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Reinstate a Policy on Theater Behavior, Wehrenberg

Posted Tue June 10, 2008 12:00 pm, by Jessica P. written to Wehrenberg Theaters

Write a Letter to this Company


Not too long ago I was visiting the Wehrenberg Ronnies 20 Theater. There has been a noticeable decline in my enjoyment of going to see shows at this particular site. We were watching a new release of 27 Dresses at an evening show. There was much activity in the theater during the movie: cell phones out, loud conversations, etc.

A person down the row from me was on her cell phone. She was quite audible on it. I asked her to put it away. Eventually she did, but took it out again and her friend flashed it in my eyes during a dark and quiet scene to aggravate me. I said, "I'm trying to watch a movie," and she said, "Watch it then!" Then she was talking on it again and a theater usher walked up the aisle, the rude patron was 2 seats from the aisle. The usher did nothing. The usher said nothing. I was exasperated.

My friends and I went to complain and management gave us emergency refund passes. We explained to the manager that this is a recurring problem in their theater. That there is no policing from the ushers. They do not do their job to ensure that everyone has an enjoyable experience.

The manager told us we should have left the theater to go get someone to help. We told him that someone walked in and still didn't do anything about it. We told him that leaving the theater makes us miss the movie we're already paying for and there should be some accountability on behalf of the staff and the management of the theater to keep the experience as enjoyable as possible.

We pointed out the theater behavior posted right next to the management/help desk. It said that people not following the policy of no cell phones, no loud conversations could be removed from the theater.

Since our initial complaint, the theater has removed their policy off the wall completely and my experience has not improved.

I have been a frequent patron of Wehrenberg since I was a kid; I see at least 5-10 movies a month. I really don't want to take my business to AMC, St. Louis and Landmark Cinemas. My friends and I have already stopped going to Ronnies, the theater we grew up with, since as far back as it was Ronnies 8.

AMC has a reminder on screen before every movie to ask patrons for some courtesy. Years ago you did too, why not bring something like that back?

Reinstate a policy on theater behavior. Train your employees to check the theaters at regular intervals for unsavory behavior.

Sincerely,
Ms. Jessica


Reply



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by shoe girl Posted Fri January 29, 2010 @ 8:46 PM

I agree. Som many rude people noise phones talking and running around.
I rarely go anymore. I choose to stay home and watch a movie on tv. I
would love to go to the movies again, I really enjoyed the experience
before things just got out of hand. Maybe open a theater for grown up
respectible individuals only. charge a little more if you need and
keep those not really wanting to watch the show out.Or possibly have a
sign that say's "if you really just want to sit and socialize, talk on
your phone or run around the theater. Theater # 5 is not playing a
movie tonight we are selling entry tickets for half price you can sit
in one of the seats and all enjoy annoying each other

Reply
by Mike Z. Posted Wed June 18, 2008 @ 1:00 PM

When I was in college, me and some friends of mine went to see Shrek.
There were these very annoying high-school aged kids sitting directly
behind us who would not stop talking very loudly. One of my friends
had asked them 2 or 3 times to be quiet. They didnt listen. His next
warning was his drink being thrown at the loudest talker. We didnt
hear a peep the rest of the movie. Maybe you should try something
like that.

Reply


wow, how very out of line n/t by SuzieCat Wed June 18, 2008 @ 5:35 PM

Out of line....But extremely effective by Mike Z. Thu June 19, 2008 @ 9:56 AM


maybe by SuzieCat Thu June 19, 2008 @ 6:32 PM
by DB25 Posted Wed June 18, 2008 @ 12:24 PM

I understand where you are coming from. I've only had to speak to a
few people about using phones and talking in the theater in the past,
and they generally comply (maybe because I'm a very tall guy and I can
be intimidating.) However, if I ever have a problem in the theater
and the manager doesn't do anything about it, I always leave and
dispute the charge on my credit card. I rarely ever pay cash for
movie tickets and such, because I never know when a problem is going
to arise.

Reply

by blondie615 Posted Wed June 18, 2008 @ 4:23 AM

~~~~A BIGGER SIGN MAYBE~~~~ GET OFF YOUR PHONE AND ENJOY THE
MOVIE.....HELL....YOU ARE PAYING FOR THIS CRAP.......ALSO STOP BY THE
CONCESSION STAND AND BLOW SOME MORE MONEY$$$ ~~~~ENJOY~~~

Reply
by Anonymous A. Posted Sun June 15, 2008 @ 5:23 AM

Jessica I totally understand how you feel.But these days, people are
so disrespectful that even if an usher asks them to be respectful,
most likely they wont listen.Asking them to leave the movie theater
would give almost a guaranteed probability that the disrespectful
patron would argue and cause a bigger/noise and scene and then ruin
everyone's enjoyment. Its basically a lose situation in most
cases,unless the disruptive patron is willing to oblige.To them,
ushers aren't cops so they don't think they have to listen. No matter
how many signs a theater will post, still there's ignorant people like
them who ruin it.

Reply
by Jessica P. Posted Wed June 11, 2008 @ 7:44 PM

Honestly, my friends and I have tried different tactics to avoid the
disruptive behavior. We try going in the middle of the week, we try
going in the middle of the day, we try going to see PG 13 or R ratings
to avoid some of the more talkative preteen crowds... it's hit or miss
with the audience. I'm a movie fan.. it's one of the things I enjoy
most in life. I read Entertainment Weekly and watch the E! channel. I
love movies. I hate it that the theater experience is getting to be
too much to even go. My friends and I have been going to see shows at
more indepentent theaters and we have gone to AMC more this last month
than I ever have (which btw their popcorn is superior). I don't want
to give up going to the show, but I might give up this theater chain
if there isn't some improvement.

Reply

Note by Jessica P. Wed June 11, 2008 @ 7:52 PM


I understand the nostalgia factor. by BellaSera Thu June 12, 2008 @ 8:40 AM

Authority by Jessica P. Sun June 15, 2008 @ 4:41 PM


Please come back by SuzieCat Thu June 19, 2008 @ 6:50 PM

Still waiting. by Jessica P. Sat June 21, 2008 @ 8:03 PM


by inanna68 Posted Wed June 11, 2008 @ 3:58 PM

I went to see a movie last year and a fight almost broke out between
the rude people and the people asking them to be quiet. Never once
did any staff come in even when someone went to complain.
I think theaters are afraid to eject people. I've never seen it done
and I've seen some bad behavior.
Much like some of the others here I've practically stopped going to
the movies because of bad behavior and overpriced food. (I love
popcorn but who needs a gallon of soda and a slop bucket of popcorn
for ten dollars can't I have a small that is actually small for a
decent price)

Reply
by C A. Posted Wed June 11, 2008 @ 11:30 AM

for the same reason. People are rude, people bring children too small
to enjoy the show, cell phones, chair kicking, talking, etc.

Movies come to dvd and pay per view so quickly now, it isn't that long
to wait and watch when I can really enjoy the movie.

Plus I can make real popcorn at home. Movie popcorn ain't what it
used to be, that's for sure!

Reply

by helmickr Posted Wed June 11, 2008 @ 7:10 AM

It's for these reasons the movie theater is dead. We've had 3 theaters
in our area close in as many years.

Reply

Theater Behavior by Timothy H. Thu April 2, 2009 @ 12:56 PM

by YouAreKiddingMe Posted Tue June 10, 2008 @ 10:25 PM

I agree entirely. Theaters in general need to wake up that they are
falling down on their responsibilities.

Cell phones should be put away. Not flashing people.

Reply

Re: Reinstate a Policy on Theater Behavior, Wehrenberg by DeeM Tue June 10, 2008 @ 5:40 PM


I don't agree with jamming by Casmly Tue June 10, 2008 @ 11:28 PM


Then perhaps those are situations for renting a DVD by RedheadwGlasses Wed June 11, 2008 @ 8:59 AM


I have to respectfully disagree. by Casmly Wed June 11, 2008 @ 10:59 AM


If the phone can be set to vibrate and the call is taken OUTSIDE the theatre, I'm fine with that by RedheadwGlasses Wed June 11, 2008 @ 12:50 PM


That's all I'm saying... by Casmly Wed June 11, 2008 @ 9:53 PM


On behalf of doctors... by Blackrack Wed June 11, 2008 @ 1:33 PM


Good to know=-) by Casmly Thu June 12, 2008 @ 7:49 AM


I would also have to disagree by seraphimsong Sat June 21, 2008 @ 7:52 PM
by Shadowboxxx Posted Wed June 11, 2008 @ 9:58 AM

I also support jamming. I do understand your point, but it seems to
me 10 years ago, before everyone had a cell phone, we all got along
just fine.

If you can't be without your phone for 2 hours, you shouldn't be going
to a movie theater.

Reply


yes and jamming is also illegal and puts public safety at risk by APCO25guy Tue June 17, 2008 @ 1:04 AM

by ~Fiƒi-la-ƒlea~ Posted Tue June 10, 2008 @ 2:11 PM

I completely agree with you on this. I cannot believe they removed
the policy. I am hoping they will put it back up, or in a more visible
area too. Many people know to turn off the phone or at least take it
outside.

Doesnt sound like it's going to get any better. Hopefully they see
this letter and address the situation so the theater can be enjoyed
again.

Reply

by Mike H. Posted Tue June 10, 2008 @ 2:11 PM

I suggest you wait until the movie comes out on DVD then you can watch
it in the privacy of your home where you won't have to worry about
rude people talking on cell phones.

Reply


really? by SuzieCat Tue June 10, 2008 @ 3:07 PM


Why should she have to do that? by Christine M. Tue June 10, 2008 @ 5:24 PM


I actually agree with you, Mike by ♪♪Venice♪♪ Tue June 10, 2008 @ 7:58 PM


I agree as well.. by Harleycat (aka Usual Suspect #2) Wed June 11, 2008 @ 8:10 AM


I'll admit by ♪♪Venice♪♪ Thu June 12, 2008 @ 4:23 AM


I'm happy.. by Harleycat (aka Usual Suspect #2) Thu June 12, 2008 @ 10:50 AM


I don't remember matrons by ♪♪Venice♪♪ Thu June 12, 2008 @ 5:24 PM


On second thought by ♪♪Venice♪♪ Thu June 12, 2008 @ 6:02 PM

by Donno Posted Tue June 10, 2008 @ 1:43 PM

I find it increasingly difficult to be in public as the years go by.
There are far too many self absorbed people who think nothing of
yacking away on the phone glued to their head in the most
inappropriate situations. In addition, there are the people who, in a
darkened theatre, think nothing of lighting up their phones, shoving
them in their friend's faces and talking.

There should be ordinances/laws restricting cell phone use in so many
public situations. The theatre is one of them. Who the heck needs to
talk on the phone or text while watching a movie? I agree with
RedHeadWithGlasses - warn the person, kick them out and then ban them
for life.

By the way, you should have said something to the usher or gone and
found a manager. Why be miserable and be in your seat when it takes a
few minutes to go tell someone? That person could follow you back
into the theatre, see where you sit and thus figure out where the
offending jackass is sitting.

Reply


THeatres should have walls that block cell phone signals by RedheadwGlasses Tue June 10, 2008 @ 1:56 PM

The only problem with that..... by dawniedawn67 Tue June 10, 2008 @ 5:09 PM

by RowdyRetailer Posted Tue June 10, 2008 @ 1:33 PM

Try going to matinees, they are cheaper, and usually less crowded.
And there is always room to move around.


Good Day

Reply


and still people misbehave by SuzieCat Tue June 10, 2008 @ 1:36 PM


by SuzieCat Posted Tue June 10, 2008 @ 1:04 PM

UGH< I agree with many of the other posters. this place seems to be a
lost cause.

Personally, I would choose a different theatre.

Reply

by RedheadwGlasses Posted Tue June 10, 2008 @ 12:42 PM

I agree completely. First time someone is caught with a cell phone,
they should be warned. Second time, KICKED OUT OF THE THEATRE. Third
time, banned for life from the theatre.


Reply


phone by brookeanne Tue June 10, 2008 @ 12:47 PM

Amen to that! by Mike H. Tue June 10, 2008 @ 2:09 PM
by Steve-OH Posted Tue June 10, 2008 @ 10:20 AM

in a movie theater probably won't follow it anyway.
I hope this letter prompts the owners to review their policy and
possibly decide to enforce it. Maybe they should hire security
guards. Most people view them as having more authority than a teenager
or old person in a vest.

Reply

by Zan Posted Tue June 10, 2008 @ 8:58 AM

It's a shame that management either doesn't care or doesn't have the
nerve to do anything about this. I know the usual response on PF is
much the same as the manager said to you, "you should have come to
tell someone about it", but you're right - you'd be missing the movie
that way. Not sure what kind of response they'll give you - maybe free
movie passes, but why would you want to go back if you're just going
to have the same experience? Unfortunately, my only suggestion is to
patronize a different theater.

Reply

by All About the Branding Posted Tue June 10, 2008 @ 8:23 AM

They took down the policy poster? Sounds like this place is looking
to cater to folks that want to talk, use the phone, and so all manner
of things during the movie. Except watch.

It sounds like the manager doesn't care.

Reply

by Quasi_Mondo Posted Tue June 10, 2008 @ 7:56 AM

I'm a total movie freak and even I have refrained from going to the
theater as much as I used to because of things like this.
I've witnessed people carry on an entire conversation during the full
length of a movie and I'm left wondering why they're even there.
I've had cell phones flashed in my eyes in every movie I've seen as
far back as I can remember.
I've endured teenage girls who thought it was funny to fake scream
during every 'scary' scene in the remake of THE FOG (which totally
sucked, but it would have been nice to enjoy it's suckage in peace).

So, I'm in agreement with you on this.
Sounds like the staff is timid about approaching those who disrupt and
offend.

Reply


fake scream by SuzieCat Tue June 10, 2008 @ 1:34 PM




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