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Account out of WA
Posted Sat April 19, 2008 12:00 pm, by Susan O. written to Bank of America
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At one time in the years that I have banked with Bank of America, I was extremely satisfied with the service I was receiving. I felt like my business was appreciated and they actually cared whether I continued my relationship with them. I am now, however, feeling as though my business would be more appreciated elsewhere.
I realize that my account is not always in the positive, and that I probably should keep better track of the transactions going through on my account, but 99% of everything I do is through debit card, and processes through within the 3 day period that they hold the funds out of my account. There are times that my account will overdraft, and while I have no problem paying fees that I should be charged when it does. I have paid thousands of dollars in fees over the past 7 years with no complaint. I DO have a problem with the way the bank is now processing my transactions.
I just noticed it recently on my account that when the bank receives transactions on my account each night, they don't post them in the order they come in, the order they were charged, or any of the common ways you would think they'd be posted. They post the highest dollar amounts first, the move on to the lower. This causes huge problems for me, because if my account will overdraft as it did the other day because of what started with one transaction that I forgot about, instead of posting the smaller items first, which would not have overdrafted my account, and charging me a fee for the ONE item that put it into overdraft, the largest item was posted first, overdrafting the account, and then the $5-ish transactions were posted, each into overdraft, with $35 charges to them. They were already able to take 5 fees for that out of my paycheck that was direct deposited, and because I pulled out my remaining paycheck before they could post additional fees, I now have four more fees posted onto my account, totalling 9 fees at $315.
Had my transactions been posted the opposite way, I would have had one $35 overdraft fee before my check deposited, for a difference of $280. Further, looking at the history of my account at other times I had overdrafted, in February I would have originally had one overdraft fee because there was enough to cover the second transaction of $4.57, and then even after I made a deposit, the next day the two overdraft fees I was charged overdrafted me again before any transactions were posted, which would all have been covered by the deposit! I paid $175 in overdraft fees for what would have been $35, for a difference of $140. Ironically enough, the amount to cover all of the transactions without any overdraft was sitting in my LINKED savings account, but since I'm not allowed to use that as overdraft (the only options are BOA credit cards so I'm not only paying fees to have overdraft protection, but also interest to the bank), my account was overdrafted.
And then it starts getting even stranger in my account history, because when I look back at October, the time before I overdrafted in February, it doesn't even follow the current pattern. On one day of overdraft, the largest transaction was posted first to overdraft me, then the small ones were posted from lowest to highest, again overdrafting me 5 times for what would normally be one charge. There is another additional $140 I paid to the bank in erroneous fees.
It appears as though in the past 6 months, Bank of America has changed how they are posting items to the accounts so that they can collect the most possible in fees, and I am angered by this to the point of shopping around for another bank to take my business (and my valid fees paid) to. And to top it all off, when I called customer service about it, they said to go to my local branch, so I spent half my lunch at the local branch, who then told me to either call customer service or my originating branch, who is 350 miles away. I informed her customer service told me to talk to the local branch, and my originating bank never answers their phone (I'd spent several hours trying to call on a business account issue that the bank processed incorrectly).
Refund back some of the fees that I have been overcharged. , for further information/discussion. I have also filed copies of this complaint with the FDIC and BBB.
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by Susan O. Posted Sat April 26, 2008 @ 8:42 PM
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The condescending responses from people on here have certainly proven one thing to me. Human nature is to automatically assume that everyone is in the same positions or situations as yourself, and that everyone is looking for a freebie. I give a lot of credit to zannaventura, who instead of automatically stating that I am irresponsible with my account and I shouldn't spend money I don't have (even though I obviously do have it because everything seems to still get paid on TOP of paying the bank fees), realizes that things happen to people. There are single parents out there, a lot of whom deal with deadbeat dads that don't pay or have to be forced to pay any sort of child support, who may or may not have parents who supported them while they were growing up that they are now trying to help support in their old age, or who just may have gone through some overall bad situations in their lives. Instead, he/she tried to be constructive and give advice that may or may not help the situation.
And for those of you who would rather read and judge without actually READING, who are you to judge me? I'm sure I could find things in your lives to criticize too. Do you not think if I could get out of paying ANY fees at all and just having the perfect life that I never received any OD fees in, I wouldn't? Perhaps instead of actually having paid the OD fees I have, and paying the medical bills of my children that I have, and making sure they have food on the table and a roof over their heads, I should have just run up all the bills I could and filed bankruptcy. Had I done that, I wouldn't be in the position I am of trying to make sure that everyone is getting their fair share of the pot, and I wouldn't be receiving the fees on my bank account, let alone paying them. God forbid I try to do the responsible thing by actually PAYING my bills....
I should point out also, for all those holier-than-thou people, that I wasn't asking for all of the fees I've been charged by the bank. I was only asking for the fees I have been charged as a result of the bank changing their policies, and therefore charging me largely above what I should have been charged. I work in the insurance industry, and I guarantee that if we just up and decided to change how we billed people, or posted things to their account, without sending a disclosure that we were doing so, we would have lawsuits left and right. I'm only asking that banks be just as accountable as every other company in America, especially since we place a lot larger of a responsibility on them... our entire household finance.
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by zannaventura Posted Tue April 22, 2008 @ 11:10 AM
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I had that same problem a few years back. Single parent, living paycheck to paycheck. Sometimes you have no choice but to write a check hoping it won't clear before your check gets deposited. It got to the point that I felt like my entire paycheck was going to OD fees. Then I found my Credit Union (www.WECU.com). They gave me a small personal loan to get myself out from under the bank fees (I closed my bank account immediately once I brought it to a $0.00 balance). I opened a savings account at the Credit Union with only $5.00, and a checking account that if I did OD, the fee was only $13 per item, instead of the $35 I was being charged at the bank. The MSR who opened my account with me even took the time to help me do a budget and showed me how to balance (and stay on top of) my check register. They even have classes (free) to help you with budgeting, what steps you need to take to buy a home, planning for the future, etc. They have helped me tremendously. I am proud to say that with help from my C.U. my credit score has gone up over 200 points, and last year I purchased my first home.
Go to their website and check them out. It will definitely make a difference in your life.
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Doesn't it feel good to get in control?
I have friends who are Mormon, and their religion advocates having many children, and the mom staying home. It turns out, their churches offer classes not only on budgeting and finance, so families can learn how to get buy on one paycheck, but the church also tries to instill a sense of resistance to materialism and overconsuming (key, if you're going to support a family on one income).
(I'm not even Christian, so no, I'm not prostletyzing (sp?). Just sharing. ;)
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by Timothy C. Posted Tue April 22, 2008 @ 3:18 PM
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What a great success story! Kudos to you for recognizing the problem, taking steps to fix it and then following through and ultimately becoming a homeowner! I remember the days of beenie weenies and living hand to mouth, paycheck to paycheck. Somehow I struggled and made it out of debt too! It's a great feeling. I do feel for the original poster though. It is extremely hard to break the cycle....but it can be done!
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All of the posts below say it perfectly. My only suggestion is to stop overspending and get organized.
Good Day
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by SusanB Posted Mon April 21, 2008 @ 1:01 PM
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The bottom line, whether you like it or not, is that financial institutions can post credits and debits in any order they like and will usually do so in a manner to maximize the fees they can charge in accordance with the customer's account holder agreement. If at any time your account does not have sufficient funds to cover what you have spent then the bank is perfectly within their right to charge you overdraft fees and I see no reason for BofA to refund the fees they have charged you. Furthermore, you can file all the complaints you want, but unless you can prove that you didn't overdraw your account they are a waste of time.
I would suggest that you maintain an accurate paper check register and not authorize debit transactions without ensuring that the funds are available at the time you hit the "OK" button. This isn't rocket science - - this is how to maintain a checking account.
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by S W. Posted Sun April 20, 2008 @ 7:50 PM
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I have to say I was somewhat dumbstruck by this letter.
It shouldn't matter which order the purchases are presented to your account. Either you have the funds to make the purchases or you don't. If you don't have the funds to cover your purchases you shouldn't be making them. Saying that you don't keep track well because you use a debit card is just failure to take responsibility. A debit card is nothing more than a plastic check. Put a check register in your purse and keep track like a responsible adult.
By your own admission you frequently abuse your account priviledges by overdrawing it. Why shouldn't you pay the fees, no matter what order the purchases are presented?
I have to say there may be something to the banks maximizing their fees that isn't quite ethical. However, the simple solution is to be responsible for your own actions. Keep track of your account, don't spend money you don't have, and you won't have to worry about the posting order or fees.
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by Michael K. Posted Sat April 19, 2008 @ 5:57 PM
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Better yet, sign up for ING Direct. There are no OD fees over there. You just pay 9.25% interest, which amounts like to $.01 or $.02 for each time you overdraft; and nothing if you can replace the money that same day. They are also good about emailing you the instant your account goes negative. So, if you have enough money in your savings acct, there are no OD fees there.
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Sorry but this is the way most financial institutions process transactions and you will continue to be charged fees based on the way you are handling your finances.
The BBB and the FDIC will not help you as this information is available in you account terms and conditions.
You've paid thousands in fees over the years! If this is the case, you need to handle your money differently. Stop using your debit card for small transactions. Carry cash for those instead. That fast food meal is costing you more than $35 every time you overdraft.
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yup
by SuzieCat Sat April 19, 2008 @ 11:44 AM
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