felt like a thief

For my store's credit card purchased returns, it'll only go back on
THAT credit card, or a cash card.

Your friend should go to the store with his credit card and return the
camera. Stores usually want the original-purchase credit card in
order to process a return.

And I see you haven't learned from your last train-wreck of a letter.
You're still swearing, and there are basic misspelled words (thieves,
not thiefs; their, not thier; etc.).

but no one treated you like a thief. They said they felt the camera
had been abused/mishandled, not stolen.

But I have to ask, were you looking to EXCHANGE the broken camera or
just return it? That would make me suspicious too if a customer
wanted to return a defective item and was not planning on buying
another one. I'd have to wonder if they had used it for one event,
mistreated it and then wanted to take it back and get all their money
back.

The fact that you are here accusing them of "treating you like a
thief," cursing and attacking anyone who responds in opposition to
your letter makes you appear that much more suspect.

a lot better response. I would be ashamed to send a letter like this
and truly expect a decent response.
And, was it a month or 2 weeks?
And swaring only makes it worse. Totally unnecessary.
And gets you no brownie points.
Honey gets more that bitter.
No one MAKES you feel anything. You decide your own response/reaction
to a given situation.
Count to 10 and write again.

lack any real feelings.

And the whirring and vibration are just downright distracting.

you can't spell, you can't string together a coherent sentence, you
called them names and you have zero grasp of proper grammer. no one
will pay one whit of attention to this ridiculous diatribe. my only
question is, what the heck are you getting so upset about; it isn't
even your camera, which makes it none of your cotton pickin' business.
let "the kid" handle it.

the hell are you cursing for?

1) Drop the curse words. "hell" does not belong in a business letter

2) Sorry you have bad eyesight and that your grammar/English skills
are not good. But you have no right to take it out on us. We're trying
to provide you with constructive criticism.

Long story short: drop the attitude and you may be surprised at how
far it can go.

In fact, I don't think your letter gets anywhere NEAR the realm of
grammar. But hey, you wrote pretty well for someone who obviously
never went to school. Good job! And judging by your personality
exhibited in your comments below, charm school couldn't be afforded
either.

Okay for those who aren't into the real issue here, and those who
prefer picking apart the letters for thier gramar. CUSTOMER
SERVICE!!!!!! Long version...He, "the kid" is a friend of my son. "I"
offered to return the camera, but three of us went to the store to
shop so three of us were at the return counter. Get it now? And if you
were really reading the post you would have noted "she" was the
electronics associate. It wasn't rocket science.

be more efficient than the flesh and blood models, so there is no
excuse for her.
Seriously though Cindy, you did have the receipt. How did they make
you feel like thieves? I would suggest a re-write for this letter.
As others have stated, there are several errors in yours. A
well-written letter can have a bigger impact. Explain exactly what
the CSRs said to make you feel like you were in the wrong. Take the
emotion out of the letter, stick to the facts.
Good luck.

Huh?

You write a letter like this and you call them "mornons"?