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 The Worst Customer Service
Posted Mon April 21, 2008 12:46 pm, by Tiffany W. written to Pizza Hut, Inc.
Write a Letter to this Company | Rate this Company
I called and order a pasta meal 11.99 and a pizza with cheese and beef topping from the Pizza Hut in Mauldin, SC (PIZZA HUT #02284329Q34 MAULDEN SC) ! I order via online on Apr. 14, 2008 at 17:17:29 PDT. My total was 28.81. I was called 10 minutes after I place the order and the lady that called me stated she was a pizza hut employee and I place an order online. I told her I did she said that they didn't have breadsticks and wouldn't have any breadsticks they also didn't have beef topping. I asked her could I get any to substitute the products they didn't have. She stated no! I couldn't get a refund either because my credit card had already been charged. I was very upset.
I want some type of aplogy and credit for what I paid for.
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by redheadedmama Posted Tue April 22, 2008 @ 8:49 PM
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the hell with that! they can give a refund they just son't want to.
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by Tiffany W. Posted Tue April 22, 2008 @ 1:56 PM
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Thanks for the adivce to EVERYONE!!! I called my credit card company
(PAYPAL CREDIT CARD) and they were soo rude. I decided to not even
worry about this whole incident. I don't want to fill like I'm
fighting over 2 bucks, I just feel like the customer service was soo
horrible.
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Yelp
by Tiffany W. Wed April 23, 2008 @ 12:16 PM
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yelp??
by Angelic Princess:) Fri April 25, 2008 @ 11:54 AM
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by SuzieCat Posted Tue April 22, 2008 @ 12:08 PM
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since my comment disappeared, trying again. (no clue why, as I didnt
say anything inappropriate)
The breadsticks come free with teh pasta, ther eis no extra charge for
them. Here, wher ei live, Pizza Hut lets you get a one-topping pizza
for the same price as a cheese pizza. Some online special thingy.
So, if the OP got the same deal I have here, being shorted the
breadsticks and the beef on the pizza is not monetary, so there is
nothing for pizza hut to refuind. She would have paid the same price
either way.
That said, she should have been offered a discount, a couple free
soadas SOMETHING for the fact that Pizza Hut was not able to provide
the breadsticks or the beef.
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GRRRRR
by SuzieCat Tue April 22, 2008 @ 12:09 PM
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really??
by SuzieCat Tue April 22, 2008 @ 2:43 PM
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thanx
by SuzieCat Wed April 23, 2008 @ 12:27 PM
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by Donno Posted Mon April 21, 2008 @ 7:47 PM
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they should be able to credit your card. It seems that on the phone
you should have had the opportunity to cancel the whole order. If
they told me I couldn't be credited for the part of my order they
would be unable to deliver, I would tell them to stuff their pizza
(just a little pizza humor) and demand the order be cancelled.
I am not sure why you agreed to accept delivery of part of the order
and pay for the whole thing, but assuming this is what happened, I
agree that what you should do is dispute this with your credit card
company. Tell them the PH delivered only part of the order you paid
for and refused to refund the amount for the remainder. Good luck.
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And it's not like the credit card ends up losing money!
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what did the manager say
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Nothing
by Tiffany W. Mon April 21, 2008 @ 1:07 PM
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SHARED LETTERS 
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