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Posted Mon June 9, 2008 12:00 pm, by catherine m. written to Walmart

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I was shopping in the Clifton NJ store this past Saturday. I arrived at the store at 9:45pm. As soon as I was walking in i was told in a very rude tone by a snippy little sales clerk, "the store is closing in 15 minutes!" As if it was a bother for me to step foot in the store. How dare walk in when the store is closing in 15 minutes. I am there to shop and spend my money, not to get snippy attitude as soon as I walk in the door! Is this the way a customer is supposed to be treated? If it is then i think the people at wal mart are asleep at the switch and ignorant of the fact that customers are what keep them in business! I was doing my grocery shopping and again i was approached by an employee and told the store is closing please hurry to the register! Hurry?? Why do I have to hurry. Excuse me but if the store closes at 10 it closes at 10. Who said you cant walk in before 10??? I was there at 9:45 and I should be given the same treatment as anyone else. As any PAYING CUSTOMER! Why do I have to make my purchases in a panic? Its not my problem! Dont let people in at all, just shut the doors at 8 then if you want to close at 10! Then an announcement is made over the PA that the store is closing in 5 minutes, all customers are to procede to the check out. I had less then half my shopping done, and I had a slew of coupons to go through and see what was on sale. Im a paying customer and im not going to be rushed out of a store. Im handing over cash for this type of service! I was in one of the isles trying to find a shampoo I had a coupon for and yet another employee came over to me and told me the store was closed and I had to go to the register. I told her I had a lot more shopping to do, to which she said, "well how long are you going to be"! How dare she ask me that. I told her It's gonna take me an hour, I have a lot of shopping to do. Plus I had a few items that i was going to need in garden supplies after i finished my grocery shopping. Your employee then told me I had to go to the register now. I told her I was not finished shopping, and theat when I finished shopping THEN and ONLY THEN would I go to checkout. I wanted to speak to a manager at that point. Someone came over and said she was the store manager. I told her why am being harassed in your store. I am a PAYING customer. I was in the store BEFORE it CLOSED!!!! I had every right to stay as long as I needed to do what I had to do!! She then said again, like a robot, maam you have to go to the register now! I said I have to go and finish my shopping. Then the lights started to shut off in the isles. I was FURIOUS! How dare she shut the lights so that i could not finish my shopping. It was only 10:30! I have never been so infuriated in my entire life. She then tells me I have to go to the register. Then she had the nerve to say I was the only person in the store and that I was holding everyone up! How dare she! Well I was not gonna let this little snip get away with that. I had only half my items, and now I was going to waste MY SUNDAY shopping again, when I could have had my groceries finished today! I go to the line and I handed over my coupons and she starts scanning my items. The shampoo i bought scanned at 4.27, and it was supposed to be 3.29 and I had a dollar off coupon. I told her the shampoo scanned wrong. She then with an attitude towards me grumbles under her breath and slamms the shampoo across the scanner again to take it off the bill. I told her I did not want her to take it off, did I tell her to take it off. I told her the price of the shampoo and that i wanted the shampoo and I wanted it for the correct price. She goes, "I cant help you, the lights are off and I cant check!" You cant check?? Are you kidding me. I told her well put the lights on and go check cause I am the customer and I am not gonna overpay for shampoo because you have a snippy little attitude!! She thought she was gonna get over on me and she just said NO! I was like are you kidding me. Now I wanted to speak with her manager. She said everyone left. I told her i was not leaving without the shampoo and why is she acting like this when she can just go and check the PRICE!!! Then she gets all snippy again and scanns the shampoo by slamming it on the scanner and she manually adjusted the price to what I TOLD HER IT WAS!! Why am I the customer telling your employees what their prices are!!! Why doesnt she know!!! SHES THE MANAGER! She then finishes my check out and she scanned all my coupons. I told her exactly what I thought of her and told her I was not going to give her 1 cent of my money after the way I had been treated from the second I walked into the store. Then she had the nerve to call the security guard over and have him tell me to leave the store. I hope she learned her lesson not to treat customers like dirt! I hope i ruined her day like she had the nerve to ruin mine and waste MY TIME!!! I had to WASTE my SUNDAY shopping for items I should have not had a problem getting on saturday when it was conveinet for me. I want a formal appology from walmart and a gift card for the time i was made to waste in your store and leave with nothing and for the disrespect i had to endure! I am furious and livid! Your employees need to learn respect and class, and how to treat people. Its not my job to teach them lessons they are supposed to learn. A customer is never to be treated the way I was on saturday. I want her fired for her attitude and behavior

why is my letter being deleted from this site!!!


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by I'm back Posted Tue July 29, 2008 @ 4:49 PM

You my dear are a hippocrite. Say it with me class Hip-po-crite. You
are ticked off that the store staff is rushing you but what you fail
to realize is that the employees have lives too. They need to get home
at a safe hour, they have things they need to do after work too. You
cut into their time, that they aren't being paid for and you expect
them to just smile and take it. I don't think so.
Just because you can come in at 9:45 and do an hours worth of
shopping, doesn't mean you should.

by Gary S. Posted Sat July 26, 2008 @ 7:34 AM

1. The employees were "rushing" you because if they go over their
shift, and happen to be fulltime associates, THEY GET IN TROUBLE!
2. WalMart wasted your time? How about the time that associate and her
manager wasted ringing up items you knew you were going to refuse
paying for?
3. Not every employee of a store as large as a WalMart Supercenter (or
as small as a Rite Aid, et al) knows the price of location of EVERY
item in said store.
4. Even management can't make employees stay past their shift, as per
company policy, so the manager wasn't ever going to side with you
5. When you're rude, and people are tired and want to get home, what
do you expect???

by Jugi Posted Sun June 22, 2008 @ 3:15 PM


1. a distinct portion of written or printed matter dealing with a
particular idea, usually beginning with an indentation on a new line.

2. a paragraph mark.
3. a note, item, or brief article, as in a newspaper.

verb (used with object)
4. to divide into paragraphs.
5. to write or publish paragraphs about, as in a newspaper.
6. to express in a paragraph.

question mark

1. Also called interrogation point, interrogation mark. a mark
indicating a question: usually, as in English, the mark (?) placed
after a question.


the sign ('), as used: to indicate the omission of one or more letters
in a word, whether unpronounced, as in o'er for over, or pronounced,
as in gov't for government; to indicate the possessive case, as in
man's; or to indicate plurals of abbreviations and symbols, as in
several M.D.'s, 3's.


by HOTandyourugly Posted Fri June 20, 2008 @ 8:06 PM

I can't believe you would have the gull to stop into a store fifteen
minutes before they would close with a stack of coupons and a huge
list and cannot "believe" why you were shooed along. You must have
been asking for it, because if you were the worker you would not be
happy if you were held over your shift because someone waltzed in with
a ton of shopping to do fifteen minutes before the store closed. You
must think very highly of yourself.

by EvilGuy Posted Fri June 20, 2008 @ 5:09 PM

No offense, but you're attitude is ridiculous. Famous last words...

"I was in the store BEFORE it CLOSED!!!! I had every right to stay as
long as I needed to do what I had to do!!"

No, you don't. You have the right to shop there during store hours.
Good heavens, I haven't had this good a laugh in a long time!

by blondie615 Posted Tue June 17, 2008 @ 1:56 AM

if you knew they were closing in 15 minutes, why would you try to load
your cart? because they were harassing you? your attitude is as bad or
worse than theirs, plus its wal-mart=no customer service


by Timothy C. Posted Mon June 16, 2008 @ 1:03 AM

Catherine...after reading your letter I have to agree with you. I too
am LIVID! Although with you and your attitude.

Your letter is probably being deleted because it is a total waste of

I won't go into why it is so wrong to walk into a place of business
just before it closes because among other things is shows disrespect
for your fellow human beings and is RUDE!

Do you work? How do you feel when someone walks in just as your
getting ready to leave at the end of the day. You now must stay,
because yes it's your job but I'd bet you wouldn't be a happy camper

Ever walk in a restaurant 5 minutes before closing? Sure you
have...your THAT type of person aren't you? Wonder why the next day
you couldn't get off the commode either huh? Walk in other peoples
shoes sometimes and show compassion and respect for the working
individual. They have families and lives too.
Piss poor planning on your part will never constitute and emergency on


I should charge you for wasting my time!!! Reading your awful letter
and then getting so ired I felt compelled to respond! Do you have
gift cards?


Well Said! by Turbofan Fri June 20, 2008 @ 2:35 PM
by Lori S. Posted Sun June 15, 2008 @ 8:07 PM

since when is there a clifton nj wal-mart? Are you thinking of


by MA Cunningham Posted Fri June 13, 2008 @ 10:03 AM

Pot/Kettle = BLACK!


by p d. Posted Thu June 12, 2008 @ 8:43 PM

Do them a favor and shop somewhere else.

by April L. Posted Thu June 12, 2008 @ 6:55 PM

Normally I do not give these types of letters a response, but I cannot
help myself. I have never worked for Wal-Mart, but even I know that
certain things, including lights and even HVAC controls are not even
in the store. The employees and even the managers have no ablility
whatsoever to control them. If I am not mistaken, they are controlled
in BENTONVILLE, ARKANSAS on timers no less. they couldn't just turn
the lights back on. If I was working, I would have asked that you be
removed for trespassing. Although it is a public place, it is still
private property, and they reserve the right to refuse service to
anyone. Think about that next time.


Your are exactly correct by Marty5223 Fri June 13, 2008 @ 8:15 AM

by brookeanne Posted Thu June 12, 2008 @ 2:11 PM

I have some medications that might help you. OH no go to your Dr. then
complain about your wait time.

I think you have some real anger issues that need immediate

What part of closing at 10 didn't you understand?


by Harleycat (aka Usual Suspect #2) Posted Thu June 12, 2008 @ 9:31 AM

When you're out shopping on Sunday, please be sure to buy some
paragraphs, capital letters and apostrophes. You seem to be running
out of them. Maybe you can exchange some of those excess exclamation
points you have.


Re: livid by KAREN H. Thu June 12, 2008 @ 3:13 PM

May I suggest... by Birman Thu June 12, 2008 @ 7:32 PM
by Final Score: Boys-3, Girls-1 Posted Thu June 12, 2008 @ 8:39 AM

I will make sure that over the summer, all the schools change every
picture and textbook that suggests the Earth revolves around the sun.
I will notify them that it revolves around Catherine M. and they can
fix things accordingly.

"Excuse me, but if the store closes at 10, it closes at 10"

You said so yourself. It closes AT ten. Not as long after 10 as it
takes Catherine to sort through her coupons and leisurely do her
grocery shopping. I'm sorry madam, but you have some serious
entitlement issues.


by dulynoted Posted Thu June 12, 2008 @ 8:06 AM

"As any PAYING CUSTOMER! Why do I have to make my purchases in a
panic? Its not my problem!"
"I had every right to stay as long as I needed to do what I had to

Catherine these sentences show you are definately on overload. Why do
you have to make your purchases in a panic? Why can't you shop at
another time or day? And why are you so angry to begin with?

These are the questions you need to answer...or have answered for you
by a professional.

While I really would love to lash out to you at this time for being
rude and arrogant, it just seems that there are stress issues that
need to be dealt with. I think we have all been where you are now but
for the most part we learn how to deal with it whether it be to tone
down what stresses us or again, seek a professional who can help you
deal with these issues.


In the prolific words of Gnarls Barkley by MA Cunningham Fri June 13, 2008 @ 12:24 PM

by Queen Green Posted Thu June 12, 2008 @ 12:31 AM

I guess the employees should wait around for you to finish your
shopping?! Are you serious?! Please take it down a notch, you ARE NOT
that important!

by Lisa H. Posted Wed June 11, 2008 @ 1:12 PM

I don't see that you have any valid complaint. You say yourself that
closing at 10 means closing at 10. That means no more shopping, not
just that the front door is closing. You had plenty of warning, and
you have no right to keep shopping after the posted business hours.
Granted, you may have gotten attitude when you walked in, but it's
actions like those you then did that lead to such attitudes.

Do you really expect a manager to know the prices of all the MANY
products a Walmart carries? I sure wouldn't be able to keep them all
in my mind.

I really don't think you taught anyone there anything about how to
treat customers, including class and respect.


The greeter's "attitude" by Jessica P. Sun June 15, 2008 @ 3:40 PM

by RedheadwGlasses Posted Wed June 11, 2008 @ 12:56 PM

I suspect this OP uses the word "livid" quite a bit in her day-to-day


She's livid la vida loca. by Steve-OH Wed June 11, 2008 @ 2:29 PM

by sueflgator Posted Wed June 11, 2008 @ 12:21 PM

So...let me get this straight. You are angry that you have to "waste
your Sunday" to do your grocery shopping, but you have no problem
wasting the personal time of WalMart employees after their working

I wouldn't have even allowed you to the checkout after the hissy fit
you threw. In my opinion, the manager waited way to long to call for


by sawitwithmyownblueeyes Posted Wed June 11, 2008 @ 12:00 PM

and you tell me no I will leave when I feel like it, you are
trespassing and I will call the police. Same thing here, you may have
entered while they were still open, they told you they were closed and
to please bring your items to the front, you refused, at that point
you were trespassing. You are lucky that they did not call the police
and have you arrested or at the very least trespassed you (which means
they get a court order prohibiting you from entering the premises

by Richard S. Posted Wed June 11, 2008 @ 11:28 AM

It seems you are the one that walked into the store with an attitude.

The hours of shopping are posted on the store doors. The store closes
are the time posted on the doors. This means that those customers
doing their shopping should be checking out at that time.

Walmart does not revolve around you despite what you think. If you
want your personal hours to shop then you should be shopping at a
botique instead of shopping at Wal-mart.

If anyone needs to learn respect, it is you. You were the one that was
keeping the employees at the store past the closing time. You were
wasting their time because they were not scheduled to be working past
the closing time posted on the store door.


by Simbabe54 Posted Wed June 11, 2008 @ 10:42 AM

I'm curious..if you had at least an hour's worth of shoppingto do,why
would you arrive at the store 15 minutes before it closes?I used to
work in retail and I would never in a million years do this!I remember
many times I had to stay 2 hours later then I normally would in order
to accomodate someone like yourself...and then I had to be up the next
day at 5 in order to open the store.
Peoplelike you should be forced to work in retail so you can see what
it is like.Shame on you.


livid by KAREN H. Thu June 12, 2008 @ 3:24 PM

Forced to work retail by Jessica P. Sun June 15, 2008 @ 3:46 PM
by Shadowboxxx Posted Wed June 11, 2008 @ 10:08 AM

Against better judgment, I read this letter through from beginning to
end. Now I feel like I need to take a scalding hot shower and scrub
the filth off my body.

You have no valid complaint. You were rude, obnoxious, paranoid, and
deserve the treatment you received.

It is also EXACTLY because of customers like you why you didn't
receive the red-carpet treatment you feel entitled to.

by DSG12 Posted Wed June 11, 2008 @ 9:26 AM

Please let me know where you work and what time you close so I can
come in 15 minutes before it's time for you to go home and proceed to
stay an hour later...

The world does not revolve around YOU and your shopping needs. One of
those employees probably had a bus that they needed to catch at a
certain time. Many of them probably have families they'd like to get
home and see...


by natalie t. Posted Wed June 11, 2008 @ 8:41 AM

And people wonder why customer service is so bad, it's b/c of people
like you!!


by The PlanetFeedback Team Posted Wed June 11, 2008 @ 12:12 AM

We have removed a number of comments on this letter.

We are not going to allow commenters to call letter writers trolls or
other names which were used in the comments we removed.

If you think a letter requires our attention then you're welcome to
send a link to that letter to greg@planetfeedback.com and we'll take a


I'm curious on why the first two times this letter was posted by Steve-OH Wed June 11, 2008 @ 7:28 AM

The first deletion by The PlanetFeedback Team Wed June 11, 2008 @ 11:52 AM

Thanks for the explanation. I know that you guys can edit out by Steve-OH Wed June 11, 2008 @ 12:09 PM

and of course by valkyrie Wed June 11, 2008 @ 9:08 AM

if you don't want people calling these OPs trolls... by Skatergirl Wed June 11, 2008 @ 10:42 AM

The last sentence says it all by LadyMac Wed June 11, 2008 @ 11:19 AM

You get what you give by The PlanetFeedback Team Wed June 11, 2008 @ 11:51 AM

in this case, don't feel bad by Michelle O. Wed June 11, 2008 @ 11:39 AM
by Steve-OH Posted Tue June 10, 2008 @ 3:35 PM

you how wrong you are.


Re: livid by shewakesupl0nely Tue June 10, 2008 @ 2:38 PM
by lovescats Posted Sat June 14, 2008 @ 3:38 PM

I was going to post this very same thing. After all if the doors close
at 10 they close at 10. I wonder how the OP would like being delayed
getting out of there as she wants to delay the employees.
Of course I know for legal reasons this can't be done but I think it
would be a great lesson for her if it could.
I think people like the OP who try to push people around in public
service like salespeople and wait-staff are very limited in what they
can control in their own lives. They have to be in charge of something
and these poor folks are an easy target.
The OP obviously needs some serious mental counseling. Her Napoleon
complex is out of control.

by mikedthornton Posted Tue June 10, 2008 @ 2:30 PM

I speak on behalf of WalMart -- please shop somewhere else. And I
don't even work for WalMart.


by biomajor Posted Tue June 10, 2008 @ 1:05 PM

I'm glad that I don't work anyplace that you shop. People like you
make my nice employees cranky. I don't like that.

Your letter was probably deleted because it included things like your
email address and first and last name, etc. A snippet is still on
Google Reader. I'm sorry you had to waste an hour of your Sunday when
you wasted an Hour of these Employees that had to wait for you


by calm Posted Tue June 10, 2008 @ 9:34 AM

I am so glad I no longer work retail.

And I'm glad that when I did, it wasn't at WalMart.


by Harleycat (aka Usual Suspect #2) Posted Tue June 10, 2008 @ 8:17 AM

How late should they keep the store open for you and stay there on
their own time? 11PM? 1AM? You don't want to waste your Sunday
shopping, they don't want to waste their time off waiting for you.
10PM closing is 10PM closing!


by Donno Posted Tue June 10, 2008 @ 12:07 AM

So, if I understand correctly, you are of the opinion that WalMart
employees should have stayed in the store for as long as it took you
to shop, for your CONVENIENCE. Because they didn't, you had to use
YOUR OWN TIME on Sunday doing your shopping.

Sandy treated you correctly. Fired - huh? I'd shake her hand if I
lived near that store. You push a cart in the door shorlty before
closing and expect to waltz around the store at your own pace and
leave when it fits YOUR schedule. Then YOU get snippy and refuse to
pay, and they rightfully kick your butt out the door.

Outstanding. This is great customer service.


I live near that store by Zan Tue June 10, 2008 @ 5:25 PM

O.o please do follow up!!!! by SuzieCat Tue June 10, 2008 @ 8:12 PM

by RedheadwGlasses Posted Mon June 9, 2008 @ 11:26 PM


And I don't know why your letter got deleted. But $10 says you'll be
back here, posting responses to people that will give us an idea as to
why your letter got deleted.


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