Instore Pickup From Hell

I don't know if you know this or not, but with History calling an
Afican American person "girl" or "boy" is degrading. I am sure that
you meant no offence but for you to call an this black woman "girl" is
offensive.

In the past when there was slavery people used to refer to blacks as
"boy" or "girl" because they were not considered equal to whites.
Even children as young as nine or ten called adults by their first
name or even "boy" or "girl", while they called these children Mr. or
Mrs. by their last name.


I think you should rewrite this letter and change "some black girl" to
some dark skinned woman, that will be a whole less offensive.

As a person who works in customer service, yours is the type of letter
people I work with like to laugh at. Your facts are off and it's
poorly written.
Yelling in a letter gets you nowhere. Why is it necessary to mention
race? And demanding restitution from the store is just silly. Try
again when you settle down.

Any letter that demands the termination of an employee loses all
credibility in my book.

I always love when people say that they got or almost got kicked out
of a store for no reason. Stores are not stupid, they would not kick
someone out if they were trying to make a purchase. However, if the
customer posed a threat in any way then for the safety of the others
in the store they would kick someone out. I think that you aren't
telling the truth here because there has to be something missing.

Not going to happen.

Maybe they threatened to ban you from the store because you're the
customer from hell.

What Downers Grove, IL BestBuy there is two.
the store at Butterfield or the one at 75th?

No wonder they wanted to ban you from the store.

This letter os very poorly written and will not result in a response.
You need some help with your sentence structure, as it appears English
is not your native language.

Also, calling the employees "stupid" isn't appropriate. I wonder what
names, after spending 2-3 hours of their time, the employees are
calling you.

I would re-write letter. Because best buy probably will laugh at
letter. If going to write letter make sure you actually use complete
sentences. Seriously, this letter is written horribly.

I lost any interest in your problem right there. Race is an
appropriate identifier sometimes, but more often than not, it's a way
for a white person to indicate that the person they're talking about
is not white.

It's an easy and stupid pattern (I'm in the Midwest, and it's done A
LOT here, maybe not so much in areas of the country where there's a
higher proportion of blacks). And it needs to stop.

I get tired of seeing these stupid letters that point out the race of
the CSR, as if it's implying that the problem lies there.

I agree with Branding, there must be more to this story. Why would
you accept the wrong item?

There's HAS to be more to this story.

Quite simply, there is no reason for someone to take home an item they
didn't order. You simply say "this doesn't match the item I ordered."
If they don't have the correct item in stock, you refuse to accept
the item. Best Buy should refund your money, if you card was
charged.

But that's not the part that bothers me.

I cannot fathom how anyone in customer service, at a B&M store, would
EVER talk to someone for 2-3 hours. After 15 minutes, at most, you'd
think the manager would have been called. And a "black girl" at
that!

And, of course they're going to return the item. That's what you
wanted! If the item you DID want was in stock, why didn't you just go
and buy it?

Or was the problem that they didn't actually have it in stock?

I'm sorry, but if someone referred to one of my employees as "black
girl" and argued with her for 3 hours, I'd (a) give you your money
back and (b) ask you not to return.

No way it's worthwhile keeping someone like you a customer.

So, what's the rest of the story, huh?

"I will complain to every state, government, or news media I can
find."

There are 50 states. I doubt that the government of Namibia will care
about your problem.