Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Sign up for PlanetFeedback's "Consumer Café" email newsletter!

Losing hair and pissed off

Posted Wed March 19, 2008 8:40 am, by Amy B. written to Pantene

Write a Letter to this Company

I have experienced some hairloss and prior to this I had nice full hair. I wrote to Pantene, they then sent me a letter telling me that it was any other factor except for their product which I expected nothing less from a company, well, let's face, better to have a few woman who are bald than give up the millions of dollars in revenue! They did send me 50 bucks, wow, is that going to grow my hair back? Is there a doctor that can see me for 50 bucks? You people amaze me.....I would think to avoid any future problems you would take care of problems now.....before someone gets worse results!

Hire a doctor, give me some meds to get my hair to grow back? I don't know?


Log In/Create an account | 64 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by aly76 Posted Fri June 22, 2012 @ 1:34 AM

I tried Pantene once, when I was 16. My thick, long hair started to
fall out. I stopped using it and it stopped falling out. Pantene is
simply a chemical that coats your hair, from the follicle, which
suffocates and dries out your hair- causing the damaged, broken, and
loss. Don't use this crap product!

by firedancer67 Posted Wed September 21, 2011 @ 8:44 AM

For the last few years I have been using Aveeno and Paul Mitchel
products and my hair was great, but the products are expensive. When
I couldn't afford them I used Finesse and never had any problems with
my hair falling out. A few years ago I bought some Pantene and
immediately noticed my hair was falling out by the handfuls every time
I shampooed. There was so much hair in the drain and on the bathroom
floor that I thought I was suffering from a vitamin deficiency. I
never thought it was related to the shampoo. When I resumed using
Aveeno products, my hair stopped shedding. A year later I ended up
with Pantene and the same thing happened so I became suspicious.
After a few years of observation I am without a doubt convinced it is
Pantene and now I am pissed. A month ago I needed shampoo and
conditioner and a friend stopped at the store and grabbed what he
thought was good quality hair products, knowing how I love to take
good care of my long silky shiny hair. When I saw he bought Pantene
my reaction was to give it away to someone and go to the store myself.
I now wish I had because I knew better from past experience.
Unfortunately I thought "maybe I'll give it a try. I can't really be
the shampoo or they wouldn't sell the stuff". My hair started falling
out and I thought maybe It's because I didn't brush it enough during
the day and now it's all coming out at once. I kept making excuses
for this product and blaming myself and I used it for two weeks! I am
angry at myself now because yesterday I finally realized how thin my
hair is. I feel like I am going bald. It's horrible and I am going
on vacation with my mother whom I have not seen in almost two years.
I look terrible with thin, thin hair and thought I might have a
disease or vitamin deficiency. Thanks for everyone who wrote about
this. Pantene does suck....NEVER AGAIN!!!!


hair loss with Pantene by kimchi_lady Mon September 26, 2011 @ 12:04 PM
by Kelly P. Posted Mon July 11, 2011 @ 2:40 PM

I would not doubt that the Pantene is a problem for you but that does
not make Pantene responsible. A lot of people are allergic to Pantene
much the way that a lot of people are allergic to Tide laundry
detergent. It does not make it the companies fault. Pantene is
probably not the cause of your hair loss. I would go out on a limb and
wager that you have the same problem that I do and dermatitis
triggered by the Pantene is causing your hair loss. Change shampoos
and in about three months (a typical hair cycle) you will see
regrowth. The fifty bucks should cover a new hair style to help it
look a little fuller until then.


by yoshann Posted Tue October 27, 2009 @ 4:59 PM

has ur hair grown thicker again?

by redhatterb Posted Thu September 24, 2009 @ 12:40 PM

Hair loss can also be caused by certain prescription medications,
other than cancer medications. I know this from personal experience.

by diebugsdie Posted Mon September 21, 2009 @ 3:01 AM

maybe you have cancer.


Derr. by Bruce S. Sat January 16, 2010 @ 8:03 AM

Nope by Scott L. Sat April 3, 2010 @ 11:33 PM

by PepperElf Posted Sat April 25, 2009 @ 1:49 PM

I would suggest contacting a doctor to find out what's causing it.

You might feel that the only thing you changed was using Pantene but
it might not be the case.

For example, stress, excessive hair coloring, genetics, and even
constantly wearing hats can cause hair loss.

However Pantene isn't liable for your doctor bills just because you
think their product might have given you hair loss.

By that reasoning, if I ever have a tooth ache, I could just say "Well
Crest did this to me! They need to pay for me to see a dentist."

Unless you have actual proof - other than you own assumptions - you
will not legally be able to get more out of them.


I suggest by JME Tue July 14, 2009 @ 1:05 PM
by anonymous consumer Posted Sun September 7, 2008 @ 4:31 AM

Considering stress also leads to hair falling out you should relax.

Have you gone to a Dr. to confirm that Pantene makes your hair fall

I don't use mass produced brand name shampoos and conditioners anymore
because of the preservatives they put in the ingrediants to make the
product last longer on the shelves in stores.

I suggest talking to a Dr. and a hair care specialist so you can find
out the problems and find hair care products that work for you and are
healthy on your hair and scalp.

by Merm Posted Fri July 11, 2008 @ 10:42 AM

I just had to come online to do a search on Pantene and hair loss and
was surprised at all the hits I found. I have used Pantene for years.
In the beginning it didn't do anything but make my hair the envy of
everyone I was around. My hair was naturally thick, straight, black
and already shiny. Well, add the Pantene and it looked like the models
advertised on TV. In the past couple of years, I've noticed more
hairloss. I thought it was because I was getting older. But the thing
is, both my parents have all their hair. No baldness in my family.
Yet, though I don't show any baldness, I know by the feel of it that I
have only half the hair I used to have (and my family members agree
with me).

I thought sometimes maybe it was the Pantene so I would take a break
from it and switch using it with other shampoos including organic
ones. But I missed the way the Pantene made my hair look so I would
always go back to it. Sometimes I'd run out of shampoo but still have
the conditioner so it was always never more than a couple of days that
I would go without using it. Well, a couple of weeks ago I ran out of
all my Pantene products entirely. So, I used only some Prell or
organic stuff. Lo and behond, today was the first day that I didn't
lose about a dozen strands of hair while shampooing and then another
20 out while blow drying.

I am so happy to finally find the cause of my hairloss. I am sorry to
know that it is Pantene, because it really does make your hair
beautiful. I'm also sorry to know that though people have complained
to Pantene about the hairloss, the complaints have been ignored and
pooh-poohed by others who may have used it on occasion and not had a
problem with it. Well, I didn't have a problem either in the

Now, I just hope that my hair comes back in as thick or nearly as
thick as it was. I have a feeling that it may be too late and those
hair follicles have probably been damaged permanently.


Hair loss from Pantene by yoshann Tue October 27, 2009 @ 4:59 PM

by maxxout Posted Tue June 3, 2008 @ 8:03 PM

Every time i would wash my hair it would fall out and i was pissed to.
the I tried tea tree oil shampoo that i ordered from puritan pride and
it stopped falling out. I saw a difference the firdt time i used it.
try that on ur hair and let me know how it works for you.

by d0rkiishchris Posted Wed March 26, 2008 @ 2:29 AM

I seriously doubt the cause of your hair loss is this conditioner or
whatever the heck it is as you didn't specify. Go to a doctor and get
some proof that the hair loss is caused by a foreign substance and not
your own body. Then, when you have found that its not cancer or aids
causing the hair problem, hire a lawyer. They're not going to just
give you thousands of dollars on a whim.


by valkyrie Posted Mon March 24, 2008 @ 7:41 AM

pantene didn't cause your hair loss. i use it and my hair is pretty

i imagine it's related to hormones or stress. try rogaine or


LOVE PANTENE>.......Best for you money....... by Terry Q. Wed January 5, 2011 @ 2:26 AM

by eydieville Posted Sat March 22, 2008 @ 9:06 PM

i use pantene a lot and i have enough hair to share, so i don't think
pantene causes hair loss. i think you are all the victim of an urban


by eydieville Posted Sat March 22, 2008 @ 6:27 PM

seriously, you need to get to a doctor. losing more than 100 hairs or
so per day is a warning bell. i don't think it's the shampoo. i am
dead serious, please make an appointment with a physician.


by StoicGrrl Posted Fri March 21, 2008 @ 6:26 PM

Please go to the doctor and get yourself checked out, Amy. I don't
know if it is or isn't the Pantene causing your hair loss, but I know
that when I started losing alarming handfuls of hair in the shower it
turned out to be a symptom of a thyroid condition. Had that condition
not been treated, my life would be very different today and in the
years to come. Even if it does turn out to just be a reaction to the
Pantene, it's better to know for sure. Good luck to you, however it
works out. And again, PLEASE go see a doctor!


by Blackrack Posted Fri March 21, 2008 @ 10:03 AM

I have never heard of an over-the-counter shampoo causing hair loss.
There are a million other things that could cause it (judging by this
letter, stress might be a factor, and genetics plays a huge role), and
Pantene did not need to send you fifty bucks.


by Andrew 1 Posted Fri March 21, 2008 @ 4:56 AM

Well, all the first responses were about how you couldn't prove it
was the shampoo that made your hair fall out, and then a slew about
how Pantene has a record of creating hair loss. I'd say this; that
knee-jerk responses to another 'OP' makin' somethin' outa nothin' are
created by people who have stopped their learning processes. In order
to learn, you have to stop playing those tapes in your head that you
recorded so very long ago. People with Alzheimer's do that. No one who
still has the power to think should. Each time you read a letter, hold
that knee, keep it from jerking, and try to use your brain before
typing that same old same old on your keyboard.
You have a legitimate complaint, especially since it's been
confirmed by other Pantene users who noticed an increase in hair loss.
It's a shame we can't support each other and drive abusive industries
out of business.


Different people repond differently.. by Harleycat Fri March 21, 2008 @ 10:47 AM

Abusive? by SiouxFan Fri March 21, 2008 @ 10:49 AM

Wouldn't it be counterproductive by Harleycat Fri March 21, 2008 @ 11:14 AM

"knee-jerk responses"? by RedheadwGlasses Fri March 21, 2008 @ 6:39 PM

He's just doing his normal thing by Knuckles Sat March 22, 2008 @ 1:14 AM

I'm not going to support driving Pantene out of business. by Knuckles Sat March 22, 2008 @ 1:09 AM

Re: Losing hair and pissed off by NYtoSCtoNC Sat March 22, 2008 @ 8:35 AM

Well, by Gino Tue March 25, 2008 @ 3:19 AM

by Phaedre Posted Thu March 20, 2008 @ 11:24 PM

It is old old (like 20 years old) news that pantene does this.Geeze, I
have known this since elementary school.Atleast you discovered it was
the pantene before you lost ALL your hair.That has happened to me
(with a different product) and it is no fun.


by Evil N Posted Thu March 20, 2008 @ 7:05 PM

This is news to me, I have been using Pantene for years and I also
have lots of hair falling out but chalked it up to getting it
colored/etc. This alarms me. I must have spent hundreds of dollars
on this stuff. I did notice that Pantene Restoratives caused tons of
my hair to fall out and I stopped using that, but the regular stuff?
Does anyone have any other recommendations on what to use, not only
for me but for the poster? I feel her pain!


Recommendations by Beeracuda Thu March 20, 2008 @ 7:23 PM

Sally Beauty! by MA Cunningham Thu March 20, 2008 @ 10:06 PM

Dove makes good shampoo and conditioner by Melissa S. Thu March 20, 2008 @ 10:15 PM

I love the Dove products as well. by Final Score: Boys-3, Girls-1 Fri March 21, 2008 @ 9:54 AM

I did use radient red too by Melissa S. Fri March 21, 2008 @ 10:46 AM

by dulynoted Posted Thu March 20, 2008 @ 5:46 PM

Pantene products are horrible.

Why they keep advertising them as the best products is beyond me.


by Melissa S. Posted Thu March 20, 2008 @ 10:09 AM

Oh my god!

I just realized that pantene caused my hair to fall out too! But my
hair is so thick that it never made a noticible difference in my
appearance. But looking back, I remember a LOT of hair coming out in
the shower... and having to buy one of those hair-catcher things. I
thought it was just because I have a lot of hair, but it stopped when
I started getting different shampoo!

I still would go to your doctor and have it checked out, just in case
something else is causing it. Even if it is Pantene, you still want it
to be treated promptly.


Mine would come out in CLUMPS by Final Score: Boys-3, Girls-1 Thu March 20, 2008 @ 11:16 AM

by Final Score: Boys-3, Girls-1 Posted Thu March 20, 2008 @ 8:14 AM

Pantene is known to cause hair loss. I used it for years, and could
never figure out why I was losing more strands than usual. I thought
maybe it was just my body changing. Then I started to hear the rumors
so I stopped using it, and before I knew it, my hair was back to its
old self. From what I understand, it's the chemical that they use to
make your hair "smooth and shiny" that coats it and causes hair loss.
Put some of that $50 towards some of the Neutrogena shampoo that is
clairfying. That should get some of the buildup out. And don't worry,
your hair will start to fill out again quickly.

As for your letter, you probably should have saved it and re-read it
when you had calmed down a little. But at this point, there's not much
they can do for you. You just have to stop using their product. I've
been seeing these letters come through PFB for years, and it looks
like Pantene still hasn't changed their product.


There are tons of other hairloss letters from Pantene users: by Final Score: Boys-3, Girls-1 Thu March 20, 2008 @ 8:21 AM

I remember some of them by ~Fiâi-la-âlea~ Thu March 20, 2008 @ 10:47 AM

However.. by Harleycat Thu March 20, 2008 @ 10:43 AM

Maybe that's why by ♥Venice♥ Thu March 20, 2008 @ 4:34 PM

Posts here changed my mind by RedheadwGlasses Mon March 24, 2008 @ 7:58 PM

by Gino Posted Thu March 20, 2008 @ 2:50 AM

Wow, I think this is the first time I've seen someone upset because a
company sent them a generous gesture. I don't know what's contributing
to your hair loss problem, it could be any number of factors either on
their own, or in combination with this product. Body chemistry,
stress, hormonal changes, environmental factors, medicines, etc may
come into play.
While it's an unpleasant situation, proving it was the product alone
would have to come before holding them accountable.


by Knuckles Posted Wed March 19, 2008 @ 8:31 PM

I think it is because my undershirts are too tight. I'm going to
write the manufacturer and demand compensation.


Consider them to be "scouts" by RedheadwGlasses Wed March 19, 2008 @ 10:29 PM

Hey, HEY! by Knuckles Wed March 19, 2008 @ 11:22 PM

Or his nose (n/t) by LadyMac Thu March 20, 2008 @ 8:02 PM

EWWWWW! by MA Cunningham Thu March 20, 2008 @ 10:07 PM

You're welcome. ; ) by RedheadwGlasses Sat March 22, 2008 @ 10:23 AM

That's funny right there... by Buzz Mon March 31, 2008 @ 8:02 PM

by Queen Green Posted Wed March 19, 2008 @ 8:30 PM

perhaps it is a medical issue, or stress. My advice is to make an
appointment with your physician to see what the problem is. And
consider the fifty bucks a "freebie."

by Rhet C. Posted Wed March 19, 2008 @ 6:20 PM

Just accept that reality and go to your doctor to figure it out. It's
not the shampoo. It's something else. Do you have a lot of stress in
your life? Semi-permanent hair loss is sometimes due to a high level
of stress.


by ♥Venice♥ Posted Wed March 19, 2008 @ 5:32 PM

I realize you are probably upset, which would explain the tone of your
letter, but I also think you might actually have a valid concern about
the shampoo. I've read other letters here with the same complaint,
which leads me to believe there might be something to it. I have been
using Pantene shampoo for a few years now with no problems, but that
doesn't mean it isn't causing problems for other people.

The thing is, without first seeing a doctor, there is no way of
knowing what's causing your hair loss. For the sake of your health,
get a doctor's opinion before deciding the shampoo is the culprit just
in case there's something else going on.


by KevinG Posted Wed March 19, 2008 @ 4:31 PM

I've never heard of a bald troll before. If they sent you $50, what
more do you want? Buy a cheap wig.


by RedheadwGlasses Posted Wed March 19, 2008 @ 12:35 PM

The average human loses 100 hairs from their head each day--some lose
more, some lose less. You need to go to a doctor to find out the
cause of your hair loss. Unless YOU'RE a doctor or scientist, you
can't possibly know that it's the shampoo that's causing your hair to
fall out. You also could have breakage -- quite a different thing
than hair loss.


by Sunflower Sarah Posted Wed March 19, 2008 @ 11:39 AM

The tone of this letter is completely inappropriate and probably not
going to get the response you are seeking. I use Pantene, my hair
isn't falling out. More likely you should make an appointment to see
what it was in the Pantene that caused your hair to fall out because
it is likely to be in other shampoos as well.


by Harleycat Posted Wed March 19, 2008 @ 9:36 AM

You have absolutely no proof that this product caused your hair loss.
Before accusing them of this, you need to see a doctor to determine
the cause. It could be many things, among them, an underactive


by MA Cunningham Posted Wed March 19, 2008 @ 9:33 AM

First of all, I would strongly advise getting yourself under control.

Writing a letter to a company that is titled "Pissed off" is neither
appropriate nor is it effective. Secondly you have no proof that they
are responsible for your hair loss. It would be nice to assume that
they are at fault, but stress, allergies, infections, heredity, any
number of factors could be what has led to your hair falling out.

If you have an allergy to something in their product that you were not
aware of - how is that their problem or responsibility to send you to
a doctor and pay for it? Bottom line is that it's not.

At a minimum, you need to re-write this letter after you have
sufficiently calmed down. But then you need to see a Dr. and find out
what is going on without jumping to conclusions and accusing an entire
company with baseless claims like this.

Let us know what you find out.


Totally agree by justpassin'through Thu March 20, 2008 @ 1:00 AM

Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2017 © All Rights Reserved PlanetFeedback.com | Web by Cicada