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False Advertising

Posted Wed February 20, 2008 12:00 pm, by David S. written to Circuit City

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On Sunday (02/17/2008) I purchased a Hitachi model P50S601, advertised on Sunday online AND in the store as being a 1080p set. I made it CLEAR to the clerk that I wanted a 1080p set (I already have a 1080i). On Monday night (2/18/2008) I read the manual and discover it's a 1080i DISPLAY.

That night I printed Circuit City's description of the product (which was still listed as 1080p). On Tuesday (2/19/2008) morning I looked at the online description and it's stated as being a 1080i display now (and guess what, it's $200 more expensive now!)

In no way do I blame Circuit City for this misinformation, in fact it appears it has happened several times in the past with other retailers dealing with Hitachi. That being said, I do put the onus on Circuit City to make things right.

Today (2/20/2008) I went to the store at which I purchased the television (Jantzen Beach, Portland, Oregon) and spoke with the operations manager. The only thing that he can do for me is offer an exchange for the value of the TV that I purchased, which had 36-month financing (which I can't get on a different TV!), not to mention the fact that I have to borrow a truck AGAIN to return this TV, and take the time out of my day to return it, because he won't pick it up for free without charging me additional SALES TAX and a fee!!!

I am absolutely livid with Circuit City at this point and will be taking my business to BEST BUY after I lug this damned 100-lb television back the the store.

Here's an idea: Allow me to swap for a comparable television of comparable size and comparable resolution WITHOUT additional charge, and let me KEEP MY 36-month financing!


Reply



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by MA Cunningham Posted Wed February 27, 2008 @ 9:14 AM

"In no way do I blame Circuit City for this misinformation, in
fact it appears it has happened several times in the past with other
retailers dealing with Hitachi. That being said, I do put the onus on
Circuit City to make things right."

Why? You admit the problem lies with Hitatchi so why would the
"onus" be put on C.C.?

That's like blaming the salesman for not knowing the car he's selling
you is a lemon. "Well, I know that the manufacturer has a
history of problems with this car, but I blame the salesman 'cuz HE
sold it to me."

I hate to say, if the whole 1080p was so important to you, why didn't
YOU ask to see the manual or the packaging? Surely it needs to
specify this somewhere with the tv. A big ticket purchase like this
surely requires more research beyond what the associate told you.

You can point the finger of blame all you want. It's not their fault
if they were told it was a 1080p and Hitatchi shipped them something
different.

Reply


Rehash by amish1979 Wed February 27, 2008 @ 1:07 PM


So again by MA Cunningham Wed February 27, 2008 @ 1:31 PM


You're a little late here by amish1979 Wed February 27, 2008 @ 1:42 PM


And apparently. . . by MA Cunningham Wed February 27, 2008 @ 2:14 PM


With friends like these.... by amish1979 Wed February 27, 2008 @ 3:18 PM


and yet you're still here. . . . by MA Cunningham Wed February 27, 2008 @ 4:01 PM

It may be hard to imagine... by Keith C. Fri February 29, 2008 @ 4:02 AM

ROFL!!! Same here. by Keith C. Fri February 29, 2008 @ 4:00 AM


No we don't by MA Cunningham Wed March 19, 2008 @ 4:19 PM


Thanks MA by Lia Fri February 29, 2008 @ 11:40 AM
by bostons for you Posted Wed February 27, 2008 @ 2:46 AM

What is wrong with you people???? I don't need negative BS like this.
Why would I belong to a website were everyone is cutting each other
to nothing. There's way to much of this in the really world without
looking for it!!!! Where's the compassion?

Reply


Everyone? by amish1979 Wed February 27, 2008 @ 1:21 PM

That is by J P R Wed February 27, 2008 @ 3:41 PM

by 10 weeks... Posted Fri February 22, 2008 @ 10:05 AM

You may be out of gas here. Most ads whether on-line or in print have
some kind of clause about being able to substitute the item for
another if need be. They also ususally have something about errors and
omissions.

Have you tried contacting Hitachi since you are aware that there are
problems with ads that it puts out.

Reply


by Wolf Posted Thu February 21, 2008 @ 4:41 PM

What 'SALES TAX'? Oregon DOESN'T have a Sales tax. Trust me!

Reply


Wolf by amish1979 Thu February 21, 2008 @ 6:09 PM


Thanks! by Wolf Thu February 21, 2008 @ 7:48 PM

You took the words out of my mouth by Rhet Canter Thu February 21, 2008 @ 6:20 PM
by Keith C Posted Thu February 21, 2008 @ 3:15 PM

I haven't read the entire thread--it's too long, and I don't have time
for this every day--but I have to say, I got a kick out of it.

As with every letter that comes through, the angry villagers gather,
torches in hand, to pick the letter apart. Find a flaw, any flaw,
exaggerate, misconstrue, whatever it takes.

This time though, the monster exits the castle and fights back. And
the angry villagers whine. I especially love the line that David is
not "making friends and influencing people." Reality check:
OPs are not here to curry your favor, especially when you're being
nasty to them.

Give David a break. Yes, his comments were as nasty (if not more so)
than I've seen from many commenters--but by now, most of you had it
coming, in spades. Consider this "mega dose of fight back"
compensation for all the times that OPs didn't fight back, and quit
whining about it.

It's nice to see the balance being tipped for a change.

Reply

Hmm... it's gone now. Glad I got my kick for the day before it was deleted (n/t) by Keith C Thu February 21, 2008 @ 3:17 PM


*blink* by Lia Thu February 21, 2008 @ 4:08 PM


? by amish1979 Thu February 21, 2008 @ 4:19 PM


Lia.. by Harleycat Thu February 21, 2008 @ 5:23 PM


Or... by amish1979 Thu February 21, 2008 @ 6:16 PM


No, by MA Cunningham Wed February 27, 2008 @ 12:17 PM


I can't believe you said that word by Knuckles Fri February 29, 2008 @ 12:47 AM

Good to know by Keith C Thu February 21, 2008 @ 7:22 PM


Please do..n/t by Harleycat Fri February 22, 2008 @ 9:00 AM

Did the shoe fit? by Keith C Thu February 21, 2008 @ 5:26 PM


Sorry by Lia Thu February 21, 2008 @ 7:34 PM

Okay by Keith C Thu February 21, 2008 @ 8:05 PM


Yeah, okay by Lia Thu February 21, 2008 @ 10:35 PM

Ditto (n/t) by Keith C Thu February 21, 2008 @ 11:03 PM


You missed a tad while you were sleeping Keith by Gino Thu February 21, 2008 @ 10:38 PM

Gino, I think the nastiness is what Keith was enjoying... by Steve-Oh Thu February 21, 2008 @ 11:07 PM

Rather than guess by Keith C Thu February 21, 2008 @ 11:15 PM

I lost my clairvoyance in a car accident... by Steve-Oh Thu February 21, 2008 @ 11:27 PM


Have you tried looking by RedheadwGlasses Thu February 21, 2008 @ 11:34 PM

Sigh. by Keith C Thu February 21, 2008 @ 11:50 PM


Ironic isn't it? by Gino Thu February 21, 2008 @ 11:37 PM


Lower the bar! Everybody limbo! n/t by RedheadwGlasses Fri February 22, 2008 @ 12:16 AM

I read by Keith C Thu February 21, 2008 @ 11:14 PM


With all due respect Keith, by Gino Fri February 22, 2008 @ 12:41 AM

Do you really care what I think? by Keith C Fri February 22, 2008 @ 1:26 AM


I don't care what you think,. by Gino Fri February 22, 2008 @ 2:35 AM

If you think by Keith C Fri February 22, 2008 @ 3:12 AM


sniff again- that's not breath by Gino Fri February 22, 2008 @ 4:36 AM

For someone who doesn't care.... by Keith C Fri February 22, 2008 @ 5:35 AM


For someone who cares...... by Gino Fri February 22, 2008 @ 6:42 AM


Oh brother by amish1979 Fri February 22, 2008 @ 11:30 AM

Imagine my taking by Keith C Fri February 22, 2008 @ 3:45 PM


"David needed to change his screenname to get back on and comment" by amish1979 Fri February 22, 2008 @ 11:26 AM


I think it's funny... by RedheadwGlasses Fri February 22, 2008 @ 1:13 PM

Wow! by Keith C Fri February 22, 2008 @ 3:47 PM


Actually, I call you something else by RedheadwGlasses Fri February 22, 2008 @ 7:56 PM

No, I didn't think it was intellectual.... by Keith C Fri February 22, 2008 @ 10:02 PM


heh pot. kettle. black. n/t by RedheadwGlasses Sat February 23, 2008 @ 12:24 AM


ha ha ha ha ha How did I miss this post? Thanks, it was all worth it! by Gino Sat February 23, 2008 @ 4:16 AM


Do some homework before buying by Gino Thu February 21, 2008 @ 5:40 AM


Lack of comprehension by amish1979 Thu February 21, 2008 @ 11:43 AM

by Lia Posted Thu February 21, 2008 @ 1:22 PM

is not the way to win friends or influence others. I really don't see
how your post really helped your case, seeing as you're adamant that
we are all idiots and don't know squat.

I think that you owe the person you insulted an apology and need to
spent time away from the computer and internet in general to think
about how you should engage your brain to finger filters.

Reply

Research by Keith C Thu February 21, 2008 @ 3:35 PM


Research? by amish1979 Fri February 22, 2008 @ 7:10 PM


Your response makes absolutely no sense whatsoever by Gino Thu February 21, 2008 @ 11:03 PM


There is one think I do know about you, G by amish1979 Fri February 22, 2008 @ 7:12 PM


ha ha ha by Gino Sat February 23, 2008 @ 1:26 AM


leat? by amish1979 Sat February 23, 2008 @ 1:45 AM


I got my answer by Gino Sat February 23, 2008 @ 3:50 AM


1080p vs. 1080i by amish1979 Mon February 25, 2008 @ 11:56 AM


by RedheadwGlasses Posted Wed February 20, 2008 @ 9:40 PM

Won't Circuit City charge a 15% restocking fee?

Reply


Restocking fee by davidsund Wed February 20, 2008 @ 10:13 PM


Restocking fee by puyro Thu February 21, 2008 @ 9:55 AM

by puyro Posted Wed February 20, 2008 @ 9:02 PM

Best Buy will charge you for delivery and pick up also.

You may not be able to get 36 month financing on a different TV, but
on most TVs there is some sort of financing promotion being offered.

You will get the full value of your TV back and be able to use it
toward another TV.

Also, online prices can change at ANY time no matter if it's
circuitcity.com, bestbuy.com, amazon.com, etc.

Don't complain about the weight, you're the one who wanted a TV that
size.

And leave out the swearing and caps.

Reply




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