Petsmart needs to do some cleaning up.

The true people at fault...

Anyone who works in retail knows that if there is one cashier they are
to stay at the register. Now she should have paged for someone to come
clean it up obviously. BUT what if they had a call out. Come on like
you never had to work while short handed thanks to some jerk taking an
unnotified day off???? Also the Pet Parent who left the poop. Lets not
forget the lazy customers who could smell the "GIANT" pile of poop and
ran it over. Come on America has Wal Mart made us all shopping
zombies. This is hardly a reason to never go back. I would still pick
PetSmart over Petco and its clueless rabble.

ugh I hate Petsmart and I stopped shopping there for crappy customer
service. I do agree that the pet owner is in major fault here, but it
would then fall on the store to take care of the mess. If there was
no one else available, then the employee should have done her best to
find someone or call a manager or something. just saying I'm the only
one here is a really lame way to get out of dealing with it.

I look at it as more the dog owner's fault than PetSmart. It sounds
like the other employees were probably in the back and so she was
literally the only one on the floor, and it could have been such a big
job that she would have had to go in the back to get the proper
cleaning supplies. I can understand that.

Stupid and inconsiderate dog owners make the rest of us look bad.

First, I cannot believe the nerve of the dog owner. What a great
example of responsible pet ownership she set for her child.

Second, the cashier may very well have not been able to do anything
about it at the moment. But what in the world was she doing there by
herself at 4 p.m.? I don't believe for a second she was the only one
there (Where was the manager?), but if she was, the store needs to
look at staffing issues.

I think this is a good letter, and I totally agree with your concerns.

The PetsMart here in Miami is nasty as well. The inside is OK, but
the smell of pee and feces stains at the entrance make you want to
gag. I think it's 50/50. PetMart should be more active in cleaning
but the dog owners need to have courtesy (oh, that's right, this is
America and that went out the window back in the 70's)

YOU should have spoken up to the pet owner (that shouldn't read in a
sarcastic tone...). Back when I worked in retail, nothing pissed me
off more than to see a customer make a giant mess or knock something
over and just walk away from it. I knew I couldn't say anything
because I'd end up flipping out on them for being so lazy and
irresponsible that I'd get fired. But since YOU don't work there, you
could have said whatever you wanted to them and maybe they would have
actually been responsible for their pet. Just a suggestion...

Now THIS is crappy customer service. Literally.

The employee should have cleaned up the mess since the pet's owner
failed to. If PetSmart is going to welcome animals in its stores,
they need to be prepared that not every customer (human or animal) is
going to be on his/her best behavior.

Good letter... and it sounds like you handled the situation perfectly.
And I'm really glad you didn't step in it.

Diaper all the little bas..... so they can't shyte in public. You
have to do that to babys why not dogs.

That is a disgusting experience, and one of the many reasons why I
don't take my dog on shopping excursions to pet stores. I'm one of
those people who don't like lugging my dog out in stores just because
I can or because I like the attention.


The Petsmart near me is always spotless, I have no idea if the
employees clean up messes or not, but ultimately it's the pet owner's
responsibility to clean up after their pets.

As bad as the feces experience was, with an unresponsive owner, I'd be
equally worried if a child got near the other end of the Pit Bull,
leash or no leash.

"...and BOOKED out of the store as fast as they could"

Now I know I'm getting old!! I haven't heard the term "booked" used
in about 25 years! Reminds me of my high school days when I was
spotted by a teacher while cutting class, and really booked down the
hallway to escape!

I wouldn't be too mad at Petsmart. The owner of the dog is the one to
be mad at. The dog craps all over the place, and then she just leaves
it there, allowing SOMEONE ELSE to clean up her mess!!!

Nice. Real nice. People suck.

That was a horrible thing to do. It puts the store in an ugly
situation. I can understand your dismay the problem could not be
handled more quickly, but if the CSR was the only one there, I can
understand she may not have been able to run right over. It is hard
to say without being there.

I am confident that that pile didn't stay there too long, because the
entire store probably began to stink.

I think you should give the store another try for this one reason:
the owner of the stinky who made this stink is the real one at fault.
She should leave Stinky at home if she won't clean up after him/her.
She also made a terrible example for her daughter.

That is one dog that needs to stay home. And that is one owner who
needs a serious reality smack right upside her head.

I want to add that I'm sorry for the excessive "ands" in the middle of
the letter. I should have edited it better.

you know, I never even noticed the excessive ands. Your letter is
well-written and very concise.

I am sorry you had to deal with that nasty situation!

I am also sorry that poor clerk was alone in teh store at 4PM. That's
about what time things start hopping around here. She must have been
miserable!