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non-smoking room

Posted Tue April 29, 2008 3:00 pm, by Jason T. written to Hyatt Hotels

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we drove down to the Hyatt Grand in Monterey, Ca to take my children and my wife to have a nice weekend in Monterey. Before we came I called to make sure we would have a non-smoking room because my wife gets very sick when she is around smoke. When we checked in and went to the room, the room had been smoked in so much it made everyone sick. I immediately called and got a new room, but my wife was getting so sick that we had to drive home in the middle of the night and not even get to take my daughter to the aquarium. I paid for two nights and i was there a total of 6 hours and our weekend was ruined. I don't understand how you can have a non smoking room that was smoked in so much that the maids wouldn't have informed management.

I really feel that i should get a full refund since I was there only 6 hours and it was your hotels fault.


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by dulynoted Posted Thu May 1, 2008 @ 11:33 AM

The maid should have informed mangement of the prior guests having
smoked in the non-smoking room. Most hotels will assess and extra
charge to the guest for the hotel to try to remove the smell of
cigarette smoke from the room...and its not easy as it seeps into the
walls and carpeting, curtains, etc.

My question is why didn't you ask the manager on duty at the time you
left to please compensate you?
Also can't you dispute the charges on your credit card - if you paid
that way?

Keep us posted...it will be interesting to see how they respond to
this and if they have a policy in place regarding smokers who smoke in
non-smoking rooms.


by Melissa S. Posted Thu May 1, 2008 @ 11:11 AM

I agree with you. You are due a refund in this situation.

Very few things get my gag reflex going faster then old cigarette
smoke embedded in fabric. Blargh!!


by mstendardo1 Posted Thu May 1, 2008 @ 7:40 AM

That smell is sickening to the non smoker!!!

by cookgirl Posted Thu May 1, 2008 @ 9:25 AM

At least to this one it is! As I've stated before, I make no
apologies for smoking- it's a personal choice, but nothing is grosser
than walking into a hotel room and having smoke stench everywhere!

My husband and I are both smokers, and I go to great lengths to keep
our house looking and smelling great. I would expect nothing less
from a hotel room that I was paying to use.

Maybe this hotel should just go non-smoking and let people go outside
for a ciggie.



Same here.. by Harleycat (aka Usual Suspect #2) Thu May 1, 2008 @ 11:35 AM

didnt know that by SuzieCat Thu May 1, 2008 @ 12:14 PM

It depends on the hotel.. by Harleycat (aka Usual Suspect #2) Thu May 1, 2008 @ 3:59 PM

good info by SuzieCat Thu May 1, 2008 @ 7:53 PM

by T. C. Posted Wed April 30, 2008 @ 11:35 PM

Like the others I believe they owe you a refund. A suggestion. Check
the room for your wifes sake before you let her in. They at least
tried to help but by that time it was too late. With only six hours
they should've refunded you on the spot. Good letter. Hope they come
through for you.

by karma_gypsy Posted Wed April 30, 2008 @ 3:14 PM

I always thought there were heavy fines for smoking in non-smoking
rooms. I've also heard that it takes *a lot* of deep cleaning to get
the smell out. Are the maids really not noticing (maybe smells just
sort of blend together after awhile) or is the guests who just deal
with it and not say anything?


I think it's one specific chain by RedheadwGlasses Wed April 30, 2008 @ 8:36 PM

The Marriot Does.. by Harleycat (aka Usual Suspect #2) Thu May 1, 2008 @ 8:26 AM

by SuzieCat Posted Wed April 30, 2008 @ 2:35 PM

That smell can be gagging for non-smokers who are rarely exposed to

please stop back and let us know what sort of response you receive.


by Harleycat (aka Usual Suspect #2) Posted Wed April 30, 2008 @ 2:02 PM

I'm sorry this happened to you. We are smokers but always request a
non-smoking room and no, we don't smoke in it.

May I suggest you look into booking at Marriot properties in the
future. They are all non-smoking.


by RedheadwGlasses Posted Wed April 30, 2008 @ 1:26 PM

I agree. You shouldn't have to pay a penny. I wouldn't be able to
sleep in a smoking room, either. It doesn't make me sick, it's just
the smell is so obnoxious (it's not like those rooms get aired out!).


I'm actually allergic to tobacco smoke; it literally makes me sick too by The Original Nethead Wed April 30, 2008 @ 6:24 PM

by Donno Posted Tue April 29, 2008 @ 5:03 PM

As others pointed out below, demanding a refund on the spot would have
been optimum but was possibly not an option.

It may be a slightly hard sell to argue your wife was so sick she had
to leave to recover elsewhere, but I think that Hyatt should
investigate this matter and see that you get at least a voucher for
two free nights.

Let us know how this works out. Good luck.


by Bill R. Posted Tue April 29, 2008 @ 4:31 PM

Jason T.,

Sorry to hear about your experience.

Reading your letter reminds me of a short story gone long.

When checking out after 6 hours you should have put the staff on
notice why you were leaving and demanded a refund on the spot.

However, after the circuitous journey of your feedback I am confident
you will hear from Hyatt and either get a refund or a Certificate for
a future stay.

Stop back and let us know.


Maybe..... by RowdyRetailer Tue April 29, 2008 @ 4:35 PM

Third party? Maybe. by Bill R. Tue April 29, 2008 @ 4:58 PM

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