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Put Ultimate Back in Your Crumb Cake, Entenmann's

Posted Thu January 24, 2008 3:01 am, by Venice G. written to Entenmann's

Write a Letter to this Company


I have been purchasing Entenmann's baked goods for well over thirty years, and my family has always enjoyed the abundance of varieties you offer in cakes, donuts and cookies.

Our favorite item in your line of cakes is the Ultimate Crumb Cake, especially the chocolate version. Lately, the chocolate one has not been available in my area, so I have been purchasing the original plain one (with no filling). Each time I buy one, however, I notice that is looks less and less like the Ultimate Crumb Cake, and more like an ordinary crumb cake. At first I thought the cake was mistakenly put in the wrong box, but after purchasing a few more, I realized that was not the case. Our favorite Ultimate Crumb Cake has been reduced to just another common cake, leaving me with no incentive to choose your brand over someone else's.

I realize that the prices of ingredients such as milk and eggs have risen substantially, and normally I would suggest a price increase over a decrease in quality, but in the case of your Ultimate Crumb Cake, I can't imagine paying anymore than it already costs. The only way I would continue to purchase this item is if you restore it to the original quality without a price increase. I also realize that might result in a slight reduction in profit on this particular item, but I think it would be a small price to pay for the amount of satisfied customers who will continue to buy this product.

Thank you for considering my suggestion, and I look forward to hearing from you with good news.


Reply



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by MA Cunningham Posted Mon January 28, 2008 @ 8:32 AM

I so did not need this today Venice!

Now you made me drool all over my keyboard!

But seriously, I have to wonder if they just didn't ship any to your
area recently or if it's one of the items they discontinued.

I wanted to go to the Outlet this weekend anyway - I'll look to see if
we have any here for ya : )

Reply


I'm disappointed by ♥Venice♥ Mon January 28, 2008 @ 4:35 PM
by Giggle pie Posted Sat January 26, 2008 @ 10:56 PM

Great letter! I hope they listen. I love their donuts. =) Some of
their products were sold at Tastee, a baked goods store that would
sell food that was close to its experation date at a reduced price.
Entenmann's products were there some times and all of their products
were still fresh well over the experation date. MMMM... I got a
craving now... I hope they step up and make top-notch foods again.

Reply


The outlet is great! by ♥Venice♥ Sun January 27, 2008 @ 2:10 AM
by Final Score: Boys-3, Girls-1 Posted Sat January 26, 2008 @ 2:20 PM

My nana always used to buy the one with the raspberry filling-is that
the Ultimate Crumb Cake?

If so, that's good stuff and I can't imagine them changing it.

Reply


Yes by ♥Venice♥ Sat January 26, 2008 @ 6:21 PM

Is that such a bad thing? by Final Score: Boys-3, Girls-1 Sun January 27, 2008 @ 3:48 PM


Haha.. my mother was the same way by ♥Venice♥ Sun January 27, 2008 @ 4:50 PM

by lissie Posted Sat January 26, 2008 @ 7:39 AM

I love ultimate crumb cake!

Reply


You have good taste! n/t by ♥Venice♥ Sat January 26, 2008 @ 6:19 PM

by Bobosgirl Posted Fri January 25, 2008 @ 10:46 AM

I love Entenmanns- and the crumb cake was my Nana's favorite. My Mom
always used to go buy one when she knew my Nana was going to visit.I
hope you hear from them- usually their stuff is top notch.

Reply


That's how I feel, too by ♥Venice♥ Fri January 25, 2008 @ 11:30 PM


we bought the cream cheese coffe cake by Bobosgirl Mon January 28, 2008 @ 10:56 AM


Cream cheese coffee cake? by ♥Venice♥ Mon January 28, 2008 @ 11:19 PM


you should try it! by Bobosgirl Wed January 30, 2008 @ 11:09 AM

by Melissa Savelloni Posted Fri January 25, 2008 @ 9:57 AM

mmm... entanmann's.... yummmmm....

To bad about the slipping of quality. But your letter just tempted me
to stop at the Entanmann's "outlet" near me for a yummy treat after
work!

"Our favorite Ultimate Crumb Cake has been reduced to just another
common cake" I dont know why, but that line made me chuckle. Maybe I'm
over-caffinated.

Hope you hear back from them! (with positive changes, of course!)

Reply


It isn't just you by donno Fri January 25, 2008 @ 12:08 PM


Oops - Venice posted an update a few posts down. by donno Fri January 25, 2008 @ 12:11 PM


haha by Melissa Savelloni Fri January 25, 2008 @ 1:33 PM


It was my honest reaction by ♥Venice♥ Fri January 25, 2008 @ 11:29 PM


Re: Put Ultimate Back in Your Crumb Cake, Entenmann's by The New and Improved Brenda Fri January 25, 2008 @ 8:12 AM

by ♥Venice♥ Posted Fri January 25, 2008 @ 11:16 PM

Entenmann's chocolate varieties really are good. It's so hard to
pick just one. I also love the chocolate chip filled crumb cake,
and my daughter loves the French style cheesecake. I think everyone
has at least one favorite Entenmann's product.

Oh, I also love the holiday stolen with the powdered sugar on top, but
I couldn't find it this Christmas.

Reply

by ♥Venice♥ Posted Fri January 25, 2008 @ 1:21 AM

Hi, everybody!.. thanks for responding. There has been an interesting
turn of events.

I was at the store and looked at an Ultimate Crumb Cake to see if it
was any different than the one I had at home. It was! It not only felt
twice as heavy, but it looked like the Ultimate Crumb Cake I know and
love. So now I'm back to thinking that mine was put in the wrong box.
The reason I wrote the letter was because the last few I bought were
not up to par, but this last one was really pathetic.

I saved the product info from the box, so if they contact me, I'll
have the necessary information. I know this is not an earth shattering
matter, but now I'm curious to see what they have to say.

The saga continues.. Stay tuned!

Reply

by Gino Posted Thu January 24, 2008 @ 11:05 PM

Has anyone else noticed the weights have decreased on a lot of their
products as the prices increased?

I totally agree with you. The ultimate crumb used to be very generous
with the crumb part, it's what made it worth buying in the first
place. They made an excellent Louisiana glazed crumb cake that was
flavored with orange. I used to slather on hot fudge and a scoop of
ice cream (sigh, I miss that!)

Tastycake also tried to compete with them for awhile, and their crumb
cake was pretty decent, but they went back to making luch sized
pre-packaged pastries again.

Great Letter! I hope they respond.

Reply


by Queen Green Posted Thu January 24, 2008 @ 10:00 PM

n/t

Reply

by donno Posted Thu January 24, 2008 @ 3:01 PM

Off topic - They had another flavor of the Ultimate Crumb Cake in my
area for awhile. Did you try or do you remember that? It wasn't
perfect, but it was the flavor I preferred. I guess my tastes weren't
"mainstream" enough.

My local Wegmans increased the cost of its store-baked donuts two
months ago 50%. A few weeks ago, I noticed the price went up another
12.5% over the original price, a total increase of 62.5%. I had wrote
forms of complaint on both occasions. After the second time, I
received a call from Wegmans corporate. The man told me "There is a
two month supply of grain for the entire world right now. Our costs
have gone through the roof."

I also noticed two weeks ago the prices of the commercially baked
goods at Wegmans went up about 10%.

I don't know how or if this fits into the situation at Entenmann's (it
seems like it may).

In any event, I hope Entenmann's improves the quality of the product
so as to retain loyal longtime customers like you. I'm not sure
what's going to happen with prices. Good luck.

Reply


Ouch - "I had written forms of complaint" by donno Thu January 24, 2008 @ 3:40 PM


Yes, there are a few flavors by ♥Venice♥ Thu January 24, 2008 @ 4:22 PM


The raspberry is completely *gone* where I shop by donno Thu January 24, 2008 @ 5:27 PM


Our local bagel store.. by Harleycat Fri January 25, 2008 @ 11:49 AM

by RedheadwGlasses Posted Thu January 24, 2008 @ 12:40 PM

Back in the early and mid-'90s, Entenmann's had a fabulous line of
fat-free "breakfast desserts." That's what I called them, anyway --
coffee cakes, strudel, doughnuts, cookies -- too sweet for me to eat
for breakfast, but good any other time of the day. They were
delicious.

I'm afraid to buy Entenmann's again. I don't need that kind of
delicious decadence in my life!

Reply


I remember the fat free line by ♥Venice♥ Thu January 24, 2008 @ 4:22 PM


*giggles* by Melissa Savelloni Fri January 25, 2008 @ 5:49 PM


I'm with you, Red! by StoicGrrl Fri January 25, 2008 @ 10:56 PM


by Harleycat Posted Thu January 24, 2008 @ 11:50 AM

Mmmm, crumb cake. It's one of the few sweets I eat.

Good letter, I hope they respond.

Reply


When we lived in New Jersey by ♥Venice♥ Thu January 24, 2008 @ 4:22 PM

ahhh New Jersey bakeries.... by dottiejean28 Thu January 24, 2008 @ 4:55 PM


I think the name by ♥Venice♥ Thu January 24, 2008 @ 5:11 PM

by BellaSera Posted Thu January 24, 2008 @ 11:42 AM

I've never had Entenmann's crumb cake, but I love their plain donuts.
I could eat about five or more at a time when I was pregnant.

And then I wonder why I gained so much weight. It's a mystery, I tell
ya.

Great letter.

Reply


Stop worrying by ♥Venice♥ Thu January 24, 2008 @ 4:21 PM




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