Premature Hard Drive Failure

Posted Wed January 9, 2008 10:15 pm, by Dan C. written to Dell Computer Corporation

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I have purchased Dell computers for many years, and recommend them to all my customers, and have purchased Dell computers for my customers on their behalf. I own a Dell Dimension 4600, with a Seagate hard drive, for just over 3 years. This morning, the hard drive suffered a catastrophic failure, and is no longer recognized by the BIOS. I understand that these things happen, however, on researching how to get the data recovered, I was told (not asked) that I have had the computer for about three years. Apparently, these drives have been failing consistently around three years of age. Not only is this a very short life span for a hard drive, it is a known error that Dell did nothing to warn me of. Data recovery costs will reach up to $1500, and I feel that Dell bears some resonsibility since the parts are known to be defective, the computer is still under warranty, and they made no effort to correct this problem, even though it is a known issue.

I would like some help from Dell in covering the cost of the data recovery, even though this is clearly stated as outside their policy. But not in discounts, coupons or gift cards. I would like them to pay (directly to the recovery group, not me) part of the costs.

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Re: Premature Hard Drive Failure by bernie r Posted Wed January 23, 2008 @ 10:25 PM i tell my customers that if its something you would cry or die over if it wasnt there on your pc then you need to back it up Reply Re: Premature Hard Drive Failure by Dan Chmielewski Posted Fri January 11, 2008 @ 5:45 PM Not so obvious that I didn't back-up, in fact, I did. I back up monthly, and actually have already been able to restore two partitions. The problem is that the third partition backup is a month old. may not seem bad, but end of year financials and vacation pictures are lost. How often do you back up? Reply How often do you back up by bernie r Posted Wed January 23, 2008 @ 10:24 PM i backup monthly and if its an important file or set of files i changed then i back it up again after the changes,hard drives can and will die at any time with little or no warning. it says in the warranty that its your problem if you didnt back or have a current back not dells. the seagate drive are one of the better one's out there an d will give you less problems its always a good idea to have 2 backups of thing just in case i backup my quickbooks stuff monthly and if i change or add items to my stock i save it again on the pc, to a usb card, and in an e-mail to my self Reply Re: Premature Hard Drive Failure by billt Posted Fri January 11, 2008 @ 1:14 PM Cut and pasted from other letter: Obviously you did not back up your data, since the saying is: When you don't back up; computer blow up. Dell is in no way responsible, as the drives manufactured by Seagate are no better and no worse than drives manufactured by other companies. TSB. Reply