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BRING BACK RESTAURANT STYLE SALSA!!
Posted Thu May 1, 2008 10:42 am, by Coleen J. written to Frito-Lay, Inc.
Write a Letter to this Company
Our grocery stores could not keep Tostitos Restaurant Style Salsa on the shelves and boom, you no longer make it. I mentioned this to a Frito Lay representative who was stocking my local store and his sarcastic answer was: "Aw just buy the regular kind and add water, it's the same." NO, IT IS NOT!! Your regular salsa I bought once and threw away, if I want ketchup and vinegar I will buy ketchup and vinegar products. Just to show the rep what an idiot he is (and you should fire him) I reached over and bought Chi-Chi's salsa. Nearly as bad as your original, but I was not about to listen to this insensitive idiot. Because I try to be a decent person I didn't tell him what a jerk he is. The manager of our local store tried and tried to keep Restaurant Style in stock for us, but if you don't make it, what's the use?
MAKE RESTAURANT STYLE SALSA AGAIN! I have read hundreds of blogs by people like me who would buy it by the case. As a matter of fact, I own a business, I have a state and federal tax id, I would be happy to buy it by the case. I run a computer service business and don't know where salsa would fit in, but my Lord people, don't you find out what people like instead of forcing things on people we don't want? Have you noticed that your salsa doesn't sell well? If it does, well that must only mean that there are thousands of people with malfunctioning taste buds. Please, take a hint from Coke. Bring back what we like, lose the other stuff, yuck! I am on my way now to a mexican restaurant where they will sell me 3 styrofoam cups of their salsa for 20 bucks just so I don't have to eat ketchup and vinegar. You can make a killing on Restaurant Style and you have to know that. Base an ad campaign on us! We would be happy to pose as Restaurant Style junkies living on the streets because we were unable to get our fix!!
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by happya Posted Fri May 1, 2009 @ 10:14 AM
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It's back, I just bought it at my local store in Indiana. I can't believe it!
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Sounds like there are a lot of other people in the same boat you are, since you found a number of people blogging about it (I blog about stuff like that too :-P) Hopefully they consider bringing it back. Maybe they will if enough people request it. (hey, it worked for that awful show jerico... no offense fans of the show)
But, dont let the message of your letter get clouded by a poor choice of words. You have a (good) point you would like to get across but some of the comments you have made can be distracting. (like calling people idiots and jerks)
I find the frito-lay representative silly... why does frito-lay need one, especially at a grocery store? Seems like a waste of payroll to me :-P
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Actually
by C A. Fri May 2, 2008 @ 10:51 AM
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I read more complaints on this site about Frito Lay's Restaurant Salsa being discontinued. My store runs almost a million a week, which is a high volume store. I deal with complaint and requests for items all the time, and have not once gotten one about this item.
I got a phone call this morning, before a meeting from a customer asking why Postum coffee was discontinued. I have heard that complaint at least 10 times so far. I explained that Kraft discontinued the coffee, not us. Apparently it is the coffee for mormons due to it being caffeine free.
I'll ask my Frito Lay Rep tomorrow and see what they tell me.
Good Day
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by gb Posted Thu May 1, 2008 @ 4:55 PM
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Your complaint is valid but poorly worded. You may try to be nice to people to their face, but calling them jerks and idions in your letter kind of cancels that out. Also, "As a matter of fact, I own a business, I have a state and federal tax id, I would be happy to buy it by the case. I run a computer service business and don't know where salsa would fit in, " What does having a state or federal tax ID have to do with buying it by the case. At our store, you can use your tax ID if you state the the products are for resale but not just because you really really like the stuff.
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by ~Fiƒi-la-ƒlea~ Posted Thu May 1, 2008 @ 1:52 PM
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Withdrawel, OUCH! I empathize with you. Hopefully they will listen to their customers requests about this one.
In the meantime, if you still have a label with the ingredients you can either try to recreate it to some degree, or compare it to other's in the supermarket to get something close or similar.
Let us know what they say.
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From my friend who works at the corporate offices of Frito-Lay:
"Yes, it has been disco'd for a while now. The Tostitos Picante Salsa is the replacement. It isn't quite the same but close."
(This same friend has traded brands, favoring a more local brand over her own company's!)
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by C A. Posted Thu May 1, 2008 @ 1:11 PM
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Try the Picante style in that brand. It is closer to Restaurant Style than the original salsa.
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by SuzieCat Posted Thu May 1, 2008 @ 12:15 PM
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We have seen quite a few salsa letters in the last few weeks.
I had no idea folks could be so passionate about such things.
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wooot!!
by SuzieCat Thu May 1, 2008 @ 1:09 PM
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LOL
by SuzieCat Fri May 2, 2008 @ 10:42 AM
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by Steve-OH Posted Thu May 1, 2008 @ 11:35 AM
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Maybe there was something addicting in it?
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Have you considered trying other brands? I have found that the natural/organic brands, such as Paul Newman's or Salsa Lisa, are the best I've ever had! Tostito's, ChiChis and all the rest just take like chunky ketchup to me.
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