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Teach Employees About Calendars, Toys R Us

Posted Thu February 21, 2008 12:00 pm, by Peggy L. written to Toys R Us

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I went to Toys R Us in Rowland Heights, California to return 2 Transformer toys today. It is the 90th day since the purchase and someone who seems like a manager at the store, gave me a hard time with the return. She claims that she does not know if it has passed the 90th day and I asked her to just add up the days and she'd find it IS the 90th day. She went on saying she doesn't know how many days there are in November so she just needs to go to another place to check the calendar. (I think her logic is that if November has 31 days then it'd make it the 91st day since purchase). I told her there are only 30 days in November and she just does not believe me and went to another department to check the calendar and left me waiting for 15 minutes! She did realize that it in fact is within the 90 day time frame and let me return the stuffs.

I just do not understand why she needs to check how many days there are in November instead of just turn around and ask her coworkers standing right next to her. I also do not understand why it took her 15 minutes to check the calendar. I think she deliberately gave me a hard time and I was not pleased with the process.

Being a loyal customer who probably spent around $3000 during Christmas last year at Toys R Us, I do not think it'd be likely for me to come back again. TEACH YOUR EMPLOYEEs ABOUT CALENDARS!


Reply



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by Prisoner of Askaban Posted Wed March 12, 2008 @ 7:49 PM

If she thinks that November has 31 days then I wonder how she became
manager.


"I just do not understand why she needs to check how many days there
are in November instead of just turn around and ask her coworkers
standing right next to her."

She could even have asked one of the children how many days in
November(provided they are over 7) and they would have known. Still I
don't see why they could have made an exception for one extra day with
an honest customer.

The reason it took her to check the calender for 15 minutes was
probably because she did not know that November came after October or
was at the end of the year. She was probably looking between June and
July and wondering where the November page of the calender was until
finally someone else came along and told her it was after October not
after June.

Reply
by Prisoner of Askaban Posted Wed March 12, 2008 @ 7:49 PM

If she thinks that November has 31 days then I wonder how she became
manager.


"I just do not understand why she needs to check how many days there
are in November instead of just turn around and ask her coworkers
standing right next to her."

She could even have asked one of the children how many days in
November(provided they are over 7) and they would have known. Still I
don't see why they could have made an exception for one extra day with
an honest customer.

The reason it took her to check the calender for 15 minutes was
probably because she did not know that November came after October or
was at the end of the year. She was probably looking between June and
July and wondering where the November page of the calender was until
finally someone else came along and told her it was after October not
after June.

Reply

by The New and Improved Brenda Posted Fri February 22, 2008 @ 7:57 PM

Well, I sure can't tell you how many days are in each month without
looking at a calendar but I can tell you that I would be able to find
out faster than 15 minutes!

Reply


30 days hath September, April June and Novermber by Knuckles Sun February 24, 2008 @ 2:32 PM


by Unflinching Erik Posted Fri February 22, 2008 @ 2:43 PM

I've seen a few people singing the praises of the Thirty Days Hath
September rhyme, but I've always been a bigger fan of the knuckle
trick. If you don't know how the knuckle trick works, it goes like
this: Count the months on your knuckles and the grooves between your
knuckles. When you run out of knuckles on one hand, move to the other.
Leave out your thumb knuckle. Every month that lands on a knuckle is
31 days, every month that lands on a groove between knuckles is 30
days (or 28 for February).

As an added bonus, it takes slightly less than fifteen minutes to
figure out how many days are in November using this method. Progress,
thy name is Erik!

Reply


I use that! by Melissa Savelloni Fri February 22, 2008 @ 5:00 PM


Someone taught me a knuckle trick once by Don-Oh Fri February 22, 2008 @ 6:50 PM


Unlikely... by ams1001 Fri February 22, 2008 @ 8:03 PM


Darn it, I posted about that and it didn't "take" by RedheadwGlasses Fri February 22, 2008 @ 7:23 PM


I've been looking for it... by Unflinching Erik Sun February 24, 2008 @ 8:08 PM


Hmmm by RedheadwGlasses Mon February 25, 2008 @ 9:18 AM


That would explain it. by Unflinching Erik Mon February 25, 2008 @ 1:06 PM

by PsychoSekc Posted Fri February 22, 2008 @ 10:55 AM

You mean there's only 30 days in November?!!! You learn something new
everyday!! ;)

Reply

Re: Teach Employees About Calendars, Toys R Us by SusanB Fri February 22, 2008 @ 10:16 AM

A day is a day by Keith C Fri February 22, 2008 @ 3:16 PM
by Melissa O Posted Sat February 23, 2008 @ 11:43 PM

The difference is that when you make a purchase, you are helping pay
that person's wage. It's called customer service. Most companies
would benefit from helpful feedback on how to improve it.

Reply

return by nicole r. Tue March 11, 2008 @ 5:11 PM


by Melissa Savelloni Posted Fri February 22, 2008 @ 10:12 AM

Peggy,

I understand your frustration here. I am going to take you at your
word that it took 15 minutes for the employee to get back to you. That
is pretty excessive. Most stores, the computer will automatically tell
you that the purchase is not within the alloted return period, and it
seems that Toys'r'us does not have that. At the very least, a calender
should be provided at the return stations - I'm sure that would save a
lot of time and hassle.

I don't however, feel that the employee was picking a fight with you.
What does she have to gain out of that? I think she is guilty of being
a scatterbrain, at best (and really, we all have our moments.).

Reply
by Keith C Posted Fri February 22, 2008 @ 4:07 AM

A few thoughts:

1) It doesn't matter if she returned it on the last day. If the return
policy 90 days, that includes the 90th day.

2) If the store is "strict" about their return policy (and
the register won't make the computation), they should arm employees
with a calendar the returns counter, and teach the employees how to
use it.

3) The OP stated the wait time was 15 minutes. I'm going to take her
at her word. Yes, I've seen people exaggerate too. It doesn't mean
everyone does.

4) Knowing the number of days in each month is not "common
SENSE", it's common KNOWLEDGE. And apparently not common enough,
or the OP wouldn't have written.

5) Nowhere does the letter suggest that the OP went "looking for
a fight".

Reply


Well by inanna68 Fri February 22, 2008 @ 10:53 AM

I haven't read her replies by Keith C Fri February 22, 2008 @ 3:13 PM

Okay, morbid curiosity got the better of me by Keith C Fri February 22, 2008 @ 3:24 PM


inflammatory by inanna68 Fri February 22, 2008 @ 4:34 PM

Thank you for the calm and well-reasoned response by Keith C Fri February 22, 2008 @ 5:01 PM


Cheat sheet... by ams1001 Fri February 22, 2008 @ 7:56 PM
by T. C. Posted Thu February 21, 2008 @ 11:39 PM

15 minutes out of your life. Never know may have saved your life.
Take a chill and realize it isn't personal. She didn't wake up and
say I am going to screw up Peggys day.

Reply

by ed wilson Posted Thu February 21, 2008 @ 11:34 PM

Not knowing what happened at the store, I will still comment:
1.) I've worked 19 years in retail. One thing I have learned is that
people waiting on something multiply the time they have to wait by a
factor of 2X or 3X. A 6 minute wait becomes 15. (They also multiply
distances - I drove 50 miles - read 20.)
2.) I'm pretty sure Toys R Us registers would OK the refund or not
when they scanned it. You didn't mention if they did this.
3.) Toys R Us has a 45 day return policy on collectables -
Transformers could be considered this, but I guess they didn't do
this.

Reply

It's like that by Fungramma Fri February 22, 2008 @ 5:51 PM

by RedheadwGlasses Posted Thu February 21, 2008 @ 7:24 PM

I would think it'd be up to the computer to check the 90-day count
automatically, otherwise, you'd literally have employees counting the
days, which (1) could be slow and (2) has room for error.

Reply


Computers by ams1001 Thu February 21, 2008 @ 11:21 PM


I mention it because of other comments that have been posted at this site by RedheadwGlasses Thu February 21, 2008 @ 11:58 PM


Computers by ams1001 Fri February 22, 2008 @ 7:45 PM


If you had a complete adumakashun by RedheadwGlasses Fri February 22, 2008 @ 8:39 PM


Some store receipts by ♥Venice♥ Fri February 22, 2008 @ 1:51 AM


You're right! Target does that! by RedheadwGlasses Fri February 22, 2008 @ 9:02 AM
by Angelic Princess:) Posted Thu February 21, 2008 @ 6:33 PM

I hate people who wait til the LAST possibly moment to return an item,
and especially wait til AFTER the return period to return it, THEN get
mad when it gets denied. Maybe everyone should have a calender
embedded in their heads.

Reply

Teach Employees About Calendars by Peggy Long Thu February 21, 2008 @ 6:51 PM


No, five-year-olds do NOT know there are 30 days in November by RedheadwGlasses Thu February 21, 2008 @ 7:44 PM

She's a 40 year old woman who's worked there since 1994 by Peggy Long Thu February 21, 2008 @ 7:58 PM


Nevermind by RedheadwGlasses Thu February 21, 2008 @ 8:27 PM


Well, by Don-Oh Thu February 21, 2008 @ 11:18 PM

Doesn't make her stupid just ignorant. by T. C. Thu February 21, 2008 @ 11:32 PM

um Excuse ME by Angelic Princess:) Fri February 22, 2008 @ 8:57 AM


Would you just relax for a second? by burkhagirl Fri February 22, 2008 @ 10:53 AM


by Don-Oh Posted Thu February 21, 2008 @ 6:20 PM

If you hadn't waited until the bitter end, there would have been no
question. I don't think it is odd that they double checked to make
sure.

Nobody (including me) cares how much you spent at this or any other
store. Your mother may think you are special, but nobody at Toys R Us
does. It is just a business.

Reply

by Sunflower Sarah Posted Thu February 21, 2008 @ 6:08 PM

Not everybody has a calendar in their heads(myself being one of them),
and as Toys R Us is one of those places that is strict about return
policies, I am sure the cashier wasn't going to risk getting written
up over your return if it had been more than 90 days.
And, nobody cares how much money you spent in the store. You deserve
no better or worse treatment than me, who spent about $150 in there
this Xmas season.

Reply

C'mon! How can anyone not know that there are only 30 days in November??? by Peggy Long Thu February 21, 2008 @ 8:00 PM


Your reply by ST Thu February 21, 2008 @ 10:16 PM

It's common sense! by Peggy Long Thu February 21, 2008 @ 11:08 PM


I guess if it is common sense, by Don-Oh Thu February 21, 2008 @ 11:25 PM


How Is It "Common Sense"???? by SumnerMan Fri February 22, 2008 @ 12:28 PM


Sometimes.. by Harleycat Fri February 22, 2008 @ 8:46 AM


License plate memorization by ST Fri February 22, 2008 @ 11:20 AM


It's so wacky.. by Harleycat Fri February 22, 2008 @ 11:45 AM


Think of what a great witness you'd make for the police! n/t by RedheadwGlasses Fri February 22, 2008 @ 1:08 PM


I had to file a complaint.. by Harleycat Fri February 22, 2008 @ 1:34 PM


Completely unrelated but cop-friendly story... by RedheadwGlasses Fri February 22, 2008 @ 1:51 PM

ST... by Angelic Princess:) Fri February 22, 2008 @ 8:59 AM

by Bill R Posted Thu February 21, 2008 @ 5:52 PM

Peggy L.,

My Mom used to say " If you go looking for a fight...you are
going to find a fight".

Could it be that two folks, one from the customer universe, the other
from the management universe met under these circumstances?

That being said the calculation of days in a month might be in the
head work for some and refer to a calendar work for others.

The 15 minute wait could be explained away as letting the customer
steam or there could have been an interruption unknown to the
customer.

Stop back and let us know what the company says, thanks.

BillR.


Reply

by Brian D. Posted Thu February 21, 2008 @ 5:50 PM

Nothing like waiting until the last minute. Why did you wait?

Reply




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