Though you were better than the rest.

I'm curious as to how it is T-Mobile's fault that a device
manufactured by Motorola (you do realize they are a separate company,
yes?) malfunctions. Considering warranties are only a year because
that's how long the manufacturer thinks it will work, it's pretty
great that it worked "well for the first year" anyhow. Count yourself
lucky! It isn't T-Mobile's fault that the RAZR is a crappy phone.
Most anyone who's ever had one (with ANY carrier) knows this. It's
one of the most popular phones on the market. The more phones there
are, the faster they're produced. The faster they're produced the
more oopsies Motorola's gonna make. More oopsies = more defective
RAZR's.

As for paying for shipping, 10 dollars for UPS ground 2 ways isn't bad
at all. With other companies I've had to pay well over 25 dollars for
shipping to get something repaired during the warranty time frame.

Hmmm the last thing you typed proves you know where the period key is.

LOL....this response made me laugh right out loud.

Hi there Tally,

Well I am a bit confused with your letter. You say you had a
Motorola Razr, You had it for about a year, started having problems
with it and they exchanged it. Great you got a new phone, under
warranty, oh no you had to pay 9.95 for shipping and handling, which
covered both the new phone coming to you and the old phone returning
to T-Mobile. Then you had problems again with your phone, they
exchanged it again, this time giving you a different kind of phone in
case you have more problems with the razr, you state that this phone
was not similar quality, not similar to what ?? The phone that is now
at least a year old, that wasn't working properly, didn't work
properly twice now ??

Hmm well im sure they could arrange to send you another broken
phone, that would work.. Oh wait you want a better one. Well I know
T-Mobile has a very good handset upgrade program in which you can
purchase a new handset at a discounted price. You have a 2 yr
contract, well it sounds like T-Mobile has so far been good to you,
you have had your phone replaced twice and you got a new phone at no
price, no contract extension, just the minimal shipping and handling.


I think your being just a bit unreasonable.

Your right, you clearly have issues, but they are not just with the
phone. This is a HORRIBLE business letter. Do you not know hot to
end/start a sentence? I don't know how old you are, but when they get
this letter, they are probably going to tell you (if they read it at
all) that they are going to want to talk to your mom or dad, because
you wrote this like a 9 year old. (My apologizes to educated 9 year
olds) You don't even state in your letter what the problems are w/
your phone. How are they supposed to give you an answer, if they have
no details? Try re-writing your letter again.