I don't believe that what he is saying
is true. I have been on ebay for 8 yrs and I don't recall ever losing
feedback to someone's closed account and I've already seen a few
including one seller who was banned for ripping people off and I had a
transaction with that person too. I could be wrong, or this could be a
new feature.

Are you saying that feedback is dropped after you've already received
it if a buyer/seller terminates their membership?

Maybe you could rewrite this letter with less anger and clarify some
if it.