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 Baggage Policy - or Why I Will Be Flying On Your Airline On My Next Flight
Posted Wed March 26, 2008 1:06 pm, by Brooke A. written to Delta Air Lines
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I recently won a trip to Los Angeles. I can fly any airline that I want, and price is no object (although the rules say that I have to fly coach). I will be flying on your airline because your company is the only company that has not implemented extra charges to have 1 extra bag.
I do not like your charging for snacks policies, but it seems like almost every airline has that now, so there really isn't anyway to escape it. When I am purchasing an airline ticket, I would rather pay $10 up front when I am buying the plane ticket than spend $5 on the plane to buy food. I rarely carry around cash and I don't like starving. The flight I am taking this time is short so it doesn't matter.
Although I am choosing your airline this time, I must add that because a lot of airlines are cheap right now with baggage and food policies (including yours on the food policy), in the future, every time I book my plane tickets, I will be checking the baggage and meal policies of the potential airlines prior to booking any future flights. The airline with the best baggage and meal policy will get my business. I am willing to pay up to $50 more for a ticket on an airline that is better in this regard. If that happens to be you, then I will fly with your company next time as well. If not, I will fly with the competitor.
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by All About the Branding Posted Thu March 27, 2008 @ 4:56 PM
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Brooke, read what you wrote here:
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
304662&reply_id=171151#anchor171151
Seems like you're someone that believe that low cost is good for
people.
I presume that you're telling the major airlines (Delta, American, US
Airways) that these airlines should be for wealthier people who can
afford the extra $50 for "all you can eat." The airlines that charge
for food? For the poor people, I suppose?
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Downthread, the OP says "My trip is valued up to $2500 for 2 days"
For two days, why do you need TWO CHECKED PIECES OF LUGGAGE? My god,
I overpack and even I would need only piece of luggage for two days.
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that you just want to brag about the trip you won.
Seriously, are you done yet? This is getting really old, really fast!
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Excuse me, I would rather pay less for the ticket and have the option
to buy their food.
Get some cash before your flight too if you are that hungry. Why if
price is no object, as you put it, are you complaining about the
price?!?!?!?!
Good Day
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I think...
by All About the Branding Thu March 27, 2008 @ 9:50 AM
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by Knuckles Posted Wed March 26, 2008 @ 6:17 PM
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It isn't a compliment. It isn't a complaint. It seems like a threat
more than anything else.
This is what the airlines face very single day. Competition.
You are not the average flyer. Personally, I would prefer to save $5
if the way to do it is stuff $5 or $10 in my pocket before boarding.
A lot of people don't even want to buy food on a plane, prepurchased
or not.
As far as extra bags, I never have any. I would think the average
flyer doesn't as well.
So, you and Delta can go your separate ways, and if you happen to
choose them in the future, so be it. Oh yeah, that's what you said in
your letter.
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by Chris M Posted Thu March 27, 2008 @ 10:47 AM
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First, I must preface this with the fact that I hate the idea of
charging for the second bag. Three bags a person? Ok. However,
charging for a second bag is rediculus, in my opinion. I will
continue to take my business to places that don't charge for a second
bag, when it makes sense.
However, you say you want the most value for the money. Yes, that
doesn't always mean the least expensive. However, if a flight on the
airline with the "free" second bag is $50 more than the airline that
charges $25 for the second bag, then the airline that charges you for
the second back is actually the better value.
This isn't about your vote not counting, I think you just lost people
with the attmept to make a statement by saying you would spend more
money to save less, just for the sake of something being "included as
free" versus an add on.
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SHARED LETTERS 
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