JCPenny Salon Horror Story

First of all red is a very very very tough color to strip out of your
hair, sometimes the best you can get in one process is an
orange/yellow. She should have told you that would be the case. I am a
cosmetologist and as far as the color went, she should have tried to
tone it, and she should have been honest about the situation. I tell
my clients the truth, I am not a magician, I am a hairstylist and
color happens to be very tricky especially going brighter. She should
have told you before hand what would potentially happen before she
actually did it and then she should have let you decided from there if
you wanted to do it. Also on the cut it is not good that she did an
awful cut. When I have a client come in I tell them to rip my haircut
apart and have them tell me every single little thing they dont like
about it. Again I am not perfect and I miss things. So you must
communicate and tell her you are not happy with the result. Without
communication you are going no were. I think the biggest problem with
her was a lack of communication. She should have told you what could
happen, she should have asked about the fine details, that is her job.
You as a client need to point things out as well, even if it makes it
a bit uncomfortable. Best results come with communication. I would
rather have a client tell me she was not pleased with my work and give
me a chance to fix it, then let her walk out with something she
dislikes, but that is my job to find that out and I am blunt with my
client. When I think I am done the first thing I ask my client is
"What do you not like, and what would you like me to change, rip me
apart." I would have attempted to get a refund, or rescheduled for her
to fix it free of charge. If she did not cooperate I would go to the
manager.

Went to JCPenny Salon VICTORVILLE, CA HAIR DRESSER ESTER
The hair dresser cut the worst ever i have ever had. The lengths were
different on my entire head.A few strands went to mid neck while some
lenghts were just barely under my ear.On my back side some lenghts
went to the root and some to neck line. It will take 3-4 cuts AND
ABOUTS 9 MONTHS OF GROWTH by SUPERCUTS to get FIXED. JCPENNY SHOULD
PAY THE COST OF $100.00 OR MORE FOR MY HAIR TO BE FIXED.I WOULDN'T
HAVE TO PAY TO FIX IT IF THE BITCH DID IT RIGHT IN THE FIRST FUCKING
PLACE.

I feel bad for your experience at jc penny salon, my advise to you is
to talk to the manager and ask to get you the experience stylist who
can do the job fixing your hair ! Sounds like you got the junior
stylist who is not experience enough to do a corrective color .If
their goal is for the customer service they would do it at the salons
expense to make you happy, I know I would if I was the salon employee
or manager.They have good stylist too you just happen to get the in-
experience one..



sk

International Stylist and Colorist
overland Park ks

STOULD HAVE DONE A TEST WITH A FOIL OR TWO.BLONDS SHOULD NEVER CHANGE
THEIR COLOR ALL AT ONCE .UNLESS THEY ARE SURE .9 OUT OF 10 ALWAYS GO
BACK.HEAVY FOILS OF THE DESIRE COLOR WOULD BE THE WAY TO GO.I HAVE
SEEN THIS IN MANY SALONS .EVEN THE BEAT OF THE BEST.SOMETIMES THE
CLIENT CAN TALK THE STYLIST INTO DOING A PROCESS THAT SHOULD NOT BE
DONE.IT HAPPENS EVERY WHERE.STYLIST SHOULD STAY IN A SAFTY ZONE. AND A
BOX COLOR SHOULD STAY IN A BOX.ITS A HIT AND MISS OR A BIG MESS.

HI, sorry for the mishap I am a cosmetologist. I would first like to
say that when you use a box color and don't have a professional to
formulate and apply a professional color line to your hair you are at
risk for a bad outcome when you try to change your color. Going from
blonde to red and then from red to blonde in a matter of a couple of
months after using a box color is not good at all. I would suggest
that you visit a colorist when you've made a drastic change in
coloring your hair yourself!! when trying to return to your desired
color.

Just in case you happen to check back here at this late date, Kerri --
you showed real class in response to everyone's comments here. Kudos
to you!

Are you at least wearing a scarf for the duration until you can be
properly seen again in public?

And my other comment is this......simple....hair salon and Penny's!
What were you thinking?

i feel your pain. in 1994 i got a perm. i told the stylist
repeatedly that my hair was colored. (burgundy is not a shade you get
from God). well, she didn't use the correct one. this was before
prozac and i went back the next day and threw a hissy that naomi
campbell would have been proud of. they ended up cutting my hair and
giving me about a hundred dollars worth of products. i had an almost
buzz cut till it grew out. it was horrible.

Your story reminds me of a friend of mine. A few years ago, I
received a phone call from a friend who was in tears. I couldn't even
figure out what was wrong. All she said was, "Please come over."
Fearing the worst, I left my boyfriend's house and jumped in my car
and went to her apartment. What I saw shocked me! She had gone to a
JCPenny salon and had asked for a "trim." She said she "zoned out"
during the process and when she looked in the mirror again, her hair
had been cut extremely short! She had gone in with hair to her collar
on a regular button down shirt. She came out with about 4 inches in
length of hair. It was extremely short and pardon the expression
"butch" looking. She was horrified! She paid for the cut (which I
told her she shouldn't have) and walked out in a daze. She didn't
even have the right receipt when she got home! It definitely was a
terrible experience for her.

I always go to a professional cosmetologist. There are good ones and
there are bad ones. You have to be discerning to find the right one.
I am fortunate because a former neighbor who is now a close friend is
my hairdresser. She is a professional and worked in salons for many
years. She informed me that the Penny's salons are owned by a company
in NYC and that she once managed one of them. As unbelievable as it
seems there is a lot of stress in the cosmetology world. The stress
stems from trying to make it to the top. She gave it all up because
of the stress. Her dream now is to open her own small salon and run
her own business.

What does all that have to do with this? I feel bad for you having
that experience. Stick with your regular stylist. (I have two that I
trust--one here and one in my home state.) If you are unsure of where
to go, ask a co-worker whose hair you always admire. If you do go to
a chain salon and find a stylist you like, always request that
stylist. These are pieces of advice given to me by my friend the
cosmetologist. :)

This is courtesy of a hairstylist friend of mine. He is hanging out
with me today at home. He said that because the red dye molecule is
larger then the other colours of dye molecules it is a far more fickle
thing. Red takes the longest time to dry before it stays in your hair,
and is usually the fastest to fade out. It is also hardest to bleach
and dye over. You will need several visits to change red hair, as it
needs time to settle.
Me again, the stylist should have told you that she can't take it out
in one sitting. You also should have not expected it to come out at
once either (if you had done your homework, you'd know). In hair care
you get what you pay for. If you went to a real salon and used their
best stylest you would have spent well over $100. You chose to go to a
discount place with a stylist that you don't know.
I also think that the salon is privately owned and just leases the
space from JCP, they might not be able to help you because of that.

You women and your hair. Don't you know men think you look hot no
matter what your hair looks like?

You should have had a small "patch test" done to see if your hair
would lighten to the blonde shade you requested. The stylist should
have known that after you described the condition of your hair
(colored 2x in one week). Also, it was actually a good idea for you to
go back in a few days later for her to "fix it". Give your hair a
break and lots of conditioning treatments in between the next service,
or your hair will break off or be completely fried. Sometimes it is
not possible to take hair from red to blonde in one sitting, and
should be a gradual process. Sorry about your bad experience.

You are a manager of a store in the same mall and you would allow
another store to treat you like this??? Would you permit your
employees to treat one of your customers in such fashion?
How would it make you look bad if you complained? You recieved
horrible service and then stood by and let it happen.

I guess you should be very thankful that your hair did not fall out
using another process so quickly.

You should have stayed and complained to the manager and refused to
pay. I hope you didn't give her a tip!

Why couldnt you just wear a Santa hat or Reindeer ears to be festive
and add "flair"

I feel your pain! I really do! I had a simliar experience at a Regis.


It was over a year before I let anyone touch my hair again. But when I
did, I actually found some really great people at a SuperCuts of all
places! LOL! I still color my hair myself though. I dont think I will
ever trust anyone else to do that again. Not after what happend to
me.

If anyone wants to read it its WAY down at the bottom of my page on my
profile/blog thing.

Well I wasn't expecting to have any problem. I had dyed my hair black
from the same over the counter brand for more than 6 months, and my
regular stylist in Chicago was able to get it all out in one sitting
without completely frying my hair. I did not imagine that red, being a
lighter color, would have been harder to get out. I guess I should
have researched it before I went in.

One time I got my hair done at Penney's, and I asked for subtle
highlights in my medium brown hair, and I wound up looking like Judith
Light frost-and-tip.

She wanted to "style" it, so I haid what the heck...I was like 25, and
she gave me 50-year-old anchorwoman hair!

I know this is traumatic but you should be thankful. Their is a
reason the term suicide blonde came about. At least the color options
this day and age are somewhat safer.

Maybe next year try a temporary hair color, spray in, or rinse so you
don't have to go through this again.

AUGGHHGHGH! Your poor hair! First YOU dyed it twice then the stylist
bleached it THREE TIMES??? Then added more color? EEEK!!! Where the
hell did she get her license from...I'm a former cosmetology student
myself, and she should have stripped the color from your hair...and
also made you sign a waiver that your hair could have fallen out. The
worse thing you could have done was color it AGAIN after you left! Not
your fault though...you didn't know. *hugs* I'm hoping this gets
straightened out. In the mean time, there are some salons that
specialize in corrective coloring treatments when the original salon
screws up.

Hair coloring is always a risk, whether you do it yourself or in a
high-end salon, and the results cannot always be guaranteed. Going
from a darker color, like red, to a lighter color like blonde is
especially problematic because bleaching is usually involved.

However, you did explain to the stylist what she'd be working with,
and I think the bulk of your complaint lies in that she didn't explain
the process to you.

As for the compensation, what exactly are you looking for? I don't
think it's unreasonable in this case to ask for a refund.

Good luck.

all these horror stories i have heard all too many times. I have been
a cosmetologist for 10 years and no one, not ONE of us is perfect and
sounds like the word of if you complain, it will be free is BS. not
always is it the cosmetologists fault and if the client has been at
fault for not answering the questions right, that is not our fault.
Not every client is going to tell the truth about where they have been
coloring their hair, weather at home, salon,etc...or if they are on
medications, which has a lot to do with interfering with chemical
services. also if you have hard, well water or what have you. there
are treatments at the salon you can recieve before your color or perm
service is done to ensure more predictable results. Now, corrective
color is very unpredictable and is hardly never guarenteed, if you
leave the salon with something close to what you wanted, you should be
very greatful, because, hair has its own secrets to how the final
color is going to be. Meaning how honest the client is to the
cosmetologist, and how knowledgeable the cosmetologist is in the
specific area. THE WORST THING YOU CAN DO IS COLOR YOUR OWN HAIR AT
HOME WITH NON PROFESSIONAL COLOR OR HAVING A "FRIEND" DO IT. so you
see this is not about how good or bad your stylist is, it is about
trust, and if i had to leave with orange hair(and I have)and come back
the next day to fix it, I would because really, you are lucky to even
have hair left on your head.
NO ONE IS PERFECT and if that stylist is new to the industry or not,
you were too at some point.
From, April in FL