Disappointed with Comcast Triple Play

He lives in a building that has a Comcast STORE downstairs! They
still weren't able to hook him up!!

"$80 dollars that I paid the installer" when I had cable installed I
didn't pay the installer anything. That seems fishy to me. Also I
had problems with Comcast deleting my email address (they did it
twice) I had to call and call and call finally the sixth person I
talked to (over a two week period) was great he took responsibility
for fixing my problem. He got it done in a half hour, when I had been
waiting two weeks on people who didn't know what they were doing.
I used to have Time Warner Cable and I miss them.

Sonya,

My parents in TN had the same nightmares..including the deposit. GET
everything in writing..dates....times...so forth. They will tell you
anything to get you off the phone. Twice during the 1 year they
switched prices on my parents going up several dollars. They finally
gave them the 99.00 dollar offer again, but insisted they get a box
for digital cable. The installer never was able to get the box to
work. So in order to get her 99 special for a year the installer
suggested she keep the digital box for the year and it is not even
hooked up.

Their outlets look like a 6 year old installed them. They are
honestly horrible.

I finally filed a complaint to the FCC in order to get this resolved.
They needed proof I what I told them so that is why I say use the
email contact as much as possible and document. You can go to FCC.com
and file a complaint from the home page. Just look for the link.

Customer service on the phone would make promise after promise then
not live up to them.

Good luck...I as so Thankful I have Timewarner Cable where I live.

It's funny, I had the opposite experience. When I had my cable
service installed 2 yrs ago everything was great, quick and clean
install and no problems. We switched recently to FiOS from Verizon
and it was nothing but a headache. It was an 8 hr install and things
were still not right after he left. We had another tech come out and
fix some things and still not everything worked. It took two weeks of
phones calls and troubleshooting to get everything right.

You know... it's the frequent complaint letters like this that just
add to my arguments as to why I don't want/need cable television.
What a nightmare! I hope your letter gets you some service!

My experiences with Comcast have been similar. Two men showed up to do
the installation and took 2 hours or so to do that. They had to
replace some wire but left the empty box and debris from trimming the
wire scattered in the basement. I told Comcast when I first approached
them that I cannot be without a working phone and that I had some
concerns about their digital service. They assured me that there would
never be a problem. Not true. The phone goes out at least once a
month. And between phone outages, either the internet or the cable go
out. Part of the phone service was anonymous call blocking which I've
never been able to get. I've called several times, they have generated
4 or 5 "tickets" but I still get anonymous calls. It looks like I will
have to move in a couple months due to a job change so I'll change
services then. Otherwise,I would go back to AT&T now. All in all,
Comcast has the worst service of any cable, phone or internet provider
I've ever dealt with. Good luck, as you will have to call them and
just hound them to get anything.

the best thing to do is to call them at night. And say you want to
cancel your services. They will then transfer you to their retention
department and you should be able to negotiate from there to get
everything that you want.

I'm not surprised with Comcast....we switched three years ago from
Comcast Cable because it was getting way too expensive in the
Chicagoland area.

Give them a call...bug them til they get tired of hearing from you.
You have the right to get the service they promise in their ads. If
this does not work, go to the local consumer advocate groups you find
either on the local news or in the papers so they can help you out.
Otherwise, I would threaten to switch cable companies if you have
others in the area in competition with Comcast.

This is unrelated, but a couple of years ago, we had a wire fall. At
first we thought it was an electric wire, but turns out it was a cable
wire. Our present cable company said that it was Comcast's. A call
was made and a time was set up for the tech to come out and take care
of it. A couple days after the supposed visit, it still had not been
taken care of. Long story short, turns out someone had "signed off"
on this job to make it look like it had been done. It did get done
finally...but still all the hoops we had to jump through.

Please keep us posted with what happens.

wow....sorry to hear your troubles...i never had a installation issue
with Comcast..they came the day they said...actually an hour early and
got phone cable and internet started lickety split. I only had billing
issues so i know the phone wait times suck good luck though

It sounds like Comcast has put you through the mill, and this letter
was your last resort. Your frustration is coming through loud and
clear, and I can't say that I blame you. It would be nice if someone
contacts you to resolve everything, but I'm not sure that's realistic.
You may have to stay on top of this to get it resolved.

Let us know if you get a response.

If you need service or have billing problems, call them. These
problems can't be solved with an email. As miserable as it is, you
need to stay on the phone until you find the right person to solve
your problem(s).

If you take the attitude "they have to call me," these issues will
fester and drive you nuts. Also, a billing issue will be harder to
correct as time wears on.

Good luck!