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 Bulk mailings are annoying!
Posted Thu March 20, 2008 12:57 pm, by Amy J. written to Verizon Local Telephone (and FIOS)
Write a Letter to this Company | Rate this Company
For the past nine months or so, mail has been delivered to my home anywhere from 3 to 6 times a month from Verizon (Fios). The mail is addressed to a man named Wayne who shares my last name but does not live, nor has he ever to my knowledge lived, at my address.
I have phoned Verizon a minimum of 10 times trying to get these mailings to stop. They are a waste of money and resources, and they annoy me. I have spoken to people in Verizon's main sales office, in the local business office, the local sales office, and a 'regional' office. Most of the time I end up getting transfered around because no one seems to know how to deal with this issue. On one occasion, I was told that Wayne's name and (my) address were being removed from the system and that the mailings would stop, but this was not the case. I have also written "Return to Sender, Does not live here" on the envelopes of the mailings and sent them back, but this doesn't appear to have worked either. Today, I received yet another letter, and called three different numbers and spoke to four different people. The first three told me they weren't the right person to speak to, but that I should call X number. The fourth person told me that there was no way to stop these mailings, that there was no "Thomas M. Crowder, Vice President of Customer Marketing" (the name and title at the bottom of the most recent letter) and indeed no Customer Marketing department at all.
(I am hesitant to speak to the post office about halting the delivery of this mail, since everyone at my house shares Wayne's last name and I suspect the result would be that NONE of us would receive our mail.)
Wayne does not live here. He will never become a Verizon Fios customer based on these mailings, because he is not getting this mail. *I* will never become a Verizon Fios customer, because I am so frustrated over this issue. I find it difficult to believe that there isn't SOME marketing department at Verizon that deals with bulk mailings. There MUST be some database that is generating these mailings, some database where Wayne's name and (my) address are listed and from which they could be removed.
I know that in the grand scheme of things, this is a small complaint, but it's one that has resulted in a lot of frustration and wasted time.
If there's anyone at Verizon that can help me with this, I'd appreciate a response. Thank you.
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by Jeffrey B. Posted Thu November 12, 2009 @ 9:00 PM
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You can file a Prohibitory Order with the USPS, which would legally
enjoin Verizon from sending you any mail. Prohibitory Orders were
originally designed to stop unwanted pornography in the mail, but the
Supreme Court ruled that individuals have the right to use Prohibitory
Orders to stop any unwanted mail. I did this for Comcast and it worked
pretty well. For more information on Prohibitory Orders, see
http://en.wikipedia.org/wiki/Prohibitory_Order
http://www.wargs.com/misc/1500.html
The form to fill out is
http://www.usps.com/forms/_pdf/ps1500.pdf
Just ignore the language about pornography. Like I said, a Supreme
Court case made it obsolete.
http://en.wikipedia.org/wiki/Rowan_v._United_States_Post_Office_Depart
ment
Fill out the form and mail it (with the opened mailpiece from Verizon)
to Pricing and Classification Service Center, PO Box 1500, New York NY
10008-1500.
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by Keith C. Posted Mon March 24, 2008 @ 2:24 PM
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Do the mailing come with a postage-paid return envelope? If so,
something I heard many years ago--I think it was from Andy Rooney--was
to send these envelopes back each time. Either empty (which will
confuse them) or containing something heavy (which will cost them).
The suggestion for the latter, if I recall, was lead.
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by Cor H. Posted Sat March 22, 2008 @ 8:27 AM
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That's what I do.
The OP is not responsible for someone else's mail. If it is being
misdelivered, she can ask the post office to stop delivering Wayne's
mail there or she can continue to refuse his mail.
Or just throw it away. It is Wayne's responsibility to make certain
that the businesses with which he chooses to patronize have his
current address if he is interested in their services. If he's not
interested, the OP is doing him a favor by pitching them.
I realize this may or may not be an ideal situation, but life has too
many complications to be worrying about someone else's junk mail.
It is likely an outsourced company that is sending the mailings and
the Verizon employees may not be given information regarding how to
contact them to stop the mailings or even the ability to handle it
themselves.
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by Final Score: Boys-3, Girls-1 Posted Fri March 21, 2008 @ 10:01 AM
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I get mailings like this. I get brochures from a local tech school in
a pile, addressed to:
Me
My husband
My friend who had this house before me (long story)
Her husband
Her ex-husband who never lived in this house
My brother, who does not share my last name and has never lived here.
My other brother, same deal as the first brother.
The send these things to us every three months or so. I've been told
by all of the above people to just throw them away. I have no idea how
the school got this address for my brothers or my friend's ex-husband.
And I can't figure out why the mailman doesn't notice this.
I can understand how it is frustrating that you don't know this guy,
so you are obligated to send it back instead of just throwing it away
(mail fraud). I hope they straighten this out for you.
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by Gino Posted Fri March 21, 2008 @ 2:10 AM
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This may help a bit. I was getting junk mail to my address under two
names. I almost wanted to put a shredder by my door. Beyond annoying.
If you contact the direct marketing association, they can put your
name on a "do not send" list. It took awhile for it to work, but it
solved the problem quite nicely for me.
https://www.dmachoice.org/MPS/mps_consumer_description.php
I hope this helps!
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Great idea!
by All About the Branding Thu March 20, 2008 @ 4:11 PM
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by JulieM Posted Thu March 20, 2008 @ 1:24 PM
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Verizon is one of the worst. We have FIOS and get at least one letter
a week asking us to sign up for the service we already have.
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by April T. Posted Thu March 20, 2008 @ 6:49 PM
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I first write across thier reply forms with a big TAKE THIS ADDRESS
OFF OF YOUR LIST and then I stuff the envelope as full as I possibly
can with various other junk mail that I get. After about 3 times, I
stop getting mail from those companies
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