Rude Employee of Kirkwood Highway/Newport, DE Location

hey Jared I live in the area were this Domino's location is and my
family and I never ordered from that location ever,ever again because
of the same problems you have had we ordered over the phone and we
waited the time alotted which was 30 min and our order never showed up
so we called that location and they told us they ate our pizza are
delivery was never sent out we never had a problem at any other
Domino's location except that one so we reported that Domino's
location to Domino's corp HQ and they now say that location has
improved in there delivery and in store pick up but I don't believe it
so we no longer order pizza from any Domino's location in Delaware and
the nearest Papa John's closed so we order from a local pizza place
called Seasons Pizza I guess you heard of them and when we place a
pick up order from Seasons Pizza we have had excelent service so try
Seasons pizza you will be glad you did LOL

I think it's funny that you call yourself "an irate customer" in the
letter several times. But yeah, you should have received your money
back when you asked for it.

hmm...doesn't this place give receipts? I'm just saying..that
paragraph about her having to check in the computer.. prolly would
have saved tons of time and frustration if you had shown a receipt.

Jared I am interested in assisting you in fighting this battle of the
hot pizza vs the great unwashed hordes of "slow-driving people". (I"m
guessing they're simply driving the speed limit, which doesn't fit in
with the Jared lifestyle?) Why not get one of the bags that the
delivery drivers use for their pizza? Just google for "pizza delivery
bag", there are tons of vendors.

Losing an order/ticket can happen, but refusing to refund money for an
order that was not completed or even started is not acceptable. In
such a situation, an apology and a prompt refund should have been the
minimum the customer receives. Instead, it appears Jared encountered
an employee copping an attitude.

I would have become upset had this happened to me, so I can understand
why Jared reacted this way.

The fact that you have this many "reasons" why you do things this way
is a little frightening, IMHO.

First of all, food that is taken to go (like pizza) is never taxed
anyway. So this onslaught of frugal patrons in the Domino's is likely
fallacious.

Secondly, the fact that you say that they should teach HER how to deal
with an "irate" customer is laughable. Seriously! Are you saying
that its perfectly alright for you to blow a gasket in a pizza shop
and the employees should all just cower and fall all over themselves?
That fact that you ADMIT you were behaving badly and see no problem
with that is also a little disturbing.

While she had no right to be rude back to you, its easy to see why
this conversation escalated so far out of control. If getting hot,
fast pizza is fraught with so much hassle, why not just have them
deliver it?

It's hard to get a really accurate picture of exactly what was said,
and in what sequence it was said by reading this letter. However, if
it's confirmed that a customer had not yet received their order, then
said customer has every right to a refund. There should never be any
argument involved in that case.

So, I'm with the OP on this one, for the most part. The only things I
would disagree with is him becoming irate, which as a previous poster
has said, be firm, but don't lose your cool. The other thing that
could've been left out is the part about "demotion". Whatever action
is taken against her, if any, should be entirely left to the
discretion of her superiors.

I would tell an irate customer to stuff his pizza in his ear, which is
why I don't work retail or food service and never will.

There is no reason a customer should become irate, but if one did I
would think about calling the police as well. You need to be firm in
your requests, but keep your temper.

Why didn't you eat before 6pm? Unless you work a third shift and/or
get up late in the day, you should eat earlier than that. Maybe this
is why you became irate.

They should have given you your money back promptly if your pizza was
not yet made. This sounds like a case of poor behavior on everyone's
part.

Asking for the employee to be demoted is just plain wrong.

Demanding ademotion of an employee is rude and not your call.

That said, it sounds like you both were out of line.

If I was over-zealous, or some sort of scam artist, I'd ask for a free
pizza.

And I do NOT want that.

All I want is an apology from Domino's and the assurance that they
will talk to this employee about how to handle customer complaints and
concerns.

She behaved very rudely towards me and I was appalled by her behavior.
I've never treated a customer like that in my life. If I had, I
would've been instantly terminated from any job I've ever held. And,
hey, I'm not asking Domino's to fire her, am I?

Another note: I filed a complaint via Domino's own website a week ago.
I followed up with this letter on PFB due to NO response from Domino's
to my first complaint.

If they don't respond to THIS letter, a formal complaint via the BBB
will follow.

I have a lot of free time....and being a man who devoutly follows the
Behavioral Psychology school of thought, I believe in using rewards
and punishment to shape the behavior or people towards desired ends.
Hence, my determined pursuit of rectification to this issue.

you told them to demote her to be a counter employee which is
demeaning to those who do work the counter, enjoy it and get the
orders correct.

I still think you another agenda.

Hey, a few weeks ago I sent a letter via Domino's e-mail service and
it took them two weeks to answer it. They claimed it was because of
"system problems." Maybe it's the same with you.

I had a district manager calling me (or someone high on the food
chain.) Then again, my complaint was on a more serious matter (driver
nearly killed us) so I guess that's why I got such a response.

I hope they call you or at least e-mail you back. If they say it's
because of system problems, then, gee...they are having a lot of
those, aren't they?

My Jared...you certainly showed you have more issues than your
original letter suggested. I would suggest you slow down. Try making
a homeade pizza or something. Perhaps you should move from your
hometown. You obviously are a teritorial type person who feels no one
else has a right to interfere with your basic rights to use the
roadways or businesses of your homestate. You just come across to me
like a person out of touch with reality. I don't believe in the
Rewards/Punishment system. You obviously have TOO much time on your
hands. It was just a frickin pizza! Such big words and diatribe!