WAMU Palm Springs, CA

"I'd like Wamu to not be surprised when they file for bankruptcy".

Since we don't really know for a fact this will happen, this remark
seems fairly petty. Cracks about bankruptcy really aren't funny and I
wouldn't wish it on any company as it seems to be the employees that
end up being hurt the most...and most employees really are pretty
hard-working people.

However, I would have been offended had I been dismissed - while being
polite and reasonable - by someone clearly not doing their job. Since
the manager apologized (as the OP stated below), I'm sorry the OP has
decided the whole company's attitude is comparable to that of one
irresponsible employee.

More specific information is needed before Washington Mutual will be
able to address the issue, I'm sure.

Did you walk in first or call first? This letter reads like a comedy
skit.



"I walked in with a check for $200,000 to open an account"
----------------why
not?------------------------------------------------------------------
---------------------
one ringy dindy
two ringy dingy
three ringy dingy..

"Hello, this is Earnestine, how may I help you?"

"I'm sitting on my sofa less than half a block away and I need to open
an account"
"Oh, that's nice, hold please, I'll patch you through to the twenty
one year old sales associate".....


Yes, it's poor customer service, but without names dates and details,
how can they correct this problem or even begin to answer your
letter?

That is bad customer service, but it isn't isolated.

I experienced the same at Bank of America branches in two different
states. The second incident was a week ago. I was just finishing up
with a teller, and as a manager walked near the teller said "Thank you
Mr. xxxx, and Maria, Mr. xxxx needs to speak with you."

I swear to God, a customer had just walked in the bank, and Maria
looked briefly at the teller and said in a bothered manner "Oh, OK."
Then she looked behind me and said "May I help you?" to the new
customer.

I had been waiting for the manager to finish with a customer for 10
minutes BEFORE I visited the teller. I was literally picking up my
receipt and turning towards Maria when she greeted the new customer.
I then sat for 10 more minutes waiting for Maria to help that person.

I hope you can find a bank with better customer service than what you
experienced. Maybe you can find a small bank that hasn't been
swallowed up by behemouths and still cares about the customer. Even
my local bank, which recently merged with another regional bank, has
gone downhill. You sit there and wait and wait while they chat
socially; the same thing you experienced.

This complaint won't actually result in anything since you gave them
no specifics, so I'll assume this was just some feel-good venting. If
you want to make a real difference, you should speak with the manager
of that branch and tell him your story, including the name of (or at
least a description of) the employee who was goofing off when he
should have been helping you open an account.