Home Shopping Network Ruined My Childs Christmas

I just wanted to add that I had to return 2 jackets to HSN. I sent
them back on the 24th and my refund was processed yesterday. Now I
definately think that HSN dropped the ball with the OP's order.

I hope she finally got her TV!

First of all how did you send it? If it were a smaller item like a
book, then I could see them receiving the item within a week. But
since its a bigger item such as it is, it might take longer alone to
get there and don't forget they have to check it in and make the
exchange.

If you sent it back by traceable means (i.e. UPS or Fed Ex), you are
able to go on the the respective websites and put in the tracking
number. This would tell you if they have received it.

Then, when they send it back, don't expect next day air delivery. Its
not cheap thats for sure. Expect some kind of ground delivery.

And my other question is....why did she get a 32 inch TV for
Christmas? Even if I had kids I don't think I would give them such a
big item....heck I didn't get my own TV til I was 13 and going into
high school....and even that TV was only 15 inches at best.

I doubt if the pity angle will work especially if HSN is out of stock
on that particular item. It may take more than a couple of months to
replace the defective tv as it was a very popular item and sold out
very quickly. (I know my sister purchased one for her son and his
family).

But stop with the "ruined Christmas" scenario. Its getting to be used
more than "I want to be comped for the horrible service I recieved"
bit.

She has not gotten to enjoy the biggest part of Christmas? Boy lady,
you need to get you AND your daughter's priorities straight. Presents
ARE NOT the biggest part of Christmas. Being with family and sharing
the holidays is what is. If you keep up this attitude, your daughter
is going to grow up to be very materialistic.

Why is everyone so stuck on the fact that a 10 year old got a nice
present for Christmas? I can count a TON of things that were pretty
expensive that I got as a kid that I didn't need.

This is a valid complaint. HSN dropped the ball here. We all know the
child's Christmas wasn't really RUINED and people add things like that
just for effect. I'm not saying being over dramatic is okay but it
doesn't make this complaint any less valid.

This complaint, I think, is all about communication ~ or the lack
thereof.

If I shipped something back, regardless of what it was, and expected a
timely return, I would hope that a company would at least keep me in
the loop as to the anticipated time frame that I would receive a
replacement item.

Come on guys, this guy got a damaged item, the least the company can
do is replace it. I bet if you got something like this as a gift and
were all excited to use it, you'd be disappointed in the time it took
to process the return with no communication as well.

You have a good complaint.
Consider however that it may be out of stock, and you need to wait a
few weeks before they can ship more.

I am sorry everybody here is critisizing your gift, as you have an
excellent letter.

And to think, I was overjoyed when my parents put in $150 towards a
19" color TV, and the remote was optional. I had to come up with the
rest of the money. I should get mad at them now, because they
obviously ruined my childhood. Only a 19" TV, what were they
thinking!

Next year, instead of buying 'things' take your kids to a childrens
hospital, or a homeless shelter to volunteer for Christmas.

Suddenly, her Christmas' might not be SO bad when she sees others who
really, cannot have a Christmas at all.

Wow, I am not even going to touch the fact that you and daughter both
have MAJOR entitlement issues.
Instead of shipping it back to HSN you should have looked at
contacting the maker of the television. Your daugther would probably
be watching her new tv by now if you had.
By the way, I want a new digital camera, since you are giving, I would
like it shipped to me next day air. At your expense of course.

Wow Jerry! Thanks for the laugh - I really needed it this morning.

My co-worker and I (I had to show her your letter because I nearly
fell off my seat and she had to come over to see if I was alright!)
want to know if your daughter's golden goose and OOmpa Loompa were at
least delivered on time?

I think everyone's focusing on just one part of the letter and missing
the point. Clearly the biggest part of this childs Christmas was
totally ruined and that's something that can never be made right. That
moment has passed and will never come again.

Then, again, there's another facet to this story that's equally
upsetting-

Imagine being a ten year old girl who wanted a Sony Bravia Flat Panel
70 inch HDTV for Christmas, and got it.

Reading this letter would make that girl feel SO guilty, and that's
just wrong!

They could be better about providing you a realistic expectation of
shipping time. I'm sure there is some processing time involved in the
exchange. They should be able to give an estimated timeline and then
notify you when it ships.

You should have stuck to just the facts of the complaint in your
letter- which really seems to stem from their lack of communication
with you.

Leave out the part about ruining Christmas- that is melodramatic. In
fact, your daughter doesn't need to be mentioned at all - you
purchased the item and it is irrelevant that it was for your child.

I think "ruined" is a little dramatic, however I do not think that
shipping it next day air is unreasonable.

By any chance, is your daughter's name Veruca?

"I want my LCD television NOWWWWW DADDY!!!!"

What kind of a child are you raising if not getting a TV on time
ruined her Christmas? I would rethink my parenting methods if I were
you.

It has to ship you nut case. You're not the only person returning
something to the HSN. I'm positive you believe you are the only
person on earth and at the front of the line to boot. But guess what?
You aren't! Buy your daughter a coloring book. It uses her
creativity. She's going to need it as she gets older and needs to
figure out new and creative ways to explain your attitude to the
world!

Peace!

Please click on my profile for the definition of "Ruined"

Did it occur to you that perhaps your child's perspective on this
situation (that Christmas is RUINED without this expensive gift) is
due in part to the fact that you park her in front of a large TV and
ignore her?
Try giving her some love instead of expensive electronics and see what
happens. Because the world really doesn't need to deal with the kind
of adult she's going to turn into.

This guys give me a ticket. No reason. Just gives me a ticket.
That's B.S. My holiday was RUINED by this apparently
uncaring person.

I understand that this is absolutely none of my business, and really
has nothing to do with your complaint, but in the interest of helping,
you might check out this link:

http://www.sciencedaily.com/releases/2005/07/050705005926.htm

The article at the other end of this link discusses the possible
damage done when children are allowed to watch too much tv,
particularly when said tv is in the child's room. Again, not trying
to tell you how to raise your kids, just thought I'd give you a little
FYI on how this issue may be a blessing in disguise. Good luck.

You bought a huge expensive TV screen for your kid? I presume to keep
in her bedroom? Considering the level of spoiling and the lack of
supervision that indicates, don't come whining at this site when you
have a 15-year-old who's pregnant, stoned, and watching "Dancing with
the Stars" reruns.

a HD LCD tv for a 10 YEAR OLD??? wow.. and people wonder why their
children become a percentage of the obese population...

I wish I was a 10 year old. I'd get a 32" HD LCD TV.

And I could pout when it was broken because, even though I'm old
enough to nned a freakin' 32" HD television, I'm not old enough to
understand that things happen and I need to have p-a-t-i-e-n-c-e.

Oh, wait. It's not the 10 year old that's acting this way, is it?

Seriously, while they could do a better job of going realistic
shipping estimates, this valid aspect of your complaint is going to
get lost in how unreasonable a person you're coming off as.

I was going to say drama queen but I see you're a "Drama King". First
of all, you need to give them a little time to process the return and
ship another set. Secondaly, your child's Christmas is not ruined
since, I assume, she was happy on Christmas Day when we got the
television unless of course that you're trying to teach her that
Christmas is all about the gifts.

Why does a 10yr old need a HD LCD TV anyway?

The OP may need to allow processing time. Many companies that deal
with huge numbers of shipments need time to process a return and
arrange a replacement. This may not always happen the same day the
return is received physically.

Christmas cannot be ruined because one present is in limbo. Unless,
of course, the OP's family considers Christmas to be only about the
presents.

Yes, I would say you've hit the nail squarely on the head. LOL