|
|
Take my new cartridge back
Posted Tue January 15, 2008 12:17 pm, by John K. written to Office Depot, Inc.
Write a Letter to this Company | Rate this Company
Here is the problem:
We recently located a NEW, Unopened Canon FX-3 cartridge (your item # 185685 at a current price online at $86.99), that we no longer need; as we no longer have the machine that used it. We simply found it while doing some cleaning of our storage cabinet. Unfortunately, we do not know when it was purchased and do not have a receipt; but since we no longer need it, we would like to be able to return it for STORE CREDIT.
I have tried to send my request for assistance to your website, but it hasn't gotten the results I had expected in that I received the SAME response TWICE, and it seemed automated at best, at worst; it seemed that nobody ACTUALLY READ my message.
I would like a message that I can print to take with me when I go to the store that would allow me to return this cartridge and receive a store credit.
Reply
| Log In/Create an account | 34 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
 |
|
|
|
It is not new! You found it with some other old crap while you were cleaning out your STORAGE cabinet.
return
verb (used with object)
to put, bring, take, give, or send back to the original place, position, etc.
Why should they take it back when you did not get it there???
Reply
|
|
 |
|
|
by sooman Posted Fri January 18, 2008 @ 1:57 PM
|
|
|
I read all the replys just for the laughs.
Reply
|
|

|
|
|
 |
|
|
|
The title reminds me of the old joke, "Take my wife... PLEASE!"
Reply
|
|
 |
|
|
by Angelic Princess:) Posted Wed January 16, 2008 @ 11:01 PM
|
|
|
"Unfortunately, we do not know when it was purchased and do not have a receipt" So how do you know it isn't expired??? "but it hasn't gotten the results I had expected " The results you wanted were them telling you that you can return it for full credit.
Reply
|
|
 |
|
|
by Srgntpeppr Posted Wed January 16, 2008 @ 10:20 AM
|
|
|
I REFUSE to believe this LETTER is real.
Reply
|
|

|

|
I agree...
by SumnerMan Wed January 16, 2008 @ 10:34 AM
|
|
|
|
|
|
|

|
|
|
 |
|
|
by Final Score: Boys-3, Girls-1 Posted Wed January 16, 2008 @ 9:19 AM
|
|
|
While cleaning out my boys' closets, I found tons of clothes that they outgrew before they could wear them. They still have the tags on them. I have no proof of where they came from, but I think I might try returning them to Target...
...whadaya think, sound like a good idea?
Oh, wait, I decided to pass them on to someone who can use them more than I can.
Reply
|
|
|
|
 |
|

|
by Gino Posted Wed January 16, 2008 @ 1:38 AM
|
|
|
You booted up your computer, loaded an operating system, browsed over to this site and wasted pixels composing this crap?
Yeah Right! Nice Try
It was probably "recently located" at a flea market or swap meet or Office Max
Reply
|
|
 |
|
|
by Angelic Princess:) Posted Tue January 15, 2008 @ 9:41 PM
|
|
|
Ok #1- You admit you have no item as to when you purchased it.. therefore, it is most likely expired and dried up. How do you know you purchased it from this store if you have no receipt?? Sounds to me like your trying to rip off the company.
Reply
|
|
|
|

|
|
|
 |
|

|
by Adam D Posted Tue January 15, 2008 @ 5:02 PM
|
|
|
The nerve of those people!! You have no way to prove that you purchased the item from their store (notice I did not say, that you cannot prove it CAME from the store) and they are not giving you store credit?? I cannot believe that!! What a horrible business practice We should be able to take anything to any store w/o having to prove we paid for it, heck, why not just steal it and try to make a profit off it!
Reply
|
|
 |
|

|
by donno Posted Tue January 15, 2008 @ 3:51 PM
|
|
|
and I called Dick's and asked them to give me store credit. Would you believe they asked about a receipt? Got all snippy with me so I hung up. Imagine.
Reply
|
|
|
|
 |
|
|
|
|
|
Here is the point.... I spend literally THOUSANDS of dollars MONTHLY as the purchasing agent for my company; all of the purchasing is done with Office Depot, but this was a PERSONAL purchase..... I used to work for Office Depot and for Staples and I know what kinds of controls they place on this kind of product (which makes it difficult to steal). The box these things come in makes it difficult enough to walk out of the store without paying for it. In the interest of not exposing their secrets, I will not discuss what I know here.
The point of my complaint is the response I received seemed to be automated, scripted; and appeared that my complaint had not even been read, as it did not answer some very specific questions I had.
If they do not respond to my concern, they will LOSE (my annual office supply budget is over $250K, and I haven't been under that budget in the last 3 years; this budget is equal to an average store's sales for 1 week) not only business from me personally, but from my company, and all those that I can influence.
Reply
|
|
|

|
by donno Posted Wed January 16, 2008 @ 1:45 AM
|
|
|
Go argue with the manager at a STORE. Doing this over the internet is insane; you don't even have a receipt. Maybe you can browbeat someone in person into acquiescing to your demand. You can give them the whole $250,000 a year song and dance routine. Or, mention all the friends you'll tell, and how you'll create a website bashing the company. For not taking back an item you have no receipt for. LOL
I have had annual budgets of around $100000, and I would never, ever consider reestablishing contacts and migrating all the sourcing over a measly
Reply
|
|
|
|
|
|
by MoDean Posted Wed January 16, 2008 @ 12:25 PM
|
|
|
You sir, are beyond petty. If you would drop a long standing vendor over an $86 item which was a personal purchase, and for which you have no reciept, you should not have control over a 250k budget. In fact, I believe that your company should know that you would stoop so low as to threaten a vendor over a personal issue. You are not acting in the best interests of your firm.
Reply
|
|

|
|
|
|
|
|
..to theft..... Our biggest problem was INKJET cartridges... we would find the packaging sliced open and empty in the store (at least one per week)... These are easier to walk out of the store...
As far as my buying power goes,I DO make ALL the purchasing decisions: I negotiate contracts, purchase prices, and quantities. I am a representative for a property management firm representing a large number apartment communities, representing over 20,000 units throughout the state(that we OWN). This firm is a FAMILY operation and makes all decisions internally.
Reply
|
|
|
|
|
|
|

|
by Jeffrey Posted Wed January 16, 2008 @ 9:07 PM
|
|
|
...blackmail.
That's exactly what you're doing. If they don't accept back a return, without any receipt, a year (was it?) later... you're going to pull your business account.
That's blackmail. Do you feel just a little bit ashamed?
If not, then I guess they should give it to you. You clearly haven't been raised to have morals.
Reply
|
|
|
by T. C. Posted Wed January 16, 2008 @ 9:51 PM
|
|
|
Then this peon amount of money isn't worth the hassel. Most of us here know the trade secrets also. Your point is you got the auto reply. My point is why ask a company to eat the cost of your stupid mistake?
Reply
|
|
|
|

|
|
|
|
|
|
|
by p d Posted Thu January 17, 2008 @ 12:27 AM
|
|
|
I work for OD. You say you know the controls they place on cartridges/toners which makes it difficult to steal them. They still get stolen.
As for getting a store credit all you need is an ID if you don't have a receipt. Of course, it's up to the manager.
Reply
|
|

|
|
|
 |
|
|
|
http://www.google.com/search?hl=en&q=%2B%22%22Canon+FX-3+cartridge%22
Looks like you might get $20, $30 for it.
Reply
|
|
 |
|
|
|
Why should they take it back? How do you know you bought it there? You need to find an organization that will accept it as a donation, or discard it. I don't blame any business for not taking it back. It may not even work properly now, depending on how long it was sitting in a storage cabinet.
Reply
|
|
|
|
|
|
|
 |
|
|