Lowe's Delivery Resulted in Damage

well after 2 months Lowes has finally sent out a insurance adjuster
and agreed to pay for the mess they made.At first they were denying
everything and I threatened small claims court.They finally sent a
adjuster and he agreed that they were new rips and Lowes was
responsible so all will be taken care of as soon as the insurance
check arrives..Thanks for all the help everyone..

While I agree with the previous posts I do have a few things to point
out. One, unless the throw rugs were obviously old or stained I might
think you always have them there and would have moved them so as not
to track dirt on your throw rugs. Two, did you sign for the deliveries
before they left? I only bring that up because if you did there might
be wording in there that states they aren't liable for any damages to
the house not listed (or something like that) look at your delivery
paperwork or the purchase order you got from Lowes. I hope they can
resolve this for you. Good Luck!

My grandma had an oven installed quite a few years ago...she bought it
from a local mom and pop appliance center...they took a huge chunk of
wood out of the door frame of the kitchen. She called and the men came
back with no problem and fixed it. i hate big box retailers sometimes

Colleen K.,

Well written letter.

If it were me while doing what you are doing I would contact my
homeowners insurance agent and get his/her feedback on how to
proceed.

One would think having them interceed on your behalf with the other
insurance company might give you a leg up.

For future deliveries I suggest asking the company doing a delivery to
bring "x" amount of cardboard to cushion tile and vinyl floors. If
they give you a blank stare you can probably get all you need at your
local recycling center with the promise that you will return it when
done.

Good luck and stop back and let us know how it pans out.

BillR.

Your letter made me realize how lucky I've been with deliveries over
the years. I've always had the best delivery guys who did little, if
any, damage.

I'd like to say that the throw rugs were not a good idea, but they
should have said something to you before just throwing them to the
side. There is also not much anyone can do about the weather or
conditions outside the house. Maybe you could have given them a mat
or rug to wipe their shoes on, but I realize that sometimes these
deliveries happen so quickly, it's hard to think fast enough. There
was no excuse for tearing the tile, and taking pictures was a great
idea. It definitely sounds like they're stalling, and you should
stay on top of this until you get their attention and a resolution.

Good luck.

Good point, and you're right. And you'd think if they were doing
multiple deliveries that day, they'd have come prepared. Honestly, I
would be furious. She obviously calmed down before writing this!

I'm glad you took pictures!

In defense (just a tiny bit) of the guys, putting loose rugs down on
carpet could be a very difficult way to move a two-wheeler cart (heavy
with an appliance) across a room. There is special plastic for this,
and you can tape it down to your carpet with special tape. I've seen
this done at open houses, for example.

But still -- they couldn't wipe their shoes off at the door? Warn you
that it was muddy or something?

However, my defense of Lowe's ends right there. If you don't hear
back from Lowes SOON, you need to send them a formal demand letter
with a specific date (such as, 10 or 14 days after the date you send
the letter) by which you expect to hear from them. Send it to the
manager of the store and cc in-house counsel (which should be easy to
find via their website, or by calling their HQ). Send it by certified
mail, return receipt request, or by a delivery service such as FedEx,
which will require them to sign for it, and you can get that proof.

Then take them to small claims court.

You must be furious, although you've written a pretty even-toned
letter.

GOOD LUCK!