WHAT AM I INVISIBLE CUSTOMERS DON'T COUNT BECAUSE THEY ARE NOT EMPLOYEES

Turn off your caps lock key when typing a letter to a company. It is
totally unprofessional & is the equivalent of yelling.

When the company sees this letter typed in all caps, they will
probably do as I did: leave it without even reading it.

You say that you left and then called the manager. The best option
would have been to ask for the manager right there in person and
explain the situation. There is a good chance you could have gotten
your order with the points you had, based on the misinformation that
was given to you and the inconvenience that you experienced.

I can't hear you over the shouting!

Do what?

You may have a valid complaint, but your letter is very difficult to
read due the fact that the entire letter is in all CAPS. Honestly, I
didn't even bother to read it, and I'm sure they won't read it either.

How can invisible customers count when the employees can't see them.

Waisted?

You think he did this because you are black. OMG! It's 1950 again!!!

If in fact TGIF mismanaged expectations about redeeming your point,
it's understandable that you feel upset -- even angry. We've all been
there in different ways. That said, the manner in which you articulate
your feedback probably does a disservice to the legitimacy of your
concern. Raising the following issues or suggestions might increase
your odds of success:

- constructively offering suggestions for employee training
- suggesting new protocols for how calls are managed before employees
come in the office
- documenting the names and titles of the individuals

- Pete, Founder, PlanetFeedback

(Note to commenters: focus on the content of the letter, not the
letter writer. Many of the comments below border on inappropriate.)

"I MAY BE PREGNANT BUT I AM NOT STUPID"

To me, this sounds like you're saying pregnant people are
stupid....that's kinda mean.

I want to buy the world a spell checker to save what is left of my
sanity. Does anybody else want to contribute to the fund? It is a
worth cause.

Do you just sit at home and write complaint letters? Between this and
your other letter it sounds like you want free stuff.

first it was tgi fridays and now the letter with the apartment, you
must have the worst luck in the world

Invisible customers don't count? That seems awfully arbitrary of you
to make that pronouncement. I, for one, am offended.

Power to invisible customers! Just because we're invisible doesn't
mean we don't have feelings!

Where to begin...complaint is valid if its true but your spelling and
writing technique are horrible.

Caps are generally ignored by a lot of companies because they make the
content so difficult to read. And when writing a letter of complaint,
such as this, use appropriate type, punctuation and correct spelling.


Again you may have a valid complaint but its lost in the way you wrote
your letter.

You are an idiot.

I don't blame you one bit for being upset. You got horrible service.
Some pointers? Turn off the caps lock. Don't use the race card (it
might even be true but the company receiving the letter will be more
likely to disregard your complaint). Being pregnant, your hormones
are probably wacky but try to keep a clear head. Right now you just
sound irate and irrational.

Ok #1-the race card is WAY overrated, so DROP that right now. What
does being pregnant have to do with ANYTHING on WASTING time? And
about the stupid comment.. I'm on the edge about that one........

Eyes...bleeding...cant...read....anymore.

I really couldnt bring myself to finish reading your letter. Sorry!

You would get better results if you took your own letter seriously.
You can get your point across without typing in all caps and throwing
around accusations of lying and racism.

Nalo,
Seeing your letter just reminded me that I had recieved an email
about this program just last week. Just in case you didn't know this
I wanted to share the following with you. I can just see your next
letter written 4/2/08 I am angry I purchased food and did not get any
Gold Points. I had to walk with my new screaming baby, who happened
to have a dirty diaper, and then spent my money, and you didn't give
me my points. You are thiefs. I might even call 911 and tell on you.


Anyway hope you earn some more points, and get your meal before you
can't earn them any longer.

I too like to get my discounts/rebates/awards....I would be a bit
irate if I went to the trouble to check prior by calling the location!
Not sure what happened in this case...Isn't there a number you can
call and check on the card? I know you can check total points
online?

Important Message from Gold Points Rewards Network:
As announced by Gold Points®, the Gold Points Reward Network will
change to a redemption-only program on April 1, 2008. Beginning April
1, you will no longer be able to earn Gold Points®; however, the
Gold Points in your account will not expire. You may continue to
redeem them at your favorite T.G.I. Friday's restaurant (for a limited
time), as well as Gold Points catalog merchandise and gift cards by
visiting goldpoints.com.

Learn more about this change from Gold Points Reward Network

You might have a valid complaint, BUT:

1. There is a button next to the "a", called a "caps lock". Turn it
off.

2. Don't play the pregnancy card. It has no bearing on your letter.

3. Don't play the race card. It also has no bearing, as you no have no
proof that race plays any part in this. In fact, you come across as
racist yourself, bringing the race of the employees into it.

4. Don't call people liars, or make other rude comments about the
employees.

5. Proofread your spelling and grammar.

Contrary to what all they others say. It may not be an issue to them
or even that employee BUT it IS how you felt.It is not unreasonable to
expect to feel good when you leave a business. Especially, when there
definitely was an error on their end.

If an employee makes you feel this way, it is the manager's job to
resolve that & to keep you as a satisfied customer. Besides keeping
you coming back --which you must do to accrue all those points-- to
keep you from telling others (like here). A satisfied customer tells 3
people, a dissatisfied customer tells 3000!

I would guess if the manager handeled it with class and your interest
in mind, we would not be reading this letter.

Not everyone is a write or a typist!
But I would suggest a letter to the district or regional manager (the
manger's boss). Maybe you can look to others for help writing it in a
way that may be more effective. There are a lot of resources here that
can help with that.

State your case FACTS first, how the employee made you feel and the
unresolved outcome. If there were other customers who witnessed it,
that is important,too.

Oh good grief.

1) Drop the race card. It doesn't do any good. Did the server know
what your race was when you ordered? I doubt it.

2) You can check your points by calling the number on the back of the
card. So why didn't you do that?

3)Lose the caps! It makes your letter unreadable and really, just
makes you look like a fool.

4) No location, no credibility.

You may or may not have a valid complaint, but first please calm down,
then turn off the capslock and check your spelling. They'll be more
likely to take you seriously if you don't appear to be screaming at
them.

n/t

WHO CARES IF YOU ARE PREGNANT? YOUR NOT SPECIAL BECAUSE YOU ARE.
THERE ARE THOUSANDS OF OTHER PREGNANT WOMEN IN THE WORLD SO SHUT UP.
GET A LIFE AND STOP SCREAMING. I AM SCREAMING BACK AT YOU BECAUSE YOU
ARE AN IDIOT. GO BACK TO SCHOOL!

Quit screaming, it's rude. You had me until you pulled the race card.
When something doesn't go you way is no reason to pull race into the
mix.

"WHAT AM I INVISIBLE"

Actually, "Nalo" is Hawaiian for "to disappear."

Not making fun of your name, but simply pointing out the irony.

Got it!

I hope you grow up a little before you have your kid.

Sorry, I cannot read this poor attempt at a letter. Next time leave
out the all caps, the racism and the pregnant issue.

Oh Lordy; someone else pulling the "I'm pregnant" excuse. Good grief.
As if this gives one entitlement....

(Before someone jumps on me, I'm almost 37 weeks pregnant and waddle
like a dad-gum penguin, but I still manage to walk around without too
much complaint!)

But, as regards the letter-- please remember that this is a business
letter; all capital letters have no place here. Always remember to
cool down before writing a letter as the facts get jumbled up in the
"heat of anger."

If you were invisible, she wouldn't have told you that you didn't have
enough points because either she wouldn't have known you were there or
she would have been so unnerved by a voice speaking to her out of
nowhere that she would have fled entirely.

And if you dragged out the "YOU ARE A BUNCH OF LIARS" thing as early
in the conversation as you seem to be claiming, then I don't think we
need to worry about you being invisible, a customer, or black: I
think the main thing they thought you were was unreasonable.

Given that there's an obvious way to understand the facts you describe
that doesn't involve bigotry, unless there are additional facts that
make it seem as if bigotry really was involved it is probably not a
great idea to bring it up. Discriminating against people on the basis
of race is wrong. Accusing people of discriminating on the basis of
race when they're not is also wrong. Accusing people of
discriminating on the basis of race if you can't make a case for that
being exactly what's happening makes people really uncomfortable
because of the possibility that you are mistaken.

I think you'd be more likely to get your point across if you got rid
of the capslock and just wrote something like "On Thursday evening I
called the TGI Friday's at [address] in [city] to order some food to
pick up. The woman I spoke to said I had enough points to get my food
and I'd only need $0.49 for the sauce. When I got there, the woman I
dealt with said that I didn't have enough points. I hadn't brought
enough money because I thought I only needed $0.49. I'm pregnant and
I only have a short meal break from work, so I wasn't able to go back
and get my wallet and I finished my shift without lunch. I would like
there to be some way that I could track my own points so that I can
know for sure that I have enough money to buy my food when I go there
on my meal break. Thank you."

This is a poorly written letter. Maybe you should have this letter
pulled and re-write it, not in all caps, and put away the race card.
I'm sure you have a valid point in there somewhere, but it is hard to
find.

The Race Card. It was hard to see, for all the unnecessary
capitalization.

Does "Majority Hispanic" mean mixed race?

Race Card!
I fold!