no oversight at customer service at ebay; no chance of a reasonable solution!

This is a scam..I received the same letter after I signed up and made
a purchase. I am willing to bet your account is still open and
working. Mine was fine....I got this same account suspended email
like 4 times in a 6 week period. I just put it in spam where it
belonged.

After reading a lot of posts by people trying to help you and your
subsequent responses to them I can only conclude that your opinion is
Ebay is in the wrong and no other answer will satisfy you.

While there are a few horror stories out there about Ebay, there are
many, many satisfied users. I personally have both bought and sold
from Ebay for a few years now, and any problem I ever had (and I've
dealt with a few scammers in that time) was dealt with quickly and
fairly.

There are more than a few answers already that satisfy your questions,
it only appears now that you're looking for validation and a few
"who's with me?" responses. This really isn't the place for that.
Maybe you should do a search for "ebay sucks" or something along those
lines so you can post in a forum that will genuinely make you feel
better about all of this.

A long time ago, I was on Ebay. I bought an item and was subsequently
stalked by the crazy seller. We're talking harrassing phone calls in
the middle of the night. I reported it to Ebay, they did nothing.
Then came the worst of it - my name and address started popping up on
Internet hate sites. The seller was posting my name, mailing address,
email address and phone number, I'm not kidding. So now I'm getting
phone calls not just from crazy seller, but from other crazy
strangers.

Then Ebay suspended my account. See, I had the seller ship the item
to my parent's address, where I was staying, and this differed from
the address on my Ebay account. So gee, I must have been up to no
good. Ebay will never have my business again, NEVER, EVER.

BTW, I tell this story to as many people as I can. Ebay does not have
good business practices. You're good to be rid of them.

This is Ebay's Suspension Reinstatement info page:
http://pages.ebay.com/help/community/reinstfaq.html

You state you were asked: "...to fax a utility bill and a page from my
current credit card statement (I only used Paypal), supply my
birthdate and social security number." This sounds like a cross
between Ebay's policy, linked above, and phishing.

As an aside, I don't think using PayPal or having a credit card
already on file is related to Ebay's request. They asked for a credit
card statement to help confirm your identity. They also want a
utility bill and a copy of a government id.

I don't see anything in Ebay's reinstatement policy that would require
you to give them your SSN. On one of Ebay's pages it says "Ebay will
never ask a user for their SSN."

As I wrote in another reply, Ebay reserves the right to ask for more
information of new user's to verify their identity. It sounds
like this is what is happening. The wringer is the SSN, which I don't
believe they ask for. That doesn't sound right.

If you are able to log into your account and bid on an item your
account has not been suspended. If you have "no longer a registered
user" next to your ebay ID, your account has been suspended and you
will need to contact ebay and work with them to get your account
re-instated. They should be able to tell you why you were suspended.

Its a phishing scam! They asked for my bank account number! I click on
the link and it said the site was removed...so definitly was a
phishing site

Never trust an email that comes directly to your email address.
Always just consider emails in your "MY MESSAGES" section as true.

Someone may have used your ID. Believe it or not it happens. They
actually look like they are you, take payments for non-existing items
and then buyers complain or report you.
It really looks genuine.
Trust me I get them at least 2-3 times a week.

OR someone reported you.
Look at the bottom of any listing. There is a place to click for
"report this listing". Depeeding on what they (or SHE?????) said, you
could actaully get booted.
You agreed to that in the LONG LONG LONG stuff they made you ceck OK
for when you signed up.
There is NO NEED for your social security number EVER on Ebay. EVER.
I would go to "help" and report that you were a victim of breached
security and complain. Ebay's attitude will change quickly.

SAVE ALL YOUR EMAILS, too! You may need them

If you give credit for all the Buyers that misread the ads before
purchasing, this Seller's feedback would be more like 99.5%. I
spent 20 minutes looking through the negative feedbacks. Many
buyers posted negatives that showed they failed to read the
descriptions carefully. This is clear from the Seller's responses.
And you know what? I did not see a single Buyer post a Follow-up to
those Seller's responses. Nothing like "Seller is lying," "Not true,"
etc You have to interpret feedback carefully. You have to go read
the text comments, and not rely just on numbers. To say you wouldn't
send your money to someone with a 98.9% rating has no meaning at all
without backing it up with other evidence.

The seller is selling Chinese knockoffs, but their ads are written to
describe that junk accurately. It is up to the Buyers to
determine if an item suits them. If 99+ out of 100 people determine
that Chinese knockoff cameras suit their needs, and are happy with
their purchases, then so be it. People looking for those products
would be happy with this Seller.

We are all so happy that ebay buyers can blame ebay sellers and those
sellers can blame the buyers. Well, isn't that special? Just where is
the "service" in ebay's customer service?


To be as clear as possible, my one and ONLY comment was getting more
and more email spam by this seller (Linda) for other crap (SD cards)
that I did not want to buy the first time she asked. That was it!!
Could this possibly justify a buyer's suspension at any other business
you can think of?


Plus, I did not give her an "F", just a "C" with a
heads-up to others out there that they were also buying some
unnecessary spam with their original transaction. I see this as a
proper role for customer "feedback" and seller improvement.
They should be thanking me for taking the time to provide constructive
feedback, when necessary.


So...I can see the ebay feedback system as less than perfect and
easily misunderstood (for example, 98.5% vs. 99.5% means what
exactly?) especially when (and if) an innocuous comment doesn't sound
like puckered lips on each other's asses?!

P.I. (Dubbed)

This definately sounds like a scam. I hope you did not provide the
information they asked for. There is no reason for Ebay to have your
SSN.

I would go the Ebay site- make sure it is the REAL site by typing in
the web address. Do not click any links in any emails. Check on the
status of your account that way. Read their help section for more info
on phishing scams and how to report it.

Hope that helps...

Sounds to me like a phishing scam. I use eBay often, so I went to
their website and found this:

Important: Beware of impostor email. If you received an email stating
your account was suspended, please confirm that the email was sent
from eBay by checking My Messages in My eBay.

If the email message you received is not located in My Messages,
proceed with caution. Some members have reported attempts to gain
access to their personal information through emails impersonating eBay
stating that their account has been or will be suspended. These
solicitations will often contain links to Web pages with a request to
sign-in and submit information. These emails are also known as "spoof"
or "phishing" email. Learn how to recognize spoof mails.

If your account has been used without your authorization - Please
review the Account Theft Help page for next steps.

Good luck!