dissastifaction

Posted Tue April 1, 2008 9:04 am, by Pam S. written to Alltel Communications Wireless

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I went into an Alltel store to ask when my contract is up and to find out about a junk phone that I had and was still under warranty. The incompetent salesperson signed me up for another year on my contract without my knowledge!! I had every intention on ending my service with Alltel and switching to Verizon. There is no way I was going to renew. But this fool did it for me anyway. I then spoke to a customer service rep to verify when my contract was up and was given the date 3/29/08. On that date I cancelled my service with Alltel. I called yesterday to confirm that it was taken care of - I continually have had problems with Alltels billing so I wanted to make sure it was done correctly. It was not! I was told that I ended my contract early therefore I had to pay cancellation fees. I was beyond angry!! Then I was told that they could not do anything about it through customer service, that I had to return to the store and have them correct it!!! Are they not all the same company???? I have never been so dissatified with a company. We were switching to Verizon because my daughter is in college in Orlando and Alltel never has service in the area. All of her friends who have Verizon never have a problem with service!

Alltel needs to drop the cancellation charges - seeing as it was one of there employees (Anthony - from the Countryside, Florida location) fault. He even charged me for someone elses phone last month that I had to have removed from the bill. I have no problem paying my final month's billing but not cancellation charges!!!!!! I had been a loyal customer to Alltel for many years and this is the thanks that I get???

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Re: dissastifaction by Pam S. Posted Wed April 2, 2008 @ 5:14 PM O.k. me again- I just left the Alltel store in Countryside, Florida. Come to find out the person that messed up my account does not even work at that location! Wait it gets better, I was then informed that I will be receiving a $600 bill for early disconnct fees for the 3 lines I have. I explained to the manager (who by the way, was very professional and helpful) and he is going to submit his approval to have the disconnect fees waived - he understood that customer service gave me inaccurate information of when the contract is up. It will take about 14 days to find out the outcome. I have never been so aggravated in my life!! Thank goodness someone from Alltel is finally listening. We will see what happens - I am not holding my breath. -Pam S Reply Solution by |Ev1L| Posted Thu April 3, 2008 @ 1:07 AM I'll swing by to pick you up and let's go beat up Chad :) Good luck. Reasonable request. Reply Re: dissastifaction by RedheadwGlasses Posted Tue April 1, 2008 @ 12:51 PM I don't blame you for being angry. I'd be livid. It sounds like you did everything right as far as finding out when your contract ended. I hope they respond to your letter. Hopefully, one of our resident cell phone experts can offer some advice! Reply