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 Blockbuster's Process is Backwards
Posted Tue January 8, 2008 12:00 pm, by Michelle K. written to Blockbuster, Inc.
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I have been a customer of Blockbuster for many years. And when they came out with the online rentals I was immediately onboard. Since the implementation of this program I have seen nothing but price hikes, website errors, late movie sending and overall terrible customer service.
When I send my movies back and they are received on your end, I see that all I need to do is wait 'one business day' for you to send movies in return as long as I had a good number of 'available' movies in my queue. I cannot count how many times I have seen this message in my queue over the period of my membership for sometimes nearly a week all the while having well over 900 movies in my queue at all times. MANY of those 'available'.
I also have received many movies either cracked or the wrong movie in the wrong sleeve. This takes away from my TIME as a member including my membership FEES as I am paying to receive either a movie I do not want or that is unplayable.
Additionally, you have raised your prices and changed your plans so many times I have trouble keeping track! From $17.99 to $19.99 to $24.99 to... $34.99?! I honestly thought the last hike had to be a typo! And from monthly coupons and online rentals to rental-ability as coupons to 5/month accompanied by, you guessed it, a price hike! I don't see how you can justify your raised prices while lowering services. It's a completely backwards process. But a very obvious one as well to all your customers. Customers who have remained loyal to you until now. I for one will be cancelling my membership prior to my next billing period along with deleting my credit card info as it appears, from a previous use who has complained on this site, you keep that information handy for future use. I will be giving my business to Netflix and recommending friends, family and anyone else to do the same. While they are not perfect, they seem to be MUCH less corrupt!
POSSIBLE CHANGES?
Lower prices for those grandfathered in such as myself who initially started the 3/month plan at $17.99/month. Although I do not see that happening. I'll be moving on to another rental provider.
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by Jugi Posted Wed January 9, 2008 @ 9:55 PM
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We've been really happy with Netflix. I think we only pay $17.99 for
the 3 at a time option. The movies come very quickly, and it's rare
that a movie is unplayable - it does happen occasionally, but we also
get a LOT of movies.
Sometimes there's a long wait on populat DVDs (I still don't think
we've gotten the special-features Borat DVD), but they just go down
the list.
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by Unflinching Erik Posted Wed January 9, 2008 @ 4:03 PM
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.gnitirw m'I tnemmoc sihT ?sdrawkcab si esle tahw wonk uoY
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by Adam D Posted Wed January 9, 2008 @ 2:33 PM
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My wife and I use Netflix and we have never had a problem. We get
about 2 movies a week, and love it. Blockbuster has been nothing but
headaches for us before we got Netflix. Now, I can gladly say we are
no longer members of BlockBuster and NEVER will be again.
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by Angelic Princess:) Posted Wed January 9, 2008 @ 12:07 PM
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With blockbuster.. you ARE allowed to return it back to the store...
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by dawniedawn67 Posted Wed January 9, 2008 @ 10:03 AM
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We cancelled our membership a few months ago because my fiance was out
of work and we were cutting back our expenses. Before that, I was
becoming frustrated because I was constantly being sent movies from
the bottom of my 'queue', even though my first choices were all
available.
Shortly after cancelling, I read a statement by the CEO of
Blockbuster, commenting on the large number of members who had
recently cancelled their accounts. He said something to the effect of
"Well, we are actually glad about this. These customers were
exchanging their online rentals for in-store new release movies, and
our in-store customers were becoming frustrated at the lack of
availability of these movies. So, even though we are losing online
members, we're confident that we'll gain more in-store customers
because of this."
EXCUSE ME??? I'm sorry, but YOU are the one who made this a part of
my online membership - I never felt like I was 'getting over' on the
company or getting something I didn't deserve when I'd take my online
rental to the store on Tuesday and exchange it for a new release!!
Now that he is back to work, we have gone with Netflix and couldn't be
happier.
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