|
|
 Poor poor attitude
Posted Mon January 21, 2008 12:00 pm, by donald s. written to Albertson's
Write a Letter to this Company
I have been driving 3.1 miles to the Tom Thumb store on Arapaho in Richardson, Texas for about a year now. There is an Alberston's at the corner of Beltline and Plano Road in Richardson that is only .3 (1/3 mile) from my house. I was in a hurry today so I decided to just go across the street from my house to pick up a few things that I needed. One of your checkers at this store reminded me why I no longer shop there. I walked in the front door, noticed she was standing right inside the door by the customer service booth, and said "Hello" with a smile on my face. She looked at me right in the eyes and turned her head away without saying a word. I was halfway down the main aisle on the way back to your meat department when I decided to turn around and give my business to a company who hires friendly staff (or at least courteous staff that will, at the very least, reply to a customer when they say "hello"). I drove the 3 miles to Tom Thumb and was greeted by a lady in the bakery department as soon as I walked in the door without having to say a work to her to get the greeting. 2 other employees said good morning to me before I exited the store 10 minutes later. Needless to say, I will take the additional time in the future to drive to Tom Thumb.
Nothing - this happened on a regular basis when I shopped at Albertson's and nothing changed before. I wrote a letter to the corporate office about the poor customer service and never even received so much as an email reply.
 Reply
| Log In/Create an account | 32 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by Rhet Canter Posted Tue January 22, 2008 @ 7:15 PM
|
|
|
That you turned around and left. I would have too. There are too
many shopping options for all of us to put up with unfriendly customer
service. Here's the deal with Albertsons. They are now a HUGE
corporation and there have been tons of mergers with other regional
and local companies. The Albertsons in my neighborhood is one of the
worst.
I've shopped them in other states when I've been out of town and
theyall stack up the same. Lame! I believe the very worst ones, or
those that have been fired from other grocery store chains in the
country have all been sent to my local Albertsons. If they flunked
out of checker school, they were then immediately hired at my local
store. If they are slower than molasses, then they are hired at my
local store. I think there are one or two that are pretty good and I
feel really sorry for them. Who do they relate to? Talk to on their
breaks? Unfortunately, those two are not enough for me to go back
there and I drive a lot farther than 3 miles to grocery shop because
of it.
Thanks for your letter. It made me laugh and think about Albertsons.
I haven't been there in a very long time and now I remember why!
Peace!
Reply
|
|
|
|
|
by geekgirl00 Posted Tue January 22, 2008 @ 6:15 PM
|
|
|
perhaps she was deaf?
my boyfriend is a manager at a grocery store, and one of his employees
is deaf. he has had a few complaints about the fact that she is
"rude" when in fact she is hearing impaired. just a thought.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
by donno Posted Tue January 22, 2008 @ 1:23 AM
|
|
|
Maybe that CSR standing there was on break. I have noticed that CSR's
in certain places are all smiles and friendly, when on duty and they
are obliged to serve me. If I see them when they aren't on duty, they
sometimes will barely acknowledge my existence, even if I smile and
say "hi".
I try not to be so sensitive to "interactions" such as this. I have
thought about them, and decided that if I had to be the cat's meow to
customers, regardless of how unfriendly they are to me, when I'm on
break I may want to have little to do with them.
Granted, if they are standing in plain view, and addressed, common
courtesy and the fact they represent the company would seem to dictate
they respond to a such greeting.
Reply
|
|
|
|
|
|
|
|
|
by Clear thoughts produce clear results Posted Mon January 21, 2008 @ 8:51 PM
|
|
|
on nametags and it is not safe. Good way for stalkers to fixate.
Employees should refuse to have last name used.
Anyhow...no matter how you look at it-customer is #1.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
by Heather Nelson Posted Mon January 21, 2008 @ 6:22 PM
|
|
|
I work in retail and I have customers do the same thing to me. I
guess it's acceptable for customers to be rude jerks.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
by Rated Argh Posted Mon January 21, 2008 @ 7:27 PM
|
|
|
I thought you were implying that she knew this particular person and
was knowingly damaging her, which is what I was thinking.
Reply
|
|
|
|
|
|
For some reason, I had "V for Vendetta" on the brain (looked up Hugo
Weaving on IMDB.com this weekend), and I was stupidly thinking, "Huh?
Is this a reference to the movie?"
Forgive me. And you're right -- I was thinking that perhaps he has a
bone to pick with that employee. If they've had previous run-ins, I
wouldn't blame her for wanting nothing to do with a troublesome
customer.
Reply
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
