Negative Shopping Experience at JCPenney

Good letter. Free of whining, annoying phrases, and any kind of
freebie grab. Just a reasonable request. Kudos for also being
considerate of the employees.

You sound like a good mom.

So you're constantly returning merchandise then griping about climate
control and aisle widths. Bet the whole place runs for cover when you
walk in the door.

JCP sucks anyway. Every day is a sale, which means nothing is ever on
sale. and the whole buy one get one for .88 cents is such a joke.
Right, spead $35 on a tshirt and .88 cents on the second. Who is being
fooled here? BOGO are the same thing. Pay $45 for one pair of jeans,
get the second free!

I've seen this before myself, and not just at JC Penney. I hope they
take your suggestion seriously and make some changes.

I agree as well. Because at one point I was one of those employees,
though working at another company. When you have to wear a blazer all
day and it's 90 degrees in your store it's uncomfortable. Customers
complain and you loose business and employees as well. As for making
space for strollers and wheelchairs, a good point. People have choices
to take a stroller or have his or her baby in a front or back carrier,
though I would think carrying a child around in a carrier would give
him or her a bad back, that is their choice. At my store we had
guidelines and company visits to make sure we were giving ample space
to move around.

It does seem the aisles would ahve to be wide enought to accomodate
someone in a wheelchair, and certoianly, nost strollers are more
narrow than a wheelchair.

I agree with this one........and at Target too, and I work there!
When I am stocking, I can't even get my buggy through the maze of
clothes racks. And we are constantly repairing pegs where guest's
buggies have ripped off the price holder.

I agree with you about the space problem. I encounter the same problem
in the men's department at my local JCPenney's. It's not that bad if
you're by yourself, but with more than one person, it can get quite
annoying manuevering around. Nice letter!

This letter is great! And as others have mentioned, there is a
regulation regarding how far apart isles have to be, enough so a
wheelchair can comfortably manuver.

Stores cannot expect you to leave your infant home when you shop. And
for anyone who disagrees with you, try carrying a tired baby who would
rather be in a stroller napping... and trying to shop at the same
time.

Excellent letter,Lindsay. I couldn't agree with you more.

And bless you for mentioning how it must be for the employees!

I think it's a reasonable request. Although I usually put my daughter
in a front-pack or sling carrier (she hates being in the stroller!),
I'll still bring the stroller to the mall 1)to hold my stuff, 2)to put
my daughter if I eat something hot at the food court or if I need to
try on clothes. My son is now three and won't ride in it unless he's
tired, but the only stroller I have is a front-to-back double. I see
people with double wides and think "They aren't getting any shopping
done with that thing!"
Well, anyway, getting off track...JC Penneys is certainly one of the
guilty parties with these aisles that you can't push a stroller
through. I have found myself knocking clothes off the rack with my
daughter, and that's when she's strapped to my chest! And I never want
to leave my stroller with all my stuff in it out of arm's reach, it's
like leaving your shopping cart with your purse in it.

I hope they make some changes, and some other stores need to as well!!

A very legitimate complaint, and a great suggestion!
Of course mothers might need extra space in the... baby... department.

Btw, you need to try harder. That one didn't annoy me (it was
pointless, but not annoying) but it wasn't funny, either. You can do
better than this, Venice. Go for the gold!

High five boyfriend!!!

Nicole is very right. And you can send a complaint to the building
department of the city in which the store is located...they must
comply with the ADA ordinances and they can be fined because they are
not complying.

A well thought out and reasonable complaint, and you even stick up for
the employees!
Speaking as someone who has had to endure warm conditions while
working in the past...thank you.
Hope they respond.

You may want to ask them why they are violating the Americans with
Disabilities Act's Standards of Accessible Design...fixtures need to
be 36 inches apart, enough for a wheelchair to get through. If a
standard sized stroller can't get through, than neither can a person
in a wheelchair. They are violating the law. Sometimes, yeah, it is
tough to maintain a three foot distance, but if it is a constant
problem at Penny's then they need to fix it.

At my Sears, we are pretty good at keep things well spaced, even
though in the clearance section, things can get a little tight.
Whenever we put new fixtures on the floor, we check to make sure it's
three feet from another fixture.

So, I dunno...casually ask a manager why they aren't complying with
the Act and see what they say.

This is a great suggestion and it's apparent you aren't alone with
these problems.

Many times they turn on too many display lights and it heats up the
place. Even the dressing rooms are overlit and hot sometimes, which
you don't mind in winter but other times of the year it's terrible.

I find that this is true of all JCP's stores I've been in in the last
20 years. The racks are overcrowded (jam packed many times), the
racks are too close together, etc. They're simply trying to get as
much merchandise onto the floor as possible.

But I agree with you: It makes for frustrating shopping.