It's Not Unreasonable to Expect Starbucks to Brew Coffee

I also go to the same Starbucks. And yeah they should have Decaf
ready. I am sorry to hear about your experience. And I am glad that
you are not a sucky customer.

I work for Starbucks. I agree with you and it sounds like this store
doesn't have it all together. If we sell it, it should be there if it
isn't, they should make it up to you.

The only time I have ever told anyone I wouldn't brew more coffee is
when I was in the midst of closing and there were two other places
still open who could accomodate them. If it's not closing time they
absolutely should accomodate the decaf customer.

Though I do not believe in decaf coffee, I think that if an
establishment has this..."decaf" coffee advertised, then it should be
readily available.

I can understand maybe once or twice having to brew some up in case
the pot of coffee was old or they ran out, but it sounds like the
folks here aren't doing part of their job.

And since it is a regular thing happening, I personally believe the
employees have been instructed by their store management to not brew
decaf as often, as I imagine they do lose money on it, as someone
pointed out in a post below. So, I think you might have to go a step
higher and get corporate or a district manager (if they have those for
Starbucks) involved.

Best of luck.

And regardless if they sell decaf there or not, or if it's in a jug in
the refer that they have to dump out at the end of the day according
to the post below, good customer service warrants they accommodate you
since you're a regular. Enough said.

I'm also sure Howards new training a few weeks ago would encourage
them to do this just for you. It's the new "love" they are trying to
have the Barista's instill in the stores. At least that's according
to the barista at my regular local Starbucks.

The twice-brewed decaf coffee (there is no decaf powder base) is
combined with a liquid base that comes to us already proportioned out.
Trying to change up the quantities is considering altering the recipe
and is HIGHLY frowned upon. Also, as PP said, the liquid from the open
box would have to be thrown out 24 hours (NOT at the end of the night
though. If a batch is made at 4 pm on Saturday, it is good until 4 pm
Sunday) later anyway, so might as well make the whole batch.

Molly A.,

This is exactly the kind of feedback a Store Manager needs to and
deserves to hear on the spot.

If and when it happens again let the Store Manager know on the spot.
In fact, if it does not hgappen again use the positive experience to
reinforce what happened prior times.

BillR.

BillR.

I agree they should have it for you if you want it. Especially later
in the day to have decaf available.

Oh I hate that. I"m so sorry this happened to you. And I think it's a
very good point that towards the end of the day more people will want
Decaf. Seems like a no brainer to me.

I agree with you completely. There should be decaf on hand until
closing time. Ideally, it should be as freshly made as the regular
coffee. I suggest you speak with the manager of that location.
Perhaps he/she is unaware that lazy employees are doing this.

I rarely go to Starbucks, but I've actually had this problem as well.
I try not to drink caffeine after noon, so when I do I have decaf, but
it never seems to be ready there. My solution is Tim Horton's;
customer service doesn't get any better than that.

I completely agree. I am from a different state and I was just
shocked that customer service was an issue at Starbucks. So far, I
have never received an ounce of nagative customer service at one but
can clearly see that you have.

I cannot imagine it would take that much time and energy seeing as how
that is what they do. If you want it and are willing to pay for it,
they should brew it up and go on. No question asked.

This is like something I would hear or see at a McDonalds or Burger
King while they are flipping burgers, not at an establishment that is
known for selling coffee.

Sorry that happened to you.