Refused a Refund for Prescription at Sam's Club

You are joking...Right? You paid for something..did not like the
price and want to return it? You did not just pay for a television
and did not like the price. You paid for something that no one else
can use. The company will have to destroy. Why should the company
have to eat your mistake? YOU did that. YOU need to learn from your
mistakes. I am sorry but as a person on a budget I would have CALLED
my doctor before paying the price and asked if there was a possability
of obtaining it somewhere else at a reduced price or
something...anything else. But Good lord you just want the whole
house for free!!!

Your kidding right? You want Sam's Club to allow you to return an ass
cleaning kit and give your money back? They should take the loss of
product(It should not be resold)and then give you money? What planet
do you live in?

This is yet another example of "the customer is king" or "the customer
is always right" gone horribly wrong.

You purchased a non-returnable item from Sam's Club. They're not
taking it back because it's ... wait for it ... NON-returnable.

And, regarding demands because they're profitable ... what does that
have to do with anything?

Everyone thinks that because a business might make a lot of money,
they should just give it away to people for no GOOD reason.

You are right, there probably are laws against this type of return. I
would certainly hope so. I would also not expect Sam's to have to eat
this cost either, just because you want them to because you think they
have the cash to burn.

Let's get this straight - the customer is king, only in so far that we
(in mass) will make or break a company. One person or a few people
will not. In the case of Sam's club, hundreds or thousands would
still not matter much across the globe, if they left Sam's. Second,
the customer is NOT always right. Sorry, we are't. Sometimes, the
company really is right. Many times they are not, but I hate that
saying because it's just simply something that never did exist, nor
does it exist now.

I don't know of many "royals" shopping at Sam's Club, but even if they
did, the laws still apply. One example of what could happen,
ironically was with an over the counter drug, Tylenol. Would you trust
te products they dispense if this was allowed to happen?

"something about the customer is king."
Without you, Sam's club will make millions and nopthing will change.
Without places like Sam's club, you will not be able to fill your
prescriptions and will probably die sooner. So who's the King and
who's the fool?

You acknowledge in your letter that you know it's against the law for
the store to do this, but yet you still expect them to do it???? Give
me a break.

Also, I could not help but to laugh at your 'the customer is king'
line. I think, your highness, that you need to come to the
realization that the world does not revolve around you.

Sorry to have to break the news to you, your highness.

Some posters here are assuming that the OP is talking about medicine,
but he's actually talking about a device that's used to clean/prepare
the colon prior to a colonoscopy.

Now, generally, I'd say he should be able to return an unused,
unopened product. But you know SOMEONE out there -- lowest common
denominator -- would consider trying to return their one-time-use
medical device to get their $50 back.

Ick.

OK wow, that is just nasty. Ther eis no way such a device should be
able to be returned.

Sorry OP, you really should have checked ahead of time to see if it
was covered. As consumers, this is our responsibility.

You simply cannot expect a company to take it back when they did
nothing wrong. Not to mention the laws about meds being returned.
And never mind the ick factor of the specific item.

This may be TMI (too much information), but I've personally used said
item.

It's not a device. It's a drink. You get a container filled with
powder. You add in water. Then, you drink a glass of it on a regular
basis.

When the container is empty, um, so are you.

It tastes like watered down milk with lots of salt in it. It's nasty.
In fact, it was much harder to finish the drink than to be (ah hem)
cleaned our or to have the colonoscopy.

If you're going to use this particular prep method, see if you can get
a flavor. It's still horrific, but every little bit of improvement
helps.

I'm assuming that the OP hasn't broken the seal. Still...

Next time you get a prescription from the doctor that you have not had
filled before, it might be wise to call the phramacy prior to having
it filled to ask the price. If it is to much for you to pay, then ask
the doctor if they have any samples or if there is another
prescription that you can take that is covered by insurance.

Also why do you expect a company to take a loss because you changed
your mind?

"Customer service is King". Yes there is such a thing as receiving
good customer service, but in your case you are asking the way to
much. Good customer service is not doing whatever the customer wants
or expects.

I dont think this is because of a lack of customer service, but
because there are strict laws about perscriptions.

Your example of how you were able to return medication before is a
different situation entirely,

My guess is no! And why should the company take a loss (and pass that
loss onto other consumers) because you changed your mind?!

And yet here you are writing this complaint that they won't break
those laws in the name of kissing the customer's derriere!

I think I have truly heard it all now.

You filled a prescription over a month ago and now want a refund
because it wasn't covered by your insurance and your doctor ended up
giving you the kit?

Prescriptions are not a returnable item when an error is not made by
the pharmacy and in this case you changed your mind. The fact that
Sam's has "billions in profits" has nothing to do with your complaint
and no - - the customer is not king when they are making an
unreasonable request.

Also, you obviously had time to shop around. You bought this, then
two weeks later ran into your doctor and got one for free. So you
bought one well in advance of your colonoscopy, when you had time to
do some comparison shopping.

I don't see why Sam's Club should take ANY loss on your behalf,
regardless of their size or profitability.

I do have to wonder why this product is by prescription only, however.
(It's a colon-cleansing/enema kit for people about to undergo a
diagnostic colonoscopy.)

I don't think they owe you anything. You bought something that was
not returnable. Then found a better deal, and tried to return it.
There is no reason Sam's Club should have the take a loss on this, not
matter what kind of profit they make. I look at it this way, if they
make an exception for you, they would have to for anyone else. And
soon wouldn't be making profits.

You're comparing apples to oranges on your example of a drug mix up.

Sam's refusing to not take back the prescription given to you and
issuing a refund is not a drug mix up. It's more like buyer's remorse.
You bought it, but now you don't want it.

I could see your point if they did in fact mix up the prescription and
give you the wrong item, but even then they would have simply given
you the correct medicine.

Why should Sam;s club take a loss for this? They provided the service
you requested. If you thought it was too much money, you could have
refused it at the time of the sale. After the fact is too late.

I don't want to put words in your mouth, so can you clarify that this
is what you're saying:

(1) Sam's fulfilled your prescription.

(2) It wasn't covered by insurance.

(3) Sam's was not the insurance carrier and the reason that the
insurance didn't cover wasn't Sam's fault.

(4) You paid, on your own free will.

(5) Your doctor gave you one for free.

(6) Because you found a cheaper way to get this item, you want Sam's
to take it back.

(7) The only rational you have for them taking it back is that they
make a good profit.

Is that pretty much it? They are a profitable company, so they should
accept back an item that you agreed to pay for.

You are correct in that there are laws that prohibit the return of
medications for resale. But I wonder why you want to hold Sam's Club
responsible for something that was not their fault? They did nothing
wrong, they provided you with service that you requested, and you
accepted the price of the prescription. I don't feel that Sam's owes
you a credit or refund.

Your other example has nothing to do with your complaint, as Sam's did
not make a mistake in the dispensing of your prescription.