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Negative Shopping Experience at JCPenney

Posted Tue April 8, 2008 12:00 pm, by Lindsay D. written to JCPenney Company, Inc.

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My mother in law frequently buys my infant son clothes at your store in the wrong sizes and I end up exchanging them. I love your prices, selection and availability. My complaint is that there is not enough room in the baby clothing sections for a stroller! Surely you expect moms who are shopping to bring along their babies! Some people cannot afford to hire a babysitter so that they can go shopping. I often have to park the stroller in the main aisle and carry my son and my purse around the racks to look at things because the racks are so close together. There is barely room to get by another person who is also shopping!

Also, the past few times I was in the Lafayette, LA location, the temperature was extremely uncomfortable. I commented to a sales associate that it may have just been me, because I had to carry my 20 lb son and push a stroller. She said that it was not just me, but that the store was always warm. My son and I were both sweating by the time we left the store last night.

Please consider adjusting the space in between racks and shelves in the store, at least in the baby department where shoppers are likely to bring strollers. And please monitor the temperature to ensure that is it comfortable not only for customers, but also the poor employees who are miserably hot all day long at work!


Reply



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by chilin stone cold Posted Sun May 18, 2008 @ 6:00 PM

Good letter. Free of whining, annoying phrases, and any kind of
freebie grab. Just a reasonable request. Kudos for also being
considerate of the employees.

You sound like a good mom.

Reply
by Desert Mom Posted Sun May 18, 2008 @ 3:35 AM

So you're constantly returning merchandise then griping about climate
control and aisle widths. Bet the whole place runs for cover when you
walk in the door.

Reply
by April S. Posted Mon May 12, 2008 @ 12:58 PM

JCP sucks anyway. Every day is a sale, which means nothing is ever on
sale. and the whole buy one get one for .88 cents is such a joke.
Right, spead $35 on a tshirt and .88 cents on the second. Who is being
fooled here? BOGO are the same thing. Pay $45 for one pair of jeans,
get the second free!

Reply

by Ruffino Posted Sun April 13, 2008 @ 8:55 PM

I've seen this before myself, and not just at JC Penney. I hope they
take your suggestion seriously and make some changes.

Reply
by chantal Posted Fri April 11, 2008 @ 1:36 PM

I agree as well. Because at one point I was one of those employees,
though working at another company. When you have to wear a blazer all
day and it's 90 degrees in your store it's uncomfortable. Customers
complain and you loose business and employees as well. As for making
space for strollers and wheelchairs, a good point. People have choices
to take a stroller or have his or her baby in a front or back carrier,
though I would think carrying a child around in a carrier would give
him or her a bad back, that is their choice. At my store we had
guidelines and company visits to make sure we were giving ample space
to move around.

Reply
by mrsdkm Posted Fri April 11, 2008 @ 11:46 AM

It does seem the aisles would ahve to be wide enought to accomodate
someone in a wheelchair, and certoianly, nost strollers are more
narrow than a wheelchair.

Reply

by Evil N Posted Thu April 10, 2008 @ 5:30 PM

I agree with this one........and at Target too, and I work there!
When I am stocking, I can't even get my buggy through the maze of
clothes racks. And we are constantly repairing pegs where guest's
buggies have ripped off the price holder.

Reply

by Alex Taylor Posted Thu April 10, 2008 @ 4:16 PM

I agree with you about the space problem. I encounter the same problem
in the men's department at my local JCPenney's. It's not that bad if
you're by yourself, but with more than one person, it can get quite
annoying manuevering around. Nice letter!

Reply

by Melissa S. Posted Thu April 10, 2008 @ 11:40 AM

This letter is great! And as others have mentioned, there is a
regulation regarding how far apart isles have to be, enough so a
wheelchair can comfortably manuver.

Stores cannot expect you to leave your infant home when you shop. And
for anyone who disagrees with you, try carrying a tired baby who would
rather be in a stroller napping... and trying to shop at the same
time.

Reply

by p d. Posted Wed April 9, 2008 @ 9:05 PM

Excellent letter,Lindsay. I couldn't agree with you more.

And bless you for mentioning how it must be for the employees!

Reply
by Final Score: Boys-3, Girls-1 Posted Wed April 9, 2008 @ 8:06 AM

I think it's a reasonable request. Although I usually put my daughter
in a front-pack or sling carrier (she hates being in the stroller!),
I'll still bring the stroller to the mall 1)to hold my stuff, 2)to put
my daughter if I eat something hot at the food court or if I need to
try on clothes. My son is now three and won't ride in it unless he's
tired, but the only stroller I have is a front-to-back double. I see
people with double wides and think "They aren't getting any shopping
done with that thing!"
Well, anyway, getting off track...JC Penneys is certainly one of the
guilty parties with these aisles that you can't push a stroller
through. I have found myself knocking clothes off the rack with my
daughter, and that's when she's strapped to my chest! And I never want
to leave my stroller with all my stuff in it out of arm's reach, it's
like leaving your shopping cart with your purse in it.

I hope they make some changes, and some other stores need to as well!!

Reply

by Nate269 Posted Tue April 8, 2008 @ 8:46 PM

A very legitimate complaint, and a great suggestion!
Of course mothers might need extra space in the... baby... department.

Reply

My two cents. by Tina .. Sun April 13, 2008 @ 12:45 PM

Strollers by Keith C. Tue April 8, 2008 @ 6:13 PM

Stroller by Dhendricks Tue April 8, 2008 @ 8:16 PM

And lemons? by Keith C. Tue April 8, 2008 @ 8:42 PM

Well, if you must know... by Final Score: Boys-3, Girls-1 Wed April 9, 2008 @ 8:10 AM

BINGO. by Keith C. Wed April 9, 2008 @ 11:43 AM


I'm curious by ~Fiナ-la-ネea~ Wed April 9, 2008 @ 1:51 PM

See my comments about decisions and personal responsibility. by Keith C. Wed April 9, 2008 @ 10:14 PM


Good by ~Fiナ-la-ネea~ Thu April 10, 2008 @ 9:45 AM

I see your point..... by freeby4me Tue April 8, 2008 @ 8:37 PM

yes...BUT BUT BUT by dottiejean28 Tue April 8, 2008 @ 10:26 PM


Well, excuse me dottiejean by Chris M Tue April 8, 2008 @ 11:27 PM


Chris by ♥Venice♥ Tue April 8, 2008 @ 11:51 PM

A category that I remain happily in, ensconced well away from you. :) by Keith C. Wed April 9, 2008 @ 1:13 AM


Venice by Chris M Wed April 9, 2008 @ 12:42 PM

Chris, she doesn't care what you think or wrote, by Keith C. Wed April 9, 2008 @ 12:51 PM
by dottiejean28 Posted Wed April 9, 2008 @ 7:13 PM

I meant that keith probably has no children, so he does'nt that
sometimes strollers are needed with little children and babies.

Reply

I said nothng about "necessities of mothers". by Keith C. Wed April 9, 2008 @ 1:11 AM


Easy Keith by Chris M Wed April 9, 2008 @ 9:59 AM

I don't doubt that. by Keith C. Wed April 9, 2008 @ 11:40 AM


But that was not your original point by Chris M Wed April 9, 2008 @ 12:36 PM

Aren't there any other dead horses you can beat? by Keith C. Wed April 9, 2008 @ 12:50 PM


Nope... by Chris M Wed April 9, 2008 @ 1:41 PM


You have to wait until by ~Fiナ-la-ネea~ Wed April 9, 2008 @ 1:59 PM

Will you hold you breath while you wait? by Keith C. Wed April 9, 2008 @ 2:13 PM


Oh thank goodness :) by ~Fiナ-la-ネea~ Wed April 9, 2008 @ 2:29 PM


Thank God for that! by Queen Green Wed April 9, 2008 @ 3:14 PM

Okay, scratch off one that I USED to respect. by Keith C. Thu April 10, 2008 @ 5:25 PM

Chris, think whatever you want. I'm done. by Keith C. Wed April 9, 2008 @ 2:10 PM


Chris... Keith is done, but we all know he means defeated by ♥Venice♥ Wed April 9, 2008 @ 4:28 PM


Amen. That's the best thing to come out of all of this it seems. by Chris M Wed April 9, 2008 @ 7:02 PM

Did you go to the Red & Venice Charm School too? by Keith C. Wed April 9, 2008 @ 10:04 PM


Keith by Chris M Thu April 10, 2008 @ 8:55 AM

Comments by Keith C. Thu April 10, 2008 @ 1:10 PM


Sure! LOL by Chris M Thu April 10, 2008 @ 1:24 PM

Irony. by Keith C. Thu April 10, 2008 @ 4:59 PM


Chris is raising two children by ~Fiナ-la-ネea~ Thu April 10, 2008 @ 1:40 PM

Environmental footprint. by Keith C. Thu April 10, 2008 @ 5:08 PM


I see by ~Fiナ-la-ネea~ Thu April 10, 2008 @ 6:05 PM

No, not surprisingly you DON'T see. by Keith C. Thu April 10, 2008 @ 6:24 PM

You're a winner alright, Venice! by Keith C. Wed April 9, 2008 @ 10:03 PM


Oh, but I don't want you to lea... I'm having way too much fun! by ♥Venice♥ Wed April 9, 2008 @ 11:03 PM

ROFL! by Keith C. Wed April 9, 2008 @ 11:14 PM


Can someone please tell me what he's talking about by ♥Venice♥ Wed April 9, 2008 @ 11:20 PM

LOL You never do have a clue, Venice. by Keith C. Wed April 9, 2008 @ 11:28 PM


I'm in agreement, Venice by LadyMac Thu April 10, 2008 @ 6:46 AM

ROFLMAO!! by Keith C. Thu April 10, 2008 @ 12:56 PM


I know what your name is by LadyMac Thu April 10, 2008 @ 2:04 PM

Not wrong. by Keith C. Thu April 10, 2008 @ 2:38 PM


Out of curiosity by LadyMac Thu April 10, 2008 @ 3:50 PM

No. by Keith C. Thu April 10, 2008 @ 4:29 PM


Why? by LadyMac Thu April 10, 2008 @ 4:47 PM

Other than the fact that I don't owe you an explanation, by Keith C. Thu April 10, 2008 @ 5:10 PM


Why?... by ♥Venice♥ Thu April 10, 2008 @ 5:39 PM

Not yet. But I did just lose one of the list. by Keith C. Thu April 10, 2008 @ 5:57 PM

Number 18 in 1988. Squeezed and pulled and hurt my neck in 1988. by Babbitt Sat April 12, 2008 @ 10:20 AM

WOOT WOOT by KeithC Sat April 12, 2008 @ 1:42 PM

re: by Nicole F. Tue April 8, 2008 @ 10:36 PM


PFB and the world of retail are better places with you in them, Nicole... by ♥Venice♥ Tue April 8, 2008 @ 11:47 PM

I'm sure you can't help breeding contempt, Venice. by Keith C. Wed April 9, 2008 @ 1:22 AM

Feel better now? by Keith C. Wed April 9, 2008 @ 1:21 AM


Why don't you.. by Harleycat Wed April 9, 2008 @ 9:08 AM

I wouldn't have a 20-lb bag of dog food. by Keith C. Wed April 9, 2008 @ 11:36 AM


You missed the point.. by Harleycat Wed April 9, 2008 @ 11:52 AM

No, I didn't miss the point. by Keith C. Wed April 9, 2008 @ 11:53 AM

Keith i see by T. C. Tue April 8, 2008 @ 11:46 PM


When I read the comments you made by inanna68 Wed April 9, 2008 @ 11:38 AM

So let me see if I understand here... by Keith C. Wed April 9, 2008 @ 11:47 AM

To clarify by Keith C. Wed April 9, 2008 @ 11:52 AM


No flame just an observation by inanna68 Wed April 9, 2008 @ 12:30 PM


I fail to see by LadyMac Wed April 9, 2008 @ 12:35 PM

To inanna, Mac, and anyone else who wants to heap on... by Keith C. Wed April 9, 2008 @ 12:44 PM


That's true by LadyMac Wed April 9, 2008 @ 12:49 PM

ROFL! by Keith C. Wed April 9, 2008 @ 12:55 PM


And your point is? by LadyMac Wed April 9, 2008 @ 1:01 PM

Preaching? by Keith C. Wed April 9, 2008 @ 2:10 PM


Specific examples by RedheadwGlasses Wed April 9, 2008 @ 4:24 PM


Thanks Red by LadyMac Wed April 9, 2008 @ 6:20 PM

You must be some lawyer, when you can't wait by Keith C. Wed April 9, 2008 @ 10:11 PM


Let's twist again by LadyMac Thu April 10, 2008 @ 6:40 AM

Uh-huh. Whatever you say. by Keith C. Thu April 10, 2008 @ 1:02 PM

So.... by Keith C. Wed April 9, 2008 @ 10:02 PM

Definitely have to dance on my date. Have to learn how to dance. Definitely. Now. by Babbitt Thu April 10, 2008 @ 10:11 AM

Hum by Lisa H. Wed April 9, 2008 @ 12:33 PM

Stroller history by Lisa H. Wed April 9, 2008 @ 12:36 PM


Would you rather... by Wolf Wed April 9, 2008 @ 4:45 PM

As long as you're asking me what I'd like.... by Keith C. Wed April 9, 2008 @ 10:13 PM


Surely you're not suggesting by LadyMac Thu April 10, 2008 @ 6:48 AM

ROFL! by Keith C. Thu April 10, 2008 @ 1:00 PM


A gentleman by ~Fiナ-la-ネea~ Thu April 10, 2008 @ 2:04 PM


Leanne by RedheadwGlasses Thu April 10, 2008 @ 3:25 PM


I said the same thing (different words) by Harleycat Thu April 10, 2008 @ 3:50 PM

Thank you for enlightening me. by Keith C. Thu April 10, 2008 @ 5:33 PM


To quote you correctly by LadyMac Thu April 10, 2008 @ 2:10 PM


This whole thread explains a lot by Gino Thu April 10, 2008 @ 3:06 AM

It was in the day when Ginos should neither be seen nor heard. by Keith C. Thu April 10, 2008 @ 1:12 PM


Thanks, Keith! by Gino Thu April 10, 2008 @ 9:38 PM

You're welcome. by Keith C. Thu April 10, 2008 @ 9:53 PM


Gino-1/Keith-0 by ♥Venice♥ Thu April 10, 2008 @ 5:48 PM

LOL by Keith C. Thu April 10, 2008 @ 5:54 PM


It's good to know you can laugh at yourself by ♥Venice♥ Fri April 11, 2008 @ 4:27 PM

LOL by Keith C. Fri April 11, 2008 @ 6:21 PM


Just curious by ♥Venice♥ Sat April 12, 2008 @ 3:23 AM


He's done this before by RedheadwGlasses Sat April 12, 2008 @ 11:23 AM


Like he actually has any friends..n/t by Harleycat Sat April 12, 2008 @ 12:51 PM

Harley: You, Venice, and Red have run this one till the by Keith C. Sat April 12, 2008 @ 4:28 PM

Anecdote. by Keith C. Sat April 12, 2008 @ 4:26 PM

Memory loss? by Keith C. Sat April 12, 2008 @ 4:21 PM


Thanks for not disappointing me and proving my point by ♥Venice♥ Sat April 12, 2008 @ 4:42 PM

You're welcome! by Keith C. Sat April 12, 2008 @ 5:30 PM


Haha.. perfect! by ♥Venice♥ Sat April 12, 2008 @ 5:49 PM

If believing that makes you happy, go for it. by Keith C. Sat April 12, 2008 @ 5:56 PM

My response is your cue to trot out the "babbit" and "keithc" identities. Go for it! by Keith C. Sat April 12, 2008 @ 4:30 PM

OH YEAH. WE GONNA GET IT NOW!! by KeithC Sat April 12, 2008 @ 6:50 PM

Right on cue! by Keith C. Sat April 12, 2008 @ 7:10 PM


I just have to jump in on this brouhaha by (What's With this Cheese Thing???) Peanut's Mom Sat April 12, 2008 @ 6:36 PM

"consider a customer with a disability to be infringing on your rights?" by Keith C. Sat April 12, 2008 @ 6:46 PM

by dulynoted Posted Tue April 8, 2008 @ 5:40 PM

Nicole is very right. And you can send a complaint to the building
department of the city in which the store is located...they must
comply with the ADA ordinances and they can be fined because they are
not complying.

Reply

well maybe by Nicole F. Tue April 8, 2008 @ 10:17 PM


ADA.. by Harleycat Wed April 9, 2008 @ 9:05 AM

by Quasi_Mondo Posted Tue April 8, 2008 @ 5:23 PM

A well thought out and reasonable complaint, and you even stick up for
the employees!
Speaking as someone who has had to endure warm conditions while
working in the past...thank you.
Hope they respond.

Reply

by Nicole F. Posted Tue April 8, 2008 @ 4:32 PM

You may want to ask them why they are violating the Americans with
Disabilities Act's Standards of Accessible Design...fixtures need to
be 36 inches apart, enough for a wheelchair to get through. If a
standard sized stroller can't get through, than neither can a person
in a wheelchair. They are violating the law. Sometimes, yeah, it is
tough to maintain a three foot distance, but if it is a constant
problem at Penny's then they need to fix it.

At my Sears, we are pretty good at keep things well spaced, even
though in the clearance section, things can get a little tight.
Whenever we put new fixtures on the floor, we check to make sure it's
three feet from another fixture.

So, I dunno...casually ask a manager why they aren't complying with
the Act and see what they say.

Reply

well... by hussyinterrupted Tue April 8, 2008 @ 4:40 PM

okay by Nicole F. Tue April 8, 2008 @ 10:09 PM

Not a line. by T. C. Tue April 8, 2008 @ 11:51 PM

And I have been through enough in 5 years by hussyinterrupted Wed April 9, 2008 @ 4:32 PM

totally tried by Nicole F. Wed April 9, 2008 @ 5:50 PM

So if you've been by T. C. Thu April 10, 2008 @ 12:21 AM

prove by hussyinterrupted Thu April 10, 2008 @ 10:23 AM

The first part of your link gives away your arguement. by T. C. Thu April 10, 2008 @ 11:10 AM


It does apply.. by Harleycat Thu April 10, 2008 @ 3:49 PM

No one is saying you will not need help or get help. by T. C. Thu April 10, 2008 @ 5:40 PM


As a wheelchair user who has asked that question by calm Tue April 8, 2008 @ 7:30 PM

re by Nicole F. Tue April 8, 2008 @ 10:44 PM


Great response, Nicole by RedheadwGlasses Tue April 8, 2008 @ 8:08 PM

by ~Fiナ-la-ネea~ Posted Tue April 8, 2008 @ 2:54 PM

This is a great suggestion and it's apparent you aren't alone with
these problems.

Many times they turn on too many display lights and it heats up the
place. Even the dressing rooms are overlit and hot sometimes, which
you don't mind in winter but other times of the year it's terrible.

Reply

by RedheadwGlasses Posted Tue April 8, 2008 @ 12:49 PM

I find that this is true of all JCP's stores I've been in in the last
20 years. The racks are overcrowded (jam packed many times), the
racks are too close together, etc. They're simply trying to get as
much merchandise onto the floor as possible.

But I agree with you: It makes for frustrating shopping.

Reply

I agree...... by Stacey K. Tue April 8, 2008 @ 5:54 PM

I agree too by Holly M Wed April 9, 2008 @ 12:41 AM

how is it the employees fault by Chris H. Wed May 21, 2008 @ 2:19 PM

Stuffed racks by Chris H. Wed May 21, 2008 @ 2:15 PM




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