livid

You my dear are a hippocrite. Say it with me class Hip-po-crite. You
are ticked off that the store staff is rushing you but what you fail
to realize is that the employees have lives too. They need to get home
at a safe hour, they have things they need to do after work too. You
cut into their time, that they aren't being paid for and you expect
them to just smile and take it. I don't think so.
Just because you can come in at 9:45 and do an hours worth of
shopping, doesn't mean you should.

1. The employees were "rushing" you because if they go over their
shift, and happen to be fulltime associates, THEY GET IN TROUBLE!
2. WalMart wasted your time? How about the time that associate and her
manager wasted ringing up items you knew you were going to refuse
paying for?
3. Not every employee of a store as large as a WalMart Supercenter (or
as small as a Rite Aid, et al) knows the price of location of EVERY
item in said store.
4. Even management can't make employees stay past their shift, as per
company policy, so the manager wasn't ever going to side with you
anyway.
5. When you're rude, and people are tired and want to get home, what
do you expect???

paragraph

noun
1. a distinct portion of written or printed matter dealing with a
particular idea, usually beginning with an indentation on a new line.

2. a paragraph mark.
3. a note, item, or brief article, as in a newspaper.

verb (used with object)
4. to divide into paragraphs.
5. to write or publish paragraphs about, as in a newspaper.
6. to express in a paragraph.


question mark

noun
1. Also called interrogation point, interrogation mark. a mark
indicating a question: usually, as in English, the mark (?) placed
after a question.


apostrophe

noun
the sign ('), as used: to indicate the omission of one or more letters
in a word, whether unpronounced, as in o'er for over, or pronounced,
as in gov't for government; to indicate the possessive case, as in
man's; or to indicate plurals of abbreviations and symbols, as in
several M.D.'s, 3's.

I can't believe you would have the gull to stop into a store fifteen
minutes before they would close with a stack of coupons and a huge
list and cannot "believe" why you were shooed along. You must have
been asking for it, because if you were the worker you would not be
happy if you were held over your shift because someone waltzed in with
a ton of shopping to do fifteen minutes before the store closed. You
must think very highly of yourself.

No offense, but you're attitude is ridiculous. Famous last words...

"I was in the store BEFORE it CLOSED!!!! I had every right to stay as
long as I needed to do what I had to do!!"

No, you don't. You have the right to shop there during store hours.
Good heavens, I haven't had this good a laugh in a long time!

if you knew they were closing in 15 minutes, why would you try to load
your cart? because they were harassing you? your attitude is as bad or
worse than theirs, plus its wal-mart=no customer service

Catherine...after reading your letter I have to agree with you. I too
am LIVID! Although with you and your attitude.

Your letter is probably being deleted because it is a total waste of
time.

I won't go into why it is so wrong to walk into a place of business
just before it closes because among other things is shows disrespect
for your fellow human beings and is RUDE!

Do you work? How do you feel when someone walks in just as your
getting ready to leave at the end of the day. You now must stay,
because yes it's your job but I'd bet you wouldn't be a happy camper
either?

Ever walk in a restaurant 5 minutes before closing? Sure you
have...your THAT type of person aren't you? Wonder why the next day
you couldn't get off the commode either huh? Walk in other peoples
shoes sometimes and show compassion and respect for the working
individual. They have families and lives too.
Piss poor planning on your part will never constitute and emergency on
another.

RUDE RUDE RUDE

I should charge you for wasting my time!!! Reading your awful letter
and then getting so ired I felt compelled to respond! Do you have
gift cards?

since when is there a clifton nj wal-mart? Are you thinking of
Secaucus?

Pot/Kettle = BLACK!

Do them a favor and shop somewhere else.

Catherine
Normally I do not give these types of letters a response, but I cannot
help myself. I have never worked for Wal-Mart, but even I know that
certain things, including lights and even HVAC controls are not even
in the store. The employees and even the managers have no ablility
whatsoever to control them. If I am not mistaken, they are controlled
in BENTONVILLE, ARKANSAS on timers no less. they couldn't just turn
the lights back on. If I was working, I would have asked that you be
removed for trespassing. Although it is a public place, it is still
private property, and they reserve the right to refuse service to
anyone. Think about that next time.

Many large stores are indeed on times. They come in stages and turn
off in stages. Including outside parking lights. Which if you
lingered to long inside the door could make it dangerous leaving the
store.

You were entitld to shop only until 10 PM. Stores can't afford people
like you.

What she should of done if you refused to leave was pick up the phone
and call 911. You indeed become a trespasser with your poor attitude.
I think you got what you dished out to the manager and associates.

Large stores must make annoucements to alert people and clear fitting
rooms.

Do they let you in prior to opening? NO so why should they allow you
to stay in after closing.

Perhaps you confused this Wal-mart with one that is open 24/7.

We use to play this song every morning at SEARS that was called
Welcome to the Friendly World of SEARS. One of my favorite lines in
the song was "Even When they are demanding, were all still
understanding!" Bet you didn't know most stores have either opening
songs or opening announcments. WE actually had a closing song that
played at 10 minutes to close. Then at close the announcement was
made to take your selections to the nearest open register. The store
is now closed. Then those lights automatically went down leaving only
one spot over each register. Powering those lights are an expense.
Most large stores I have managed have announcements telling the
associates the store is now open or will be opening in 5 minutes. So
people can take their places.

I have some medications that might help you. OH no go to your Dr. then
complain about your wait time.

I think you have some real anger issues that need immediate
attention.

What part of closing at 10 didn't you understand?

When you're out shopping on Sunday, please be sure to buy some
paragraphs, capital letters and apostrophes. You seem to be running
out of them. Maybe you can exchange some of those excess exclamation
points you have.

I will make sure that over the summer, all the schools change every
picture and textbook that suggests the Earth revolves around the sun.
I will notify them that it revolves around Catherine M. and they can
fix things accordingly.

"Excuse me, but if the store closes at 10, it closes at 10"

You said so yourself. It closes AT ten. Not as long after 10 as it
takes Catherine to sort through her coupons and leisurely do her
grocery shopping. I'm sorry madam, but you have some serious
entitlement issues.

"As any PAYING CUSTOMER! Why do I have to make my purchases in a
panic? Its not my problem!"
"I had every right to stay as long as I needed to do what I had to
do!!"

Catherine these sentences show you are definately on overload. Why do
you have to make your purchases in a panic? Why can't you shop at
another time or day? And why are you so angry to begin with?

These are the questions you need to answer...or have answered for you
by a professional.

While I really would love to lash out to you at this time for being
rude and arrogant, it just seems that there are stress issues that
need to be dealt with. I think we have all been where you are now but
for the most part we learn how to deal with it whether it be to tone
down what stresses us or again, seek a professional who can help you
deal with these issues.

I guess the employees should wait around for you to finish your
shopping?! Are you serious?! Please take it down a notch, you ARE NOT
that important!

I don't see that you have any valid complaint. You say yourself that
closing at 10 means closing at 10. That means no more shopping, not
just that the front door is closing. You had plenty of warning, and
you have no right to keep shopping after the posted business hours.
Granted, you may have gotten attitude when you walked in, but it's
actions like those you then did that lead to such attitudes.

Do you really expect a manager to know the prices of all the MANY
products a Walmart carries? I sure wouldn't be able to keep them all
in my mind.

I really don't think you taught anyone there anything about how to
treat customers, including class and respect.

I suspect this OP uses the word "livid" quite a bit in her day-to-day
life.

So...let me get this straight. You are angry that you have to "waste
your Sunday" to do your grocery shopping, but you have no problem
wasting the personal time of WalMart employees after their working
hours.

I wouldn't have even allowed you to the checkout after the hissy fit
you threw. In my opinion, the manager waited way to long to call for
security.

and you tell me no I will leave when I feel like it, you are
trespassing and I will call the police. Same thing here, you may have
entered while they were still open, they told you they were closed and
to please bring your items to the front, you refused, at that point
you were trespassing. You are lucky that they did not call the police
and have you arrested or at the very least trespassed you (which means
they get a court order prohibiting you from entering the premises
again).

It seems you are the one that walked into the store with an attitude.

The hours of shopping are posted on the store doors. The store closes
are the time posted on the doors. This means that those customers
doing their shopping should be checking out at that time.

Walmart does not revolve around you despite what you think. If you
want your personal hours to shop then you should be shopping at a
botique instead of shopping at Wal-mart.

If anyone needs to learn respect, it is you. You were the one that was
keeping the employees at the store past the closing time. You were
wasting their time because they were not scheduled to be working past
the closing time posted on the store door.

I'm curious..if you had at least an hour's worth of shoppingto do,why
would you arrive at the store 15 minutes before it closes?I used to
work in retail and I would never in a million years do this!I remember
many times I had to stay 2 hours later then I normally would in order
to accomodate someone like yourself...and then I had to be up the next
day at 5 in order to open the store.
Peoplelike you should be forced to work in retail so you can see what
it is like.Shame on you.

Against better judgment, I read this letter through from beginning to
end. Now I feel like I need to take a scalding hot shower and scrub
the filth off my body.

You have no valid complaint. You were rude, obnoxious, paranoid, and
deserve the treatment you received.

It is also EXACTLY because of customers like you why you didn't
receive the red-carpet treatment you feel entitled to.

Please let me know where you work and what time you close so I can
come in 15 minutes before it's time for you to go home and proceed to
stay an hour later...

The world does not revolve around YOU and your shopping needs. One of
those employees probably had a bus that they needed to catch at a
certain time. Many of them probably have families they'd like to get
home and see...

And people wonder why customer service is so bad, it's b/c of people
like you!!

We have removed a number of comments on this letter.

We are not going to allow commenters to call letter writers trolls or
other names which were used in the comments we removed.

If you think a letter requires our attention then you're welcome to
send a link to that letter to greg@planetfeedback.com and we'll take a
look.

you how wrong you are.

If I were the cashier, I would have shut off my register and left
too.

I would have locked you in the store overnight, so you would have
plenty of time to do your shopping, and then rung you up when the
store opened.

I speak on behalf of WalMart -- please shop somewhere else. And I
don't even work for WalMart.

I'm glad that I don't work anyplace that you shop. People like you
make my nice employees cranky. I don't like that.

Your letter was probably deleted because it included things like your
email address and first and last name, etc. A snippet is still on
Google Reader. I'm sorry you had to waste an hour of your Sunday when
you wasted an Hour of these Employees that had to wait for you
Saturday.

I am so glad I no longer work retail.

And I'm glad that when I did, it wasn't at WalMart.

How late should they keep the store open for you and stay there on
their own time? 11PM? 1AM? You don't want to waste your Sunday
shopping, they don't want to waste their time off waiting for you.
10PM closing is 10PM closing!

So, if I understand correctly, you are of the opinion that WalMart
employees should have stayed in the store for as long as it took you
to shop, for your CONVENIENCE. Because they didn't, you had to use
YOUR OWN TIME on Sunday doing your shopping.

Sandy treated you correctly. Fired - huh? I'd shake her hand if I
lived near that store. You push a cart in the door shorlty before
closing and expect to waltz around the store at your own pace and
leave when it fits YOUR schedule. Then YOU get snippy and refuse to
pay, and they rightfully kick your butt out the door.

Outstanding. This is great customer service.

Wrong.

And I don't know why your letter got deleted. But $10 says you'll be
back here, posting responses to people that will give us an idea as to
why your letter got deleted.