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VOOM HD

Posted Thu June 5, 2008 10:51 am, by Dan K. written to Dish Network (Echo Star)

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I signed up for Dish Network solely to get the VOOM HD channels and 4 months after I signed up Dish Network cancelled the VOOM HD programming without notice. When I called them to complain they told me basically they didn't care they canceled the only reason I bought their service and that I had to honor the contract or pay $200.00 in fees to get out of their contract. I'm furious as it is a classic case of bait and switch. Illegal if you buy a car or any other consumer item, but Dish Network seems thinks it is perfectly fine to do it with their service.

I want out of the Dish Network contract with no penalties for me and I want a refund of every monthly fee since they canceled VOOM HD. There is no reason for me to keep this service any longer.


Reply



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by cantonsurroundsound Posted Tue July 8, 2008 @ 11:03 PM

We joined dish networks for Voom HD and loved it for 5 years and knew
we were paying a premium. But when the canceled without warning and
did not give a crap about us we were very upset. We complained but
got non human replies via e-mail; typical of the dish network customer
support experience - WEAK!

We have now canceled serivces with dish and moved to Directv. We are
saving $788 in year one then $216 in year two for the same channels
and are getting more HD! fyi, American Express is giving $50 to switch
to Directv before 7/31/08. I would advise anyone to cancel and not
worry about the petty penalties as you can still save even if you have
many months to go. Plus why would you stay and endorse their bait and
switch poor service by giving them more of your moeny! fight back and
cancel and tell everyone in your network of friends to do othe same! I
am! Eat that Charlie Ergen of dish!

Reply

by dulynoted Posted Thu June 5, 2008 @ 12:09 PM

I honestly wish people would look something up before they use it in a
sentence.
DISH doesn't care why you signed up...only that you did and now you
are either going to pay the contractural rate or get out of it by
paying them $200.

Its your choice...either enjoy the rest of the programming or cancel
it.

Reply
by G C. Posted Thu June 5, 2008 @ 9:56 PM

In the DISH Network contract, Section 1, subsection G states:

If a change affects you, we will provide you notice of such change and
its effective date.

No such notice was given. DISH breached the contract.

Reply
by G C. Posted Sat June 14, 2008 @ 9:44 PM

DISH Network stock is being dumped. Just look at the link at the
bottom of this post. They deserve it!

Macquarie Group Ltd completely dumped all -3,500 shares they owned of
Echostar Communications Corpnew (DISH) as shown by filings made public
on 2008-06-11.

The stock is currently owned by 231 funds/institutions with a total
activity score of -1.31. With 17.11 % of owning funds reported
recently buying shares, 1.80 % maintaining existing share level and
81.08 % selling shares. Full details for Echostar Communications
Corpnew (DISH) available at http://www.mffais.com/dish.html


Reply
by cantonsurroundsound Posted Fri August 1, 2008 @ 12:47 AM

Yes due to Voom HD being dropped we canceled as we would not give more
money to a company that does not care about their customers! They
even wanted the dish in addtion to the old recievers; I heard that
they even install that old equipment to new customers and pretend that
it is new equipment.

We already knew that we were paying a premium to get Voom and be with
dish so we had no qualms about their crappy cancelation fees! What we
also did is convinced 10 others we know to cancel so between us we
eliminated about $17,000 dollars a year from those greedy bums!

Reply
by Steve-OH Posted Thu June 5, 2008 @ 11:28 AM

in a book called "This is NOT a classic case of bait and switch".
If you read the user agreement, I am sure you'll see that they reserve
the right to add or drop channels. Channels that are not as popular -
and this means with the majority of their subscribers, not just you -
will not stay around.

Reply

off topic from the letter, but..... by Michelle O. Fri June 6, 2008 @ 2:18 AM




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